Arbitration
and ombudsman offices
In Austria, Germany and Switzerland
The law implementing the EU Directive on Alternative Dispute Resolution in Consumer Matters has been in force since 2016. The aim is to give consumers throughout Europe access to out-of-court dispute resolution bodies in the event of disputes with companies. These bodies must meet certain requirements - for example in terms of expertise, independence, impartiality, transparency and a fair procedure - in order to be allowed to operate as recognised consumer arbitration bodies.
Here you will find lists of recognised and alternative arbitration and ombudsman services in Austria, Germany and Switzerland:
Ombudsman offices in Austria
Ombudsman offices in Germany
Ombudsman offices in Switzerland
Find out more about these arbitration centres:
Ombudsman for private health and long-term care insurance
The ombudsman for private health and long-term care insurance offers a contact point for
SNV: Arbitration centre for local transport
The local transport arbitration centre (SNV) acts as a contact point in the event of problems and
Postal arbitration board
The Federal Network Agency offers the Postal Arbitration Centre for disputes in connection with
Arbitration centre: Insurance, investment and credit brokerage
The arbitration centre for commercial insurance, investment and credit brokerage is a