OmbuDesk Logo
efficient. clear. modular.

Case processing
with OmbuDesk

The software solution for mediation and ombudsman offices.

powered by CIIT Software

Experience OmbuDesk live:

In a free online webinar

OmbuDesk Webinar

date

19.03.2026

Time

09:00-12:30

Location

Online: Webex

Target group

Mediation & ombudsman offices and software stakeholders

Free of charge

You are also welcome to invite colleagues!

What can OmbuDesk do?

Selected functions at a glance.
OmbuDesk Hand mit weißem Brief auf blauen Hintergrund

Enquiries from applicants

E-mail, telephone and online enquiries can be collected, viewed and allocated.

Finger klickt auf OmbuDesk Arbeitsprozesse

Defined processes

Define clear workflows and responsibilities.

Hand hält schwebende OmbuDesk Freigabeprozesse

Authorisations

Both simple and complex release procedures can be mapped efficiently.

OmbuDesk Hand hält Tablet mit Grafiken

Reports

Make use of detailed and customisable analysis of your data.

Discover OmbuDesk:

produced with GEMMASOCIAL

Three-party communication

OmbuDesk mediates as a third, independent instance between the claimant and the defendant.

Drei Sprechblasen mit Ombuds- und Schlichtungsstelle, Antragsgegner und Antragssteller
OmbuDesk Tablet mit künstlicher Intelligenz
OmbuDesk Tablet mit künstlicher Intelligenz

AI integration

Our diverse AI functions make your administration process easier. Benefit from text correction and simplification, an optimised search engine, translation options and an efficient chatbot.

Modular and customisable

OmbuDesk consists of a large number of modules that can be individually extended. 

Module von OmbuDesk als Kreisdiagramm

All modules at a glance

Get to know OmbuDesk.
Get an impression of OmbuDesk for yourself:

Why CIIT is the right choice

Many years of experience

We have now been active in software development for over 20 years.

Individually customisable

We offer customisation of the user interface, processes and functions.

Always available

Make use of 24/7 availability in the cloud or on-premise.

Up to date

Take advantage of our state-of-the-art technology.

Our projects

Thank you for your trust.