The Agency for Passenger Rights (apf) handles issues relating to rail, bus, ship, and air travel. If you have been affected by cancellations or delays, or if your luggage has been lost or damaged, APF will mediate if no agreement can be reached between the company and the consumer.
The apf is a state-approved consumer arbitration board based at the SchienenControl.
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More Dispute and Ombudsman Offices
Internet Ombudsman
The Internet Ombudsman has been dealing with digital consumer protection for over 25 years. As a neutral and state-recognized consumer arbitration body, it mediates
Bank Mediation Austria
Die Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft oder Bankenschlichtung Österreich bietet eine Anlaufstelle für Konflikte im Bankgeschäft mit einem österreichischen Kreditinstitut