Complaint and ombudsman offices for the resolution of disputes
In the United Kingdom, Ireland, the British Overseas Territories and the British Crown Dependencies.
Complaint and ombudsman offices in the UK
Complaint and ombudsman offices in the UK
Association of British Travel Agents ABTA
The Association of British Travel Agents (ABTA) offers costumers an Alternative Dispute Resolution opportunity. They deal with complaints regarding members of the ABTA. The service
Association of Chartered Accountants
The Association of Chartered Accountants deals with complaints regarding their members. Contact: Click here to make a complaint Telephone: +44 (0)20 7059 5534 Email: complaintassessment@accaglobal.com
AviationADR – Aviation Alternative Dispute Resolution
The AviationADR – Aviation Alternative Dispute Resolution is approved by the Civil Aviation Authority. It deals with conflicts between passengers and airlines. Contact: Click here
British Pest Control Association (BPCA)
The Britsh Pest Control Association deals with complaints regarding their members. The Alternative Dispute Resolution is free. Contact: Click here to make a complaint Telephone:
British Vehicle Rental and Leasing Association – BVRLA
The British Vehicle Rental and Leasing Association (BVRLA) deals with complaints regarding companies that offer vehicle rental, leasing and fleet management. They offer Alternative Dispute
Centre for Effective Dispute Resolution (CEDR)
The Centre for Effective Dispute Resolution (CEDR) offers dispute resolution for consumers, mediation, and commercial Alternative Dispute Resolution (ADR). Contact: Click here to make a
Complaint Office AA Cars
The Complaint Office of AA Cars deals with complaints from customers that have had disputes with dealers, who advertised on the AA Cars website. The
Financial Ombudsman Service
The Financial Ombudsman Service is a British ombudsman that deals with complaints regarding consumers disputes with businesses that provide financial services. The ombudsman is impartial
Housing Ombudsman Service
The Housing Ombudsman Service is a free service for complaints regarding landlords in the UK. The service is impartial and covers social housing providers and
Immigration Advice Authority
The Immigration Advice Authority (IAA) protects seekers of immigration. The IAA handles complaints about registered advisers and those who are operating illegally without being regulated.
Independent Betting Adjudication Service (IBAS)
The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service that handles disputes with licensed gambling operators. Contact: Click here to make
Independent Case Examiner
The Independent Case Examiner reviews complaints of customers of the Department of Work and Pensions, Northern Ireland Department for Communities, contracted DWP services, Pension Wise,
Independent Complaints Reviewer
The Independent Complaints Reviewer handles complaints reviews for the HM Land Registry as an independent actor. Contact: Click here to make a complaint Telephone: 0300
Information Commissioner’s Office
The Information Commissioner’s Office handles complaints in regard to data protection, nuisance calls and messages, FOI and ER complaints, cookies, whistleblowing, home CCTV complaints, UK
Legal Ombudsman
The Legal Ombudsman handles complaints between consumers and legal service providers in the UK. The service is free. Contact: Click here to make a complaint
Local Government & Social Care Ombudsman
The Local Government & Social Care Ombudsman is a British ombudsman. They handle complaints regarding councils and all adult social care providers. Contact: Click here
Office for the Independent Examiner of Complaints (IEC)
The Office for the Independent Examiner of Complaints (IEC) is a free, independent body that investigates complaints against the UK Home Office (including UKVI, Border
Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman handles complaints regarding the UK government departments, other public organisations and the NHS in England. The service is free
Removals Industry Ombudsman Scheme
The Removals Industry Ombudsman Scheme handles complaints regarding removal or storage companies. They can help you in these cases: a breach of a Code of
Service Complaints Ombudsman for the Armed Forces
The Service Complaints Ombudsman is impartial and free. It’s available to all members of the UK Armed Forces. Contact: Click here to make a complaint
The Adjudicator’s Office
The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). They also review Home Office decisions on entitlement
The Communications Ombudsman
The Communications Ombudsman is a British ombudsman that deals with complaints between consumers and providers of communication services. This includes mobile, broadband, landline or pay
The Energy Ombudsman
The Energy Ombudsman is a British ombudsman that deals with complaints between consumers and suppliers of energy. The service is free, state-approved and impartial. Contact:
The Furniture & Home Improvement Ombudsman
The Furniture & Home Improvement Ombudsman handles complaints from customers regarding retail, furniture and home improvement industries. The Alternative Dispute Resolution (ADR) Service is free
The Motor Ombudsman
The Motor Ombudsman handles disputes between buyers and sellers of cars. It’s the UK’s government-backed, self-regulatory body for the motor industry. Contact: Click here to
The Pensions Ombudsman
