Passengers can contact the following in the event of disagreements, unresolved questions, or conflicts relating to security checks at Vienna Airport: Ombudsman's Office of Vienna International Airport Security Services . The “Security Control Ombudsman's Office” has been an independent and autonomous organizational unit since 2013.
Examples of issues that would be relevant for the Security Control Ombudsman are:
Work with passengers to find constructive solutions in the event of disagreements.
As part of voluntary goodwill gestures—without acknowledging any legal obligation—offer appropriate compensation for damage incurred during security checks, even beyond the legal requirements.
Forward inquiries relating to security checks to the relevant authorities, particularly in the following areas:
Security check procedure in special cases, e.g., for medical implants such as pacemakers.
Assessment and classification of items in hand luggage or checked baggage with regard to their admissibility.
Classification of objects or substances in connection with IATA dangerous goods regulations.
Contact: