Complaint and ombudsman offices for the resolution of disputes
In the United Kingdom, Ireland, the British Overseas Territories and the British Crown Dependencies.
Complaint and ombudsman offices
Complaint and ombudsman offices
British Pest Control Association (BPCA)
The Britsh Pest Control Association deals with complaints regarding their members. The Alternative Dispute Resolution is free. Contact: Click here to make a complaint Telephone:
Commissioner for Public Appointments Northern Ireland
The Commissioner for Public Appointments Northern Ireland deals with complaints regarding public appointments of the Executive Ministers of Northern Ireland. Contact: Click here to make
Complaints Commissioner for the Turks & Caicos Islands
The Complaints Commissioner for the Turks & Caicos Islands handles complaints regarding maladministration against the government, departments and statutory bodies. The service is free. Contact:
Financial Ombudsman Channel Islands
The Channel Islands Financial Ombudsman (CIFO) deals with complaints regarding financial services that have been provided in/or from Jersey, Guernsey, Alderney and Sark. The service
Financial Ombudsman Service
The Financial Ombudsman Service is a British ombudsman that deals with complaints regarding consumers disputes with businesses that provide financial services. The ombudsman is impartial
Fiosrú – Office of the Police Ombudsman
The Office of the Police Ombudsman in Fiosrú deals with complaints regarding the national police force of Ireland. Contact: Click here to make a complaint
Gibraltar Public Services Ombudsman
The Gibraltar Public Services Ombudsman handles complaints regarding the government and public offices of Gibraltar. The ombudsman is independent and the service is free. Contact:
Health and Social Care Ombudsman Body (HSCOB)
The Health and Social Care Ombudsman Body (HSCOB) deals with complaints regarding the health and social care services that are provided by or funded by
Housing Ombudsman Service
The Housing Ombudsman Service is a free service for complaints regarding landlords in the UK. The service is impartial and covers social housing providers and
Immigration Advice Authority
The Immigration Advice Authority (IAA) protects seekers of immigration. The IAA handles complaints about registered advisers and those who are operating illegally without being regulated.
Independent Case Examiner
The Independent Case Examiner reviews complaints of customers of the Department of Work and Pensions, Northern Ireland Department for Communities, contracted DWP services, Pension Wise,
Independent Complaints Reviewer
The Independent Complaints Reviewer handles complaints reviews for the HM Land Registry as an independent actor. Contact: Click here to make a complaint Telephone: 0300
Information Commissioner’s Office
The Information Commissioner’s Office handles complaints in regard to data protection, nuisance calls and messages, FOI and ER complaints, cookies, whistleblowing, home CCTV complaints, UK
Lay Observer for Northern Ireland
The Lay Observer for Northern Ireland accepts complaints about the handling of individual complaints by the Law Society of Northern Ireland. Contact: Click here to
Legal Ombudsman
The Legal Ombudsman handles complaints between consumers and legal service providers in the UK. The service is free. Contact: Click here to make a complaint
Local Government & Social Care Ombudsman
The Local Government & Social Care Ombudsman is a British ombudsman. They handle complaints regarding councils and all adult social care providers. Contact: Click here
Northern Ireland Certification Officer
The Certification Officer is an independent ombudsman that determines a range of complaints by trade union members against their unions and to ensure that the
Office for the Independent Examiner of Complaints (IEC)
The Office for the Independent Examiner of Complaints (IEC) is a free, independent body that investigates complaints against the UK Home Office (including UKVI, Border
Office of the Ombudsman (Ireland)
The Office of the Ombudsman (Ireland) handles complaints from members of the public. That includes government departments, local authorities, the HSE and publicly-funded third level
Office of the Ombudsman for Bermuda
The Office of the Ombudsman for Bermuda investigates complaints regarding the public offices and government administration of Bermuda. Contact: Click here to make a complaint
Office of the Press Ombudsman
The Office of the Press Ombudsman is an Irish Ombudsman that handles your complaints in regards to print and digital media. Contact: Click here to
Oifig an Choimisinéara Teanga
The Oifig an Choimisinéara Teanga functions as an ombudsman service and compliance agency in relation to state services through Irish. Contact: Click here to make a
Ombudsman Cayman Islands
The Ombudsman Cayman Islands handles complaints about the government, the police, freedom of information requests, whistleblowing, and data protection. Contact: Click here to make a
Ombudsman for Children
The Ombudsman for Children is an Irish ombudsman that handles complaints regarding public bodies or organisations that have negatively affected children in some way. Contact:
Ombudsman for the Defence Forces
The Ombudsman for the Defence Forces is an Irish ombudsman that serves former and existing members of the Irish Defence Forces. Complaints have to be
Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman handles complaints regarding the UK government departments, other public organisations and the NHS in England. The service is free
Police Ombudsman for Northern Ireland
The Police Ombudsman for Northern Ireland handles complaints regarding the Police Officers in Northern Ireland. The service is free and the Police Ombudsman is independent.
