The Office for the Independent Examiner of Complaints (IEC) is a free, independent body that investigates complaints against the UK Home Office (including UKVI, Border Force, and Passport Office) after the internal complaints process is exhausted. It handles cases regarding service, not policy, and recommends remedies such as compensation.
Contact:
Click here to make a complaint
Telephone: 0300 071 5679
Email: iec@homeoffice.gov.uk
Address:
Home Office
Office for the Independent Examiner of Complaints
PO Box 6147
Sheffield
S2 9JD