Complaint
and ombudsman offices
The Act implementing the EU Directive on alternative dispute resolution in consumer matters has been in force since 2016. Its aim is to enable consumers across Europe to access out-of-court dispute resolution bodies when they have disputes with businesses. These bodies must meet certain requirements – for example, regarding professional competence, independence, impartiality and transparency.
The situation is similar in the United Kingdom and the former British colonies. The dispute resolution bodies base their decisions in part on the EU Directive but also on different but comparable legal precedents.
Here you can find a list of recognised dispute resolution offices and ombudsman services worldwide:
Dispute Resolution Bodies in Austria
Dispute Resolution Bodies in Germany
Dispute Resolution Bodies in Switzerland
Dispute Resolution Bodies in the UK
Dispute Resolution Bodies in Slovakia
Schlichtungsstellen in Ungarn
Find out more about these arbitration centres:
British Vehicle Rental and Leasing Association – BVRLA
The British Vehicle Rental and Leasing Association (BVRLA) deals with
British Pest Control Association (BPCA)
The Britsh Pest Control Association deals with complaints regarding their
AviationADR – Aviation Alternative Dispute Resolution
The AviationADR – Aviation Alternative Dispute Resolution is approved by