The Scotibank Dispute Resolution deals with your complaints regarding their service. It has different levels of escalation.
The first step is trying to resolve your issue with your local branch.
If you can’t reach an agreement, then you can contact the Escalated Customer Concerns Office (ECCO).
If you can’t reach an agreement with the Escalated Customer Concerns Office (ECCO) of the Scotiabank, then you can contact the Customer Complaints Appeals Office (CCAO).
You can find all the contact information for the different Scotiabank dispute resolution offices below:
Contact ECCO:
Click here to make a complaint
Telephone: 1-877-700-0043
Email: escalatedconcerns@scotiabank.com
Mail:
Escalated Customer Concerns Office
44 King Street West
Toronto, Ontario M5H 1H1
Contact Customer Complaints Appeals Office:
Click here to make a complaint
Telephone: 1-800-785-8772
Email: ccao@scotiabank.com
Mail:
Scotiabank
Customer Complaints Appeals Office
44 King Street West,
Toronto, Ontario M5H 1H1
You can also contact the Ombudsman for Banking Services and Investments (OBSI).