The Office of the Ombudsman is an independent and confidential office that helps you understand California’s air quality rules and resolve problems related to air quality regulations. The Ombudsman acts as a neutral and unbiased advisor and works to help people find fair solutions.
In this OmbuDesk Directory entry, you can find information about the California Air Resources Board Office of the Ombudsman and how to contact them.
What is its purpose?
The Ombudsman’s Office helps you:
- Understand air quality rules and regulations.
- Resolve concerns about air quality issues and regulations.
- Navigate government regulations, permits, and procedures.
- Take part in the development of California’s air quality programs.
- Find resources that can help your business or community.
Who can ask for help?
You can contact the Ombudsman’s Office if you are:
- A small business owner or operator.
- A community activist.
- A private citizen.
- Anyone with an interest in California air quality issues or regulations.
What kinds of problems can you bring?
You can contact the Ombudsman’s Office if you:
- Have a complaint about air quality issues or regulations.
- Need help understanding air quality rules or permits.
- Need help navigating environmental regulations.
- Want information about environmental compliance.
- Are looking for financial incentives, rebates, or grants.
- Want to participate in the development of California’s air quality programs.
- Need air quality education or information.
What does the Ombudsman’s Office do?
The Ombudsman’s Office can:
- Listen to your concerns.
- Investigate complaints about air quality issues and regulations.
- Act as a neutral and unbiased party during disputes.
- Recommend fair solutions.
- Provide confidential advice.
- Connect you with helpful resources and contacts.
- Provide information about regulations, public meetings, compliance training, and educational materials.
- Share information about financial assistance programs, including incentives, rebates, and grants.
What doesn’t the Ombudsman’s Office do?
The Ombudsman cannot:
- Make legal decisions.
- Reverse a decision made by another office or agency.
The Ombudsman can investigate a complaint and make recommendations, but does not have the legal authority to require a particular outcome.
How can you contact the Ombudsman’s Office?
You can contact the Ombudsman’s Office by:
- Phone: (800) 242-4450
- Email: helpline@arb.ca.gov
You can also visit or write to the office:
1001 I Street
Sacramento, CA 95814
or
P.O. Box 2815
Sacramento, CA 95812