The Ombudsman for Banking Services and Investments (OBSI) deals with complaints regarding an issue between consumers / small businesses and their banking services or investment firms.
You must have tried to resolve the issue directly with your banking service or investment firm, before contacting OBSI.
Banking institutes have 56 days to settle your dispute with them. Provincial credit unions up to 90 days.
If you didn’t get an answer in the timeframe or you couldn’t reach an agreement, then you can contact the Ombudsman for Banking Services and Investments.
The service is free of charge. If you want to file a complaint, you can find all the needed information here:
Contact:
Click here to make a complaint
Telephone: 1 (888) 934-7557
Email: ombudsman@obsi.ca
Mail:
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, ON M5H 3R3