powered by CIIT Software
19.03.2026
09:00-12:30
Online: Webex
Mediation & ombudsman offices and software stakeholders
You are also welcome to invite colleagues!
Collect, view, allocate and work on complaints that can be submitted by email, telephone and through an online form
Customize workflows, email templates and data fields on your own and connect them to automated processes
Ensure high standards by clearly defined user roles and structured approval workflows
Receive detailed reports with one click that match your preferences and visualize the data easily
OmbuDesk is making it easy for you to resolve disputes between your parties as an independent authority.
Reduce your workload by using AI to correct, simplify, translate, and draft communications.
Maintain a clear overview of your complaints with AI-generated summaries and get additional details from the OmbuDesk Chatbot.
Find similar cases with a single click and leverage proven solutions with AI-powered assistance.
Tailor OmbuDesk to your preferences by selecting from a wide range of modules.
Get a first impression of OmbuDesk:
Long-standing collaboration with numerous dispute resolution bodies enable us to exactly understand your requirements and deliver high quality solutions.
Adapt OmbuDesk to your exact requirements with customization options for the processes, functionality as well as interfaces.
Our secure complaint management software is available 24/7, in the cloud or on-premises.
Benefit from our extensive expertise, which we apply to develop state-of-the-art technology and share through training programs for software developers.
Thank you for your trust.
