The Arbitration centre for local transport (SNV) acts as a contact point for problems and conflicts with public transport companies in North Rhine-Westphalia that could not be resolved through direct contact. As part of the Schlichtungsstelle Nahverkehr e.V. association, it acts independently and free of charge for passengers.
Contact:
You can submit a conciliation request here.
Here you can report an unpunctuality.
Telephone: 0211 - 9 13 80 13 80
(Mon-Thu: 10:00-12:00)
fax: 0211 - 9 13 80 16 78
Address:
Arbitration centre for local transport
Helmholtzstrasse 19
40215 Düsseldorf