The Consumer Mediation Unit is a service provided by the Santa Clara County District Attorney’s Office. It helps consumers and businesses resolve disputes through informal mediation.
The mediation staff also answers questions about consumer transactions and provides information to help consumers and businesses understand their rights and responsibilities.
In this OmbuDesk Directory entry, you can find information about the Santa Clara County District Attorney’s Office Consumer Protection Unit and how to contact them.
What is its purpose?
The Consumer Mediation Unit helps you:
Resolve consumer transaction disputes through informal mediation.
Understand your rights and responsibilities in consumer transactions.
Get information about consumer transactions.
Submit consumer protection complaints.
Who can ask for help?
You can contact the Consumer Mediation Unit if:
You have a consumer transaction dispute.
You purchased a product or service for your personal or household use from a business that sells goods or services to consumers. The business must be located in Santa Clara County.
What kinds of problems can you bring?
The Consumer Mediation Unit can help with consumer transaction disputes, including complaints about:
Unlawful business practices.
False advertising.
Other violations of law involving consumer transactions.
What does the Consumer Mediation Unit do?
The Consumer Mediation Unit can:
Provide informal mediation between consumers and businesses.
Help parties work toward resolving a dispute.
Receive complaints about unlawful business practices, false advertising, and other violations of law, and refer them for review when appropriate.
What doesn’t the Consumer Mediation Unit do?
The Consumer Mediation Unit does not:
Mediate disputes involving landlord and tenant issues.
Mediate disputes between two or more individuals.
Mediate claims against government agencies.
Mediate business-to-business disputes.
How can you contact them?
You can contact the Santa Clara County District Attorney’s Office Consumer Mediation Unit by:
Phone: (408) 792-2880
Email: consumer@dao.sccgov.org
Or directly file a complaint by following this link:
https://da.santaclaracounty.gov/consumer-protection/file-complaint-form-about-transaction-business
Address:
Consumer Protection Unit
70 W. Hedding Street
San Jose, CA 95110