SNV: Arbitration centre for local transport

The Arbitration centre for local transport (SNV) acts as a contact point for problems and conflicts with public transport companies in North Rhine-Westphalia that could not be resolved through direct contact. As part of the Schlichtungsstelle Nahverkehr e.V. association, it acts independently and free of charge for passengers. 

Contact:

You can submit a conciliation request here.

Here you can report an unpunctuality.

Telephone: 0211 - 9 13 80 13 80

(Mon-Thu: 10:00-12:00)

fax: 0211 - 9 13 80 16 78

Address:

Arbitration centre for local transport
Helmholtzstrasse 19
40215 Düsseldorf