Public Services Ombudsman for Wales
The Public Services Ombudsman for Wales offers help if Welsh public services treated you unfairly. You can submit complaints about public service providers in Wales,
Removals Industry Ombudsman Scheme
The Removals Industry Ombudsman Scheme handles complaints regarding removal or storage companies. They can help you in these cases: a breach of a Code of
Scottish Public Services Ombudsman
The Scottish Public Services Ombudsman (SPSO) handles complaints about public services in Scotland. The organisation is independent and the complaints are free. Their service covers
Service Complaints Ombudsman for the Armed Forces
The Service Complaints Ombudsman is impartial and free. It’s available to all members of the UK Armed Forces. Contact: Click here to make a complaint
States of Jersey Complaints Panel
The States of Jersey Complaints Panel is an independent body that reviews complaints regarding decisions or administrative actions (maladministration) by Jersey Ministers or government departments. Contact: Click
The Adjudicator’s Office
The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). They also review Home Office decisions on entitlement
The Communications Ombudsman
The Communications Ombudsman is a British ombudsman that deals with complaints between consumers and providers of communication services. This includes mobile, broadband, landline or pay
The Energy Ombudsman
The Energy Ombudsman is a British ombudsman that deals with complaints between consumers and suppliers of energy. The service is free, state-approved and impartial. Contact:
The Financial Regulators Complaints Commissioner
The The Financial Regulators Complaints Commissioner provides an independent assessment of complaints against the Financial Conduct Authority, the Payment Systems Regulator, the Prudential Regulation Authority
The Financial Services and Pensions Ombudsman
The Financial Services and Pensions Ombudsman is an Irish ombudsman that deals with complaints regarding financial services and pension providers. The service is impartial and
The Furniture & Home Improvement Ombudsman
The Furniture & Home Improvement Ombudsman handles complaints from customers regarding retail, furniture and home improvement industries. The Alternative Dispute Resolution (ADR) Service is free
The Pensions Ombudsman
The Pensions Ombudsman is an independent organisation to deal with pension complaints. The service is free. Contact: Click here to make a complaint Telephone: +44
The Property Ombudsman
The Property Ombudsman offers an independent and free service. They impartially handle disputes between customers and property businesses. Contact: Click here to make a complaint
The Rail Ombudsman
The Rail Ombudsman offers free and independent support for resolving issues with Service Providers of the rail industry. Contact: Click here to make a complaint
The Waterways Ombudsman
The Waterways Ombudsman is an organisation that handles complaints for the Canal & River Trust and the Avon Navigation Trust. Contact: Click here to make
General topics
Consumer Mediation Austria
The Consumer Arbitration Austria (Verbraucherschlichtung Austria) acts as a neutral arbitration body between companies and consumers in a wide range of areas. If you have problems relating to purchases, travel, insurance, tradespeople, or
Social Mediation
Ombudsman Offices of the Austrian Public Employment Service (AMS Ombudstellen)
If you have any questions or concerns, you can contact the ombudsman offices of the Austrian Public Employment Service (AMS Ombudsstellen). Each federal state has its own contact form. Select via oesterreich.gv.at
Against violence & sexual abuse in the church
Victims of violence or sexual abuse within the church can contact the ombudsman offices of their respective home dioceses or the military ordinariate: Burgenland: Diocese of Eisenstadt Vorarlberg:
Ombudsman offices of the judiciary
Depending on the federal state, the judicial ombudsman offices offer mediation assistance. Their tasks include providing information on procedural steps in specific court proceedings and explaining court decisions (e.g.