The Pensions Ombudsman is an independent organisation to deal with pension complaints. The service is free. Contact: Click here to make a complaint Telephone: +44
The Property Ombudsman
The Property Ombudsman offers an independent and free service. They impartially handle disputes between customers and property businesses. Contact: Click here to make a complaint
The Rail Ombudsman
The Rail Ombudsman offers free and independent support for resolving issues with Service Providers of the rail industry. Contact: Click here to make a complaint
The Waterways Ombudsman
The Waterways Ombudsman is an organisation that handles complaints for the Canal & River Trust and the Avon Navigation Trust. Contact: Click here to make
Complaints and Ombudsman Offices in Ireland
Commissioner for Public Appointments Northern Ireland
The Commissioner for Public Appointments Northern Ireland deals with complaints regarding public appointments of the Executive Ministers of Northern Ireland. Contact: Click here to make
Fiosrú – Office of the Police Ombudsman
The Office of the Police Ombudsman in Fiosrú deals with complaints regarding the national police force of Ireland. Contact: Click here to make a complaint
Lay Observer for Northern Ireland
The Lay Observer for Northern Ireland accepts complaints about the handling of individual complaints by the Law Society of Northern Ireland. Contact: Click here to
Northern Ireland Certification Officer
The Certification Officer is an independent ombudsman that determines a range of complaints by trade union members against their unions and to ensure that the
Office of the Ombudsman (Ireland)
The Office of the Ombudsman (Ireland) handles complaints from members of the public. That includes government departments, local authorities, the HSE and publicly-funded third level
Office of the Press Ombudsman
The Office of the Press Ombudsman is an Irish Ombudsman that handles your complaints in regards to print and digital media. Contact: Click here to
Oifig an Choimisinéara Teanga
The Oifig an Choimisinéara Teanga functions as an ombudsman service and compliance agency in relation to state services through Irish. Contact: Click here to make a
Ombudsman for Children
The Ombudsman for Children is an Irish ombudsman that handles complaints regarding public bodies or organisations that have negatively affected children in some way. Contact:
Ombudsman for the Defence Forces
The Ombudsman for the Defence Forces is an Irish ombudsman that serves former and existing members of the Irish Defence Forces. Complaints have to be
Police Ombudsman for Northern Ireland
The Police Ombudsman for Northern Ireland handles complaints regarding the Police Officers in Northern Ireland. The service is free and the Police Ombudsman is independent.
The Financial Services and Pensions Ombudsman
The Financial Services and Pensions Ombudsman is an Irish ombudsman that deals with complaints regarding financial services and pension providers. The service is impartial and
Complaint and Ombudsman Offices in Wales
Public Services Ombudsman for Wales
The Public Services Ombudsman for Wales offers help if Welsh public services treated you unfairly. You can submit complaints about public service providers in Wales,
Welsh Language Commissioner’s Office
The Welsh Language Commissioner’s Office deals with complaints from Welsh-speakers that have had difficulties receiving public services in Welsh. Contact: Click here to make a
Complaint and Ombusman Offices in Scotland
Scottish Legal Complaints Commission (SLCC)
The Scottish Legal Complaints Commission (SLCC) is a free and independent complaints commission that offers help to anyone, who had problems with a scottish lawyer.
Scottish Public Services Ombudsman
The Scottish Public Services Ombudsman (SPSO) handles complaints about public services in Scotland. The organisation is independent and the complaints are free. Their service covers
Other Complaint and Ombudsman Offices
Complaints Commissioner for the Turks & Caicos Islands
The Complaints Commissioner for the Turks & Caicos Islands handles complaints regarding maladministration against the government, departments and statutory bodies. The service is free. Contact:
Gibraltar Public Services Ombudsman
The Gibraltar Public Services Ombudsman handles complaints regarding the government and public offices of Gibraltar. The ombudsman is independent and the service is free. Contact:
Health and Social Care Ombudsman Body (HSCOB)
The Health and Social Care Ombudsman Body (HSCOB) deals with complaints regarding the health and social care services that are provided by or funded by
Office of the Ombudsman for Bermuda
The Office of the Ombudsman for Bermuda investigates complaints regarding the public offices and government administration of Bermuda. Contact: Click here to make a complaint
Ombudsman Cayman Islands
The Ombudsman Cayman Islands handles complaints about the government, the police, freedom of information requests, whistleblowing, and data protection. Contact: Click here to make a
States of Jersey Complaints Panel
The States of Jersey Complaints Panel is an independent body that reviews complaints regarding decisions or administrative actions (maladministration) by Jersey Ministers or government departments. Contact: Click
The Financial Regulators Complaints Commissioner
The The Financial Regulators Complaints Commissioner provides an independent assessment of complaints against the Financial Conduct Authority, the Payment Systems Regulator, the Prudential Regulation Authority