The Agency for Passenger Rights (apf) handles issues relating to rail, bus, ship, and air travel. If you have been affected by cancellations or delays, or if your luggage has been lost or damaged, APF will mediate if no agreement can be reached between the company and the consumer.
The apf is a state-approved consumer arbitration board based at the SchienenControl.
Contact Forms:
More Dispute and Ombudsman Offices
Bank Mediation Austria
Die Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft oder Bankenschlichtung Österreich bietet eine Anlaufstelle für Konflikte im Bankgeschäft mit einem österreichischen Kreditinstitut
AUVA Ombudsman Office
The ombudsman's office of the General Accident Insurance Institution (AUVA) offers the opportunity to submit suggestions, complaints, and praise. About the services of the AUVA