Complaint
and ombudsman offices
In Switzerland
Parliamentary ombudsman offices
Ombudsman's office: Canton of Basel-Stadt
The canton of Basel-Stadt offers an ombudsman service for people who are in conflict with the administration. Regardless of nationality, age, or place of residence, employees can also contact the ombudsman.
Ombudsman's office: Canton of Baselland
The parliamentary ombudsman's office of the canton of Baselland has existed since September 1, 1989, and acts as the fourth power in the state structure. When conflicts arise between residents and authorities, the ombudsman's office mediates.
Ombudsman's office: Canton of Fribourg
The Cantonal Authority for Public Access, Data Protection, and Mediation of the Canton of Fribourg acts as a point of contact for conflicts or disagreements relating to the administration. Contact:
Ombudsman's office: Canton of Geneva
The Bureau de médiation administrative (BMA) is the ombudsman's office for the canton of Geneva. Its aim is to resolve conflicts between Geneva's public administrative bodies and residents.
Ombudsman's office: Canton of Vaud
The Vaud Ombudsman's Office, known as the “Bureau cantonal de médiation administrative” (BCMA), is a central point of contact for complaints against the administration and authorities of the canton of Vaud. It can
Ombudsman's office: Canton of Zug
The Ombudsman's Office of the Canton of Zug is a free mediation service that deals with complaints and conflicts involving administrative authorities. It operates independently, neutrally, and confidentially. Areas of focus
Ombudsman's office: Canton of Zurich
Within the ombudsman's office of the canton of Zurich, the ombudsperson helps with problems involving a municipality, district or cantonal offices or authorities. It also
Ombudsman's office: City of Bern
The Ombudsman's Office provides assistance in conflicts with the City of Bern administration. All individuals, regardless of nationality, age, or place of residence, are supported by the Ombudsman if they
Ombudsman's office: City of Lucerne
Responsible for all individuals involved in conflicts with the Lucerne city administration, the Ombudsman's Office of the City of Lucerne acts as a neutral mediator. Regardless of place of residence,
Ombudsman's office: City of Rapperswil-Jona
Ombudsperson Viviane Sobotich reviews complaints from residents about municipal services within the ombudsman's office of the city of Rapperswil-Jona. In doing so, she is able to clarify
Ombudsman's office: City of St. Gallen
The Ombudsman's Office provides support in the event of conflicts, questions, or concerns relating to the city administration of St. Gallen. It reviews complaints and offers legal advice and information.
Ombudsman's office: City of Winterthur
The Ombuds Office of the City of Winterthur mediates as a neutral intermediary between residents and the city administration of Winterthur. Anyone, including employees of the City of Winterthur, can contact the Ombuds Office.
Ombudsman's office: City of Zurich
Established in 1971, the Zurich Ombudsman's Office is considered the first parliamentary ombudsman's office in Switzerland. If you have any questions, concerns, or complaints regarding the city administration of Zurich
Financial matters
The Swiss Banking Ombudsman
Complaints and questions regarding banking and financial services can be addressed to the Swiss Banking Ombudsman. This is subject to the condition that these services are provided by member institutions of the Swiss Bankers Association or
FINSOM: Financial Services Ombudsman
The Financial Services Ombudsman (FINSOM) is considered the first ombudsman service in the Swiss financial sector in the public sector. The specialized mediation service supports customers and employees with complaints.
Ombud Finance Switzerland (OFS)
The Swiss foundation Ombud Finances Switzerland (OFS) offers dispute resolution and mediation services for affiliated financial advisors, financial service providers, financial institutions, and their clients. It acts as a tax-exempt, non-profit organization.
Transportation & Travel
Public Transport Ombudsman
In the event of disputes with public transport companies, passengers can contact the Public Transport Ombudsman. This body acts as an independent and neutral mediation and arbitration service.
Ombudsman's Office: Swiss Travel Industry
The Swiss Travel Industry Ombudsman mediates in conflicts between travelers and travel agencies and tour operators. The Ombudsman is also the right point of contact for complaints about the Swiss accommodation industry.
Social Mediation
Ombudsman for Children's Rights Switzerland
The Swiss Ombudsman for Children's Rights is a national, independent, low-threshold organization that works to strengthen children's rights. It advises and informs children and young people in Switzerland about
Media & Digitalization
Telecommunications arbitration board: ombudscom
The Federal Office of Communications (OFCOM) has referred civil disputes relating to value-added services or telecommunications services to the Telecommunications Ombudsman (ombudscom).