What is Project Sentinel?
Project Sentinel provides free tenant-landlord counseling and dispute resolution services. The organization helps tenants and landlords resolve housing conflicts and prevent disputes from escalating into displacement, eviction, or homelessness.
Project Sentinel provides neutral and confidential services, including counseling, dispute resolution, mediation, education, and referrals. The organization does not provide legal advice or legal representation.
In this OmbuDesk Directory entry, you can find information about Project Sentinel’s tenant-landlord counseling and dispute resolution services and how to contact them.
What is its purpose?
Project Sentinel helps you:
Resolve tenant-landlord conflicts.
Understand tenant and housing provider rights and responsibilities.
Find options for resolving housing issues.
Prevent housing disputes from escalating.
Access neutral and confidential dispute resolution services.
Who can ask for help?
You can contact Project Sentinel if you:
Are a tenant with a housing-related concern.
Are a landlord or housing provider with a dispute involving a tenant.
Need help understanding housing rights and responsibilities.
Want assistance resolving a housing conflict.
Project Sentinel currently serves:
Santa Clara County.
Stanislaus County.
The cities of Redwood City, Hayward, Stockton, Merced, and Fremont.
What kinds of problems can you bring?
Project Sentinel can help with tenant-landlord issues, including:
Rent increases.
Non-payment of rent.
Evictions.
Security deposits.
Repairs and maintenance.
Changes to lease terms.
No-fault relocation rules.
Mobile home issues.
Roommate disputes.
Neighbor-to-neighbor disputes.
What does Project Sentinel do?
Project Sentinel can:
Provide free, neutral, and confidential counseling.
Explain tenant and housing provider rights and responsibilities.
Help parties resolve disputes.
Arrange voluntary mediation when appropriate.
Provide trained neutral mediators who help parties communicate and work toward agreements.
Help draft agreements that may be enforceable in court.
Provide education, workshops, trainings, and community presentations.
Provide confidential referrals and resources.
What doesn’t Project Sentinel do?
Project Sentinel:
Does not provide legal advice.
Does not provide legal representation.
Does not take sides in a dispute. Services are neutral and confidential.
How can you contact them?
You can contact Project Sentinel by:
Phone: (800) 339-6043
Email: info@housing.org
Dispute Resolution submissions are directed to a case manager who can assist you within Project Sentinel’s service areas.
Where does Project Sentinel provide services?
Project Sentinel provides programs in the following counties and cities in California:
Santa Clara County – Tenant-Landlord Counseling & Dispute Resolution Programs
Stanislaus County – Mediation Center
City of Campbell – Rent Mediation Program
City of Cupertino – Mediation Program
City of Fremont – Tenant-Landlord Counseling & Dispute Resolution Services
City of Gilroy – Tenant-Landlord Counseling & Dispute Resolution Services
City of Hayward – Rent Review Program
City of Los Altos – Tenant-Landlord Counseling & Dispute Resolution Services
City of Los Altos Hills – Tenant-Landlord Counseling & Dispute Resolution Services
City of Los Gatos – Rental Dispute Resolution Program
City of Merced – Housing Mediation Program
City of Milpitas – Mediation Program
City of Morgan Hill – Tenant-Landlord Counseling & Dispute Resolution Services
City of Monte Sereno – Tenant-Landlord Counseling & Dispute Resolution Services
City of Mountain View – Mediation Program
City of Palo Alto – Mediation Program (PAMP)
City of Redwood City – Tenant-Landlord Counseling Services Project
City of San Jose – Tenant-Landlord Counseling & Dispute Resolution Services
City of San Martin – Tenant-Landlord Counseling & Dispute Resolution Services
City of Santa Clara – Tenant-Landlord Counseling & Dispute Resolution Services
City of Saratoga – Tenant-Landlord Counseling & Dispute Resolution Services
City of Stockton – Tenant-Landlord Counseling & Dispute Resolution Services
City of Sunnyvale – Mediation Program