Vienna Energy is a subsidiary of Wiener Stadtwerke and is considered Austria's largest regional energy provider. Its energy supply services include electricity, gas, and heat, reaching around two million people and 230,000 commercial and industrial facilities in Vienna and the surrounding area. Wien Energie is also active in the fields of electromobility and telecommunications.
Wien Energie offers advice centers in connection with energy poverty and a complaints office focused on Wien Energie's services.
The Help and advice center for energy poverty is aimed at private customers and clients of social institutions who are unable to pay their energy bills due to difficult life circumstances. The contact point provides support in the form of advice and assistance with life-sustaining equipment, payment difficulties, and the resumption of energy supplies, provides information on applications and social entitlements, and refers people to private and public social institutions and debt counseling services.
Contact: Ombudsman for district heating (in cases of energy poverty)
Supported by: Wien Energie GmbH |
Telephone: 0800 500 799 (Mon., Tue., Thu., Fri.: 08:00-12:00; Wed.: 12:00-15:00) |
Contact: Ombudsman for Electricity & Gas (in cases of energy poverty)
Supported by: Wien Energie Vertrieb GmbH & Co KG |
Telephone: 0800 500 788 (Mon., Tue., Thu., Fri.: 08:00-12:00; Wed.: 12:00-15:00) |
In addition, concerns regarding Wien Energie's services can be addressed at the complaints office eingebracht werden.
Contact: Complaints office
Telephone: Electricity and gas service line: 0800500800 (Mon-Thu: 08:00-22:00; Fri: 08:00-16:00) District heating service line: 0800500700 (Mon.-Thurs.: 08:00-22:00; Fri.: 08:00-16:00) |