{"id":5485,"date":"2026-03-10T08:39:32","date_gmt":"2026-03-10T08:39:32","guid":{"rendered":"https:\/\/ombudesk.com\/?page_id=5485"},"modified":"2026-03-10T08:53:56","modified_gmt":"2026-03-10T08:53:56","slug":"datenschutz","status":"publish","type":"page","link":"https:\/\/ombudesk.com\/en\/datenschutz\/","title":{"rendered":"Data protection"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

1. Introduction<\/b><\/h3>\n

The protection of your personