The TD Bank Complaints Offices deal with your complaints regarding their service of all branches. It has different levels of escalation.
The first step is trying to resolve your issue with your local branch.
If you can’t reach an agreement, then you can contact the Customer Care of the TD Bank.
If you can’t reach an agreement with the Customer Care Office of the TD Bank, then you can contact the Senior Customer Complaints Office.
You can find all the contact information for the different TD Bank departments below:
Contact Customer Care:
Click here to make a complaint
Telephone: 1-888-661-9029
Email: customer.care@td.com
Mail:
Customer Care, Toronto-Dominion Centre,
P.O. Box 1, Toronto, ON M5K 1A2
Contact Senior Customer Complaints Office:
Click here to make a complaint
Telephone: 1-888-361-0319
Email: td.scco@td.com
Mail:
Attn: Senior Customer Complaints Office P.O. Box 1
Toronto-Dominion Centre
Toronto, ON M5K 1A2
You can also contact the Ombudsman for Banking Services and Investments (OBSI).