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CIIT Software has gained valuable experience with case management tools in numerous projects in the area of ombudsman and complaints offices - always adapted to the administrative processes of our customers.
CIIT x apf
CIIT Software has been providing the case processing software for the Agency for Passenger and Passenger Rights since 2021. The state-recognised arbitration body focuses on complaints in the areas of bus, rail, air and sea transport. The tool has been customised precisely to apf's administrative processes.
Michael Schaffler-Glößl, Technical Director at CIIT Software, guides you through the application in the following video:
CIIT x ÖIAT
The Austrian Institute for Applied Telecommunications has been relying on the case management software developed by CIIT since 2025. Its Internet Ombudsman and Watchlist Internet projects offer contact points for online consumers. The Internet Ombudsman's Office deals with general dispute resolution issues in the digital sector, while the Watchlist Internet specialises primarily in Internet fraud and fraud-like online traps.
Here find out more.
CIIT x
Consumer Arbitration Austria
CIIT Software has been developing a customised case management tool for Verbraucherschlichtung Austria since 2025. Verbraucherschlichtung Austria is a state-recognised consumer arbitration body that mediates between consumers and companies in the event of complaints about issues such as the purchase of goods, travel or insurance. It acts neutrally and free of charge.
Here find out more.