The California Department of Housing and Community Development (HCD) Mobilehome Assistance Center (MAC) provides information, assistance, complaint processing, and referrals for individuals experiencing problems related to manufactured homes, mobilehomes, employee housing facilities, and factory-built housing.
The Mobilehome Assistance Center helps residents, homeowners, and members of the public understand their options, submit complaints, and connect with the appropriate resources or enforcement agency when HCD does not have authority over a matter.
The Mobilehome Assistance Center is not a mediation service and does not provide legal advice. Instead, it assists with complaint intake, information, coordination, referrals, and other available forms of support to help address mobilehome-related concerns.
In this OmbuDesk Directory entry, you can find information about the California Department of Housing and Community Development Mobilehome Assistance Center and how to contact them.
What is the Mobilehome Assistance Center?
The Mobilehome Assistance Center (MAC) is a dispute resolution and complaint assistance service within the California Department of Housing and Community Development.
It helps individuals with questions and complaints related to:
- Living in manufactured homes and mobilehomes.
- Mobilehome park operations.
- Health and safety concerns.
- Manufactured home sales, financing, registration, and ownership issues.
- Installation, inspection, maintenance, and alteration of manufactured homes and accessory structures.
- Employee housing facilities and factory-built housing concerns.
What does the Mobilehome Assistance Center do?
The Mobilehome Assistance Center can:
- Receive and process complaints from the public and public officials.
- Provide information about mobilehome laws, rights, and available resources.
- Coordinate complaints with appropriate HCD programs.
- Refer complaints to other agencies or resources when HCD does not have authority.
- Assist individuals in understanding available options for resolving mobilehome-related concerns.
- Review complaints to determine whether HCD has jurisdiction and refer eligible complaints for investigation.
Who can ask for help?
Anyone with a question, concern, or complaint related to manufactured homes, mobilehomes, employee housing facilities, or factory-built housing may contact the Mobilehome Assistance Center.
This includes:
- Mobilehome residents and homeowners.
- Individuals purchasing or selling manufactured homes.
- Members of the public with concerns about mobilehome-related issues.
- Public officials seeking assistance with mobilehome matters.
What kinds of problems can you bring?
You can contact the Mobilehome Assistance Center about concerns involving:
- Health and safety conditions in mobilehome parks.
- Unsafe sewer, water, electrical, or gas conditions.
- Installation, inspection, maintenance, or alteration of manufactured homes.
- Mobilehome accessory structures and park grounds.
- Questions about permits and inspections.
- Possible unlicensed sales activity.
- Fraud, misrepresentation, escrow violations, or contract disputes involving mobilehome sales.
- Registration, titling, and ownership documentation.
- Warranty concerns.
- Questions about available assistance related to mobilehome residency issues.
What doesn’t the Mobilehome Assistance Center do?
The Mobilehome Assistance Center does not:
- Provide legal advice.
- Act as a personal legal representative.
- Mediate mobilehome park rent disputes or lease disputes.
- Negotiate disputes between residents and park management.
- Replace court proceedings or legal remedies.
- Resolve matters outside HCD’s authority.
When a complaint is outside HCD’s jurisdiction, the Mobilehome Assistance Center may refer the individual to another agency or resource that may be able to assist.
Jurisdiction, Authority, and Limits
The Mobilehome Assistance Center reviews complaints to determine whether the California Department of Housing and Community Development has authority over the issue.
If HCD has jurisdiction, the complaint may be referred for investigation. If HCD does not have jurisdiction, the complaint may be forwarded to the appropriate enforcement agency or the person may be referred to other available resources.
The Mobilehome Assistance Center does not have authority to:
- Provide legal decisions.
- Act as a court or administrative hearing body.
- Force parties to reach an agreement.
- Resolve disputes that fall outside HCD’s legal authority.
How can you contact the Mobilehome Assistance Center?
You can contact the California Department of Housing and Community Development Mobilehome Assistance Center through:
Telephone:
(800) 952-8356
Email:
Mail:
California Department of Housing and Community Development
Mobilehome Assistance Center
P.O. Box 278690
Sacramento, CA 95827