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CIIT Software has gained valuable experience with complaint management software in numerous projects with ombudsman and complaints offices – always adapted to the administrative processes of our customers.
CIIT x apf
CIIT Software has been providing the complaint management software for the Agency for Passenger and Passenger Rights since 2021. The state-recognised dispute resolution body focuses on complaints in the areas of bus, rail, air and sea transport. The tool has been customised precisely to apf's administrative processes.
Michael Schaffler-Glößl, Technical Director at CIIT Software, guides you through the application in the following video:
Take a look at the complaint management software of the apf:
Discover our apf-Success Story:
CIIT x ÖIAT
The Austrian Institute for Applied Telecommunications has been relying on the complaint management software developed by CIIT since 2025. Its Internet Ombudsman and Watchlist Internet projects offer contact points for online consumers. The Internet Ombudsman's Office deals with general dispute resolution issues in the digital sector, while the Watchlist Internet specializes primarily in Internet fraud and fraud-like online traps.
Here you can find out more.
CIIT x
Consumer Mediation Austria
The Verbraucherschlichtung Austria has also been using the complaint management tool from CIIT Software. Verbraucherschlichtung Austria is a state-recognised consumer dispute resolution body that mediates between consumers and businesses in disputes concerning matters such as purchases, travel or insurance. It acts impartially and free of charge.
Here you can find out more.