Asylum Lawyers Network
The Asylum Lawyers Network is a joint initiative of Caritas and other supporting organizations that advocate for qualified legal representation for refugees in Austria.
Labor Inspection Ombudsman's Office
The Ombudsman's Office of the Austrian Labor Inspectorate sees itself as a central, unbureaucratic point of contact for complaints in liaison with the relevant labor inspectorate. Its aim is to resolve misunderstandings.
ELGA Ombudsman's Office
The Electronic Health Record (ELGA) is a secure and modern infrastructure for patients and ELGA healthcare providers in the Austrian healthcare system. Patients, doctors, hospitals, nursing facilities, and
Ombudsstelle des BMLUK
The Federal Ministry of Agriculture, Forestry, Climate and Environmental Protection, Regions and Water Management offers an ombudsman service for questions and concerns relating to the areas of responsibility. Contact: Phone: 0800
Ombudsman office for people with disabilities
The “Disability Ombudsman Association” supports people with disabilities and their families by providing information and advice. This includes identifying and eliminating abuses and also public relations work.
Ombudsman office for schools
The Federal Ministry of Education (BMB) provides an ombudsman service for individuals affected by alleged grievances at schools or in school administration. The ombudsman service
Ombudsman's office for students
The Federal Ministry for Women, Science, and Research offers an ombudsman service for students at public or private universities, private colleges, universities of applied sciences, or teacher training colleges. Frequently addressed topics include
Ombudsman service for payment problems with loans
The Federal Ministry of Labor, Social Affairs, Health, Care, and Consumer Protection helps consumers who are unable to pay their loan installments and also
Ombudsman's office for the protection of non-smokers
The Federal Ministry of Labor, Social Affairs, Health, Care, and Consumer Protection offers an ombudsman service to protect non-smokers from involuntary exposure to secondhand smoke in public buildings and facilities. According to oesterreich.gv.at
Ombudsman office: Vienna Social Fund
In difficult life situations, residents of Vienna can turn to the Vienna Social Fund (FSW). As an organization of the City of Vienna, the FSW mediates, plans, and promotes social
Victim protection advocacy against abuse and violence
The Independent Victim Protection Advocacy is an initiative against abuse and violence and operates freely and autonomously as a civil society institution. Victims of abuse and violence in
Parliamentary Federal Army Commission
Soldiers and conscripts can submit complaints to the Parliamentary Armed Forces Commission (PBHK). Both written and verbal complaints are accepted and reviewed there. In doing so,
Animal welfare ombudsman offices
The Austrian animal welfare ombudsman offices represent the interests of animal welfare. Depending on the federal state, their tasks include, for example, party status in administrative proceedings, assessment of draft laws and regulations,
Media & Digitalization
Internet Ombudsman
The Internet Ombudsman has been dealing with digital consumer protection for over 25 years. As a neutral and state-recognized consumer arbitration body, it mediates in issues relating to the digital sector.
