Arbitration
and ombudsman offices
In Hungary
State-approved consumer mediation bodies
State-recognised consumer arbitration boards
Agency for Passenger Rights
The Agency for Passenger Rights (apf) handles issues relating to rail, bus, ship, and air travel. If you are affected by cancellations or delays
Bank Mediation Austria
The Joint Conciliation Board of the Austrian Banking Industry or Bankenschlichtung Österreich offers a point of contact for conflicts in banking business with an Austrian credit institution (exclusively foreign currency loans) if there is
E-Control arbitration board
As the regulatory authority for the electricity and natural gas industries in Austria, E-Control operates independently in both political and financial terms. The E-Control arbitration board provides a neutral mediation interface between
Internet Ombudsman
The Internet Ombudsman has been dealing with digital consumer protection for over 25 years. As a neutral and state-recognized consumer arbitration body, it mediates in issues relating to the digital sector.
Ombudsman Fertighaus
The Fertighaus Ombudsman mediates between builders and construction companies. As an independent point of contact, it provides initial advice, mediation, and arbitration services for conflicts relating to prefabricated houses.
RTR: Mediation and complaints offices
The Rundfunk und Telekom Regulierungs GmbH (RTR for short) consists of the Media and Telecommunications and Postal Services divisions. As a state institution, it acts on behalf of the
Slovenská obchodná inšpekcia
Slovenská obchodná inšpekcia Slovenská obchodná inšpekcia je orgánom štátnej kontroly vnútorného trhu vo veciach ochrany spotrebiteľa s celoslovenskou pôsobnosťou. Pri plnení tejto úlohy SOI vykonáva
Úrad pre reguláciu elektronických komunikácií a poštových služieb
Úrad pre reguláciu elektronických komunikácií a poštových služieb Predmetom ARS sú spory vyplývajúce zo zmlúv o poskytovaní verejných služieb, ktoré sa týkajú kvality a ceny služieb podľa §
Úrad pre reguláciu sieťových odvetí
Úrad pre reguláciu sieťových odvetí Úrad ako orgán štátnej správy pre oblasť regulácie v sieťových odvetviach a kontrolným orgánom nad všeobecne záväznými právnymi predpismi v
Consumer Mediation Austria
The Consumer Arbitration Austria (Verbraucherschlichtung Austria) acts as a neutral arbitration body between companies and consumers in a wide range of areas. If you have problems relating to purchases, travel, insurance, tradespeople, or
General topics
Consumer Mediation Austria
The Consumer Arbitration Austria (Verbraucherschlichtung Austria) acts as a neutral arbitration body between companies and consumers in a wide range of areas. If you have problems relating to purchases, travel, insurance, tradespeople, or
Social Mediation
Ombudsman Offices of the Austrian Public Employment Service (AMS Ombudstellen)
If you have any questions or concerns, you can contact the ombudsman offices of the Austrian Public Employment Service (AMS Ombudsstellen). Each federal state has its own contact form. Select via oesterreich.gv.at
Against violence & sexual abuse in the church
Victims of violence or sexual abuse within the church can contact the ombudsman offices of their respective home dioceses or the military ordinariate: Burgenland: Diocese of Eisenstadt Vorarlberg:
Ombudsman offices of the judiciary
Depending on the federal state, the judicial ombudsman offices offer mediation assistance. Their tasks include providing information on procedural steps in specific court proceedings and explaining court decisions (e.g.
Asylum Lawyers Network
The Asylum Lawyers Network is a joint initiative of Caritas and other supporting organizations that advocate for qualified legal representation for refugees in Austria.
Labor Inspection Ombudsman's Office
The Ombudsman's Office of the Austrian Labor Inspectorate sees itself as a central, unbureaucratic point of contact for complaints in liaison with the relevant labor inspectorate. Its aim is to resolve misunderstandings.
ELGA Ombudsman's Office
The Electronic Health Record (ELGA) is a secure and modern infrastructure for patients and ELGA healthcare providers in the Austrian healthcare system. Patients, doctors, hospitals, nursing facilities, and
Ombudsstelle des BMLUK
The Federal Ministry of Agriculture, Forestry, Climate and Environmental Protection, Regions and Water Management offers an ombudsman service for questions and concerns relating to the areas of responsibility. Contact: Phone: 0800
Ombudsman office for people with disabilities
The “Disability Ombudsman Association” supports people with disabilities and their families by providing information and advice. This includes identifying and eliminating abuses and also public relations work.
Ombudsman office for schools
The Federal Ministry of Education (BMB) provides an ombudsman service for individuals affected by alleged grievances at schools or in school administration. The ombudsman service
Ombudsman's office for students
The Federal Ministry for Women, Science, and Research offers an ombudsman service for students at public or private universities, private colleges, universities of applied sciences, or teacher training colleges. Frequently addressed topics include
Ombudsman service for payment problems with loans
The Federal Ministry of Labor, Social Affairs, Health, Care, and Consumer Protection helps consumers who are unable to pay their loan installments and also
Ombudsman's office for the protection of non-smokers
The Federal Ministry of Labor, Social Affairs, Health, Care, and Consumer Protection offers an ombudsman service to protect non-smokers from involuntary exposure to secondhand smoke in public buildings and facilities. According to oesterreich.gv.at
Ombudsman office: Vienna Social Fund
In difficult life situations, residents of Vienna can turn to the Vienna Social Fund (FSW). As an organization of the City of Vienna, the FSW mediates, plans, and promotes social
Victim protection advocacy against abuse and violence
The Independent Victim Protection Advocacy is an initiative against abuse and violence and operates freely and autonomously as a civil society institution. Victims of abuse and violence in
Parliamentary Federal Army Commission
Soldiers and conscripts can submit complaints to the Parliamentary Armed Forces Commission (PBHK). Both written and verbal complaints are accepted and reviewed there. In doing so,
Animal welfare ombudsman offices
The Austrian animal welfare ombudsman offices represent the interests of animal welfare. Depending on the federal state, their tasks include, for example, party status in administrative proceedings, assessment of draft laws and regulations,
Media & Digitalization
Internet Ombudsman
The Internet Ombudsman has been dealing with digital consumer protection for over 25 years. As a neutral and state-recognized consumer arbitration body, it mediates in issues relating to the digital sector.
