1. Introduction

The protection of your personal data is of particular importance to us. We therefore process your data exclusively in accordance with the relevant legal provisions (in particular the General Data Protection Regulation (DSGVO) and the Austrian Data Protection Act (DSG)).

In this privacy policy, we set out the key aspects of data processing in connection with our website ombudesk.com.

2. Entity in charge of Data Protection

The entity responsible for data processing on this website is:

CIIT GmbH

Haymerlegasse 32

1160 Vienna

Austria

Email: office@ciit-software.com

Website: https://ombudesk.com

3. Data Protection Officer

If you have any questions regarding data protection, please feel free to contact our Data Protection Officer at any time:

Katarina Schaffler-Glößl

Email: katarina.schaffler@ciit-software.com

4. Access data / server log files

When you visit our website, information is automatically collected by the web server. This includes:

• IP address

• Date and time of the enquiry

• page / file accessed

• amount of data transferred

• Browser type and browser version

• Operating system

• Referrer URL

This data is processed to ensure the website runs smoothly and to improve our services.

Legal basis:

Article 6 (1)(f) of the DSGVO (legitimate interest in the secure operation of the website)

5. Getting in touch

If you contact us by email or via a contact form, the details you provide (e.g. name, email address and message) will be stored for the purpose of processing your enquiry.

We will not pass on this data without your consent.

Legal basis:

Article 6(1)(b) of the DSGVO (contract or pre-contractual measures)

6. Use of our services / platform

When you use our platform or services, personal data may be processed, for example:

• User account details

• Communication data

• Usage data within the platform

We process this data to provide and improve our services.

Legal basis:

• Article 6(1)(b) of the DSGVO (performance of a contract)

• Article 6(1)(f) of the DSGVO (legitimate interests)

7. Cookies

Our website uses cookies. Cookies are small text files that are stored on your device.

Cookies help us to compile usage statistics.

You can configure your browser to notify you when cookies are set and to allow them only on a case-by-case basis.

Disabling cookies will not affect the functionality of our website.

8. Data sharing

Personal data will only be disclosed if:

• if this is necessary for the performance of the contract

• if we are legally obliged to do so

• If you have given your clear consent

Where necessary, data may also be disclosed to technical service providers (e.g. hosting providers) who act as data processors in accordance with Article 28 of the GDPR.

9. Retention period

Personal data is only stored for as long as is necessary for the relevant purposes or as required by statutory retention periods.

10. Your rights

Under the DSGVO, you have the following rights:

• Right of access (Art. 15 DSGVO)

• Right to rectification (Art. 16 DSGVO)

• Right to erasure (‘right to be forgotten’) (Art. 17 DSGVO)

• Right to restriction of processing (Art 18 DSGVO)

• Right to data portability (Art. 20 DSGVO)

• Right to object to processing (Art 21 DSGVO)

If you believe that the processing of your data breaches data protection law, you may lodge a complaint with the relevant supervisory authority.

11. Right to lodge a complaint with the supervisory authority

In Austria, the competent supervisory authority is:

Österreichische Datenschutzbehörde

Barichgasse 40–42

1030 Wien

Austria

Website: https://www.dsb.gv.at

12. Data security

We use technical and organisational security measures to protect your personal data against loss, tampering or unauthorised access.

13. Changes to this privacy policy

We reserve the right to amend this privacy policy as necessary to ensure that it always complies with current legal requirements or reflects changes to our services.