RTR: Mediation and complaints offices
The Rundfunk und Telekom Regulierungs GmbH (RTR for short) consists of the Media and Telecommunications and Postal Services divisions. As a state institution, it acts on behalf of the
Finances
Bank Mediation Austria
The Joint Conciliation Board of the Austrian Banking Industry or Bankenschlichtung Österreich offers a point of contact for conflicts in banking business with an Austrian credit institution (exclusively foreign currency loans) if there is
Ombudsman's Office of the Banking Association
The Association of Austrian Banks and Bankers represents the interests of credit institutions established in Austria that are organized as corporations. Its tasks include public relations,
Ombudsman service for payment problems with loans
The Federal Ministry of Labor, Social Affairs, Health, Care, and Consumer Protection helps consumers who are unable to pay their loan installments and also
Tax Ombudsman's Office of the Federal Ministry of Finance
The Federal Ministry of Finance (BMF) provides a tax ombudsman service for individuals who wish to submit suggestions or complaints to the tax authorities. Contact person: Mag. Alfred Faller Email: steuerombudsdienst@bmf.gv.at
Insurance
AUVA Ombudsman Office
The ombudsman's office of the General Accident Insurance Institution (AUVA) offers the opportunity to submit suggestions, complaints, and praise. The services provided by the AUVA include prevention, accident treatment, and rehabilitation.
Ombudsman office of the BVAEB
The Insurance Institution for Public Servants, Railways, and Mining (BVAEB) deals with the topics of health and prevention, illness and accidents, children and family, and pensions and retirement.
Ombudsman office of Donau Insurance
Donauversicherung offers health insurance, life insurance (including supplementary insurance), and property and casualty insurance. Criticism, suggestions, and praise regarding the services can be submitted to the ombudsman's office. There, after
ÖGK Ombudsman's Office
The Austrian Health Insurance Fund (ÖGK) is Austria's largest social health insurance provider. If you have any praise, suggestions, or complaints about issues relating to employees, customer service, or
Pension Insurance Ombudsman
The Pension Insurance Fund (PV) deals with pension planning, care allowances, rehabilitation, and health care, as well as rehabilitation services within Austria. As the central point of contact for complaints and suggestions, the ombudsman's office provides support.
SVS Ombudsman's Office
The Social Insurance for the Self-Employed (SVS) is a self-governing organization that offers insurance benefits for tradespeople, farmers, and new self-employed persons. Concerns and complaints can be addressed to its ombudsman service.
VVO: Information and complaints office
The Association of Austrian Insurance Companies (VVO) represents the interests of private insurance companies in Austria. In addition to its function as a source of information on all aspects of finance, it provides
Transportation & Travel
Agency for Passenger Rights
The Agency for Passenger Rights (apf) handles issues relating to rail, bus, ship, and air travel. If you are affected by cancellations or delays
Vienna Airport Security Ombudsman's Office
Passengers can contact the Vienna International Airport Security Ombudsman's Office in the event of disagreements, unresolved issues, or conflicts relating to security checks at Vienna Airport.
Health
ELGA Ombudsman's Office
The Electronic Health Record (ELGA) is a secure and modern infrastructure for patients and ELGA healthcare providers in the Austrian healthcare system. Patients, doctors, hospitals, nursing facilities, and
ÖGK Ombudsman's Office
The Austrian Health Insurance Fund (ÖGK) is Austria's largest social health insurance provider. If you have any praise, suggestions, or complaints about issues relating to employees, customer service, or
Ombudsman service for patients in Vienna
The patient ombudsman of the Vienna Medical Association offers a point of contact for conflicts with Vienna healthcare facilities, hospitals, and Vienna doctors. This may involve
Ombudsman offices of the Vienna Health Association
As Austria's largest healthcare provider, the Vienna Health Association brings together 30,000 employees in nine nursing homes and seven clinics, as well as the Ybbs Therapy Center. Its goal is to
Energy
E-Control arbitration board
As the regulatory authority for the electricity and natural gas industries in Austria, E-Control operates independently in both political and financial terms. The E-Control arbitration board provides a neutral mediation interface between
Wien Energie: Complaints and Advice Center
Wien Energie is a subsidiary of Wiener Stadtwerke and is considered Austria's largest regional energy provider. Its energy supply services include electricity, gas, and heat, reaching
Building & Living
Ombudsman Fertighaus
The Fertighaus Ombudsman mediates between builders and construction companies. As an independent point of contact, it provides initial advice, mediation, and arbitration services for conflicts relating to prefabricated houses.