RTR: Mediation and complaints offices
The Rundfunk und Telekom Regulierungs GmbH (RTR for short) consists of the Media and Telecommunications and Postal Services divisions. As a state institution, it acts on behalf of the
Finances
Bank Mediation Austria
The Joint Conciliation Board of the Austrian Banking Industry or Bankenschlichtung Österreich offers a point of contact for conflicts in banking business with an Austrian credit institution (exclusively foreign currency loans) if there is
Ombudsman's Office of the Banking Association
The Association of Austrian Banks and Bankers represents the interests of credit institutions established in Austria that are organized as corporations. Its tasks include public relations,
Ombudsman service for payment problems with loans
The Federal Ministry of Labor, Social Affairs, Health, Care, and Consumer Protection helps consumers who are unable to pay their loan installments and also
Tax Ombudsman's Office of the Federal Ministry of Finance
The Federal Ministry of Finance (BMF) provides a tax ombudsman service for individuals who wish to submit suggestions or complaints to the tax authorities. Contact person: Mag. Alfred Faller Email: steuerombudsdienst@bmf.gv.at
Insurance
AUVA Ombudsman Office
The ombudsman's office of the General Accident Insurance Institution (AUVA) offers the opportunity to submit suggestions, complaints, and praise. The services provided by the AUVA include prevention, accident treatment, and rehabilitation.
Ombudsman office of the BVAEB
The Insurance Institution for Public Servants, Railways, and Mining (BVAEB) deals with the topics of health and prevention, illness and accidents, children and family, and pensions and retirement.
Ombudsman office of Donau Insurance
Donauversicherung offers health insurance, life insurance (including supplementary insurance), and property and casualty insurance. Criticism, suggestions, and praise regarding the services can be submitted to the ombudsman's office. There, after
ÖGK Ombudsman's Office
The Austrian Health Insurance Fund (ÖGK) is Austria's largest social health insurance provider. If you have any praise, suggestions, or complaints about issues relating to employees, customer service, or
Pension Insurance Ombudsman
The Pension Insurance Fund (PV) deals with pension planning, care allowances, rehabilitation, and health care, as well as rehabilitation services within Austria. As the central point of contact for complaints and suggestions, the ombudsman's office provides support.
SVS Ombudsman's Office
The Social Insurance for the Self-Employed (SVS) is a self-governing organization that offers insurance benefits for tradespeople, farmers, and new self-employed persons. Concerns and complaints can be addressed to its ombudsman service.
VVO: Information and complaints office
The Association of Austrian Insurance Companies (VVO) represents the interests of private insurance companies in Austria. In addition to its function as a source of information on all aspects of finance, it provides
Transportation & Travel
Agency for Passenger Rights
The Agency for Passenger Rights (apf) handles issues relating to rail, bus, ship, and air travel. If you are affected by cancellations or delays
Vienna Airport Security Ombudsman's Office
Passengers can contact the Vienna International Airport Security Ombudsman's Office in the event of disagreements, unresolved issues, or conflicts relating to security checks at Vienna Airport.
Health
ELGA Ombudsman's Office
The Electronic Health Record (ELGA) is a secure and modern infrastructure for patients and ELGA healthcare providers in the Austrian healthcare system. Patients, doctors, hospitals, nursing facilities, and
ÖGK Ombudsman's Office
The Austrian Health Insurance Fund (ÖGK) is Austria's largest social health insurance provider. If you have any praise, suggestions, or complaints about issues relating to employees, customer service, or
Ombudsman service for patients in Vienna
The patient ombudsman of the Vienna Medical Association offers a point of contact for conflicts with Vienna healthcare facilities, hospitals, and Vienna doctors. This may involve
Ombudsman offices of the Vienna Health Association
As Austria's largest healthcare provider, the Vienna Health Association brings together 30,000 employees in nine nursing homes and seven clinics, as well as the Ybbs Therapy Center. Its goal is to
Energy
E-Control arbitration board
As the regulatory authority for the electricity and natural gas industries in Austria, E-Control operates independently in both political and financial terms. The E-Control arbitration board provides a neutral mediation interface between
Wien Energie: Complaints and Advice Center
Wien Energie is a subsidiary of Wiener Stadtwerke and is considered Austria's largest regional energy provider. Its energy supply services include electricity, gas, and heat, reaching
Building & Living
Ombudsman Fertighaus
The Fertighaus Ombudsman mediates between builders and construction companies. As an independent point of contact, it provides initial advice, mediation, and arbitration services for conflicts relating to prefabricated houses.