Dispute Resolution
and ombudsman offices
The Act implementing the EU Directive on alternative dispute resolution in consumer matters has been in force since 2016. Its aim is to enable consumers across Europe to access out-of-court dispute resolution bodies when they have disputes with businesses. These bodies must meet certain requirements – for example, regarding professional competence, independence, impartiality and transparency.
The situation is similar in the United Kingdom and the former British colonies. The dispute resolution bodies base their decisions in part on the EU Directive but also on different but comparable legal precedents.
Here you can find a list of recognised dispute resolution offices and ombudsman services worldwide:
Dispute Resolution Bodies in Austria
Dispute Resolution Bodies in Germany
Dispute Resolution Bodies in Switzerland
Dispute Resolution Bodies in the UK
Dispute Resolution Bodies in Slovakia
Dispute Resolution Bodies in Hungary
Dispute Resolution Bodies in Canada
Dispute Resolution Bodies in France
Dispute Resolution Bodies in California
Find out more about these arbitration centres:
Covered California Ombuds Office
The Covered California Ombuds Office is an independent and objective
Sacramento Housing and Redevelopment Agency Ombudsman
The Sacramento Housing and Redevelopment Agency (SHRA) Ombudsman Program provides
Housing Authority of the City of Alameda Ombudsperson
The Housing Authority of the City of Alameda (AHA) Ombudsperson
California Department of Consumer Affairs
The California Department of Consumer Affairs (DCA) provides consumer assistance