Dispute Resolution
and ombudsman offices

In Germany

General topics

Federal Conciliation Office

The General Consumer Arbitration Board of the Federal Office of Justice, founded in 2016, also took on the role of the Federal Universal Arbitration Board in 2020. It is therefore not only responsible for

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Building & Living

Ombudsmann Immobilien Deutschland

In the event of conflicts between consumers and construction companies, the Real Estate Ombudsman acts as a neutral mediator. These construction companies must either be members of the German Real Estate Association (IVD Bundesverband der Immobilienberater) or

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Energy

Schlichtungsstelle: Energie Deutschland

In the event of conflicts, problems, or other complaints relating to energy supply companies, consumers can contact the Schlichtungsstelle Energie e.V. (Energy Arbitration Board). This is the central point of contact for

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Financial matters

Ombudsstelle: Investmentfonds Deutschland

According to the Federal Office of Justice, the Ombudsman Service for Investment Funds of the German Investment Funds Association (BVI) is a private consumer arbitration body responsible for the financial sector. It acts in cases of disagreement between

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Transportation & Travel

Media & Digitalization

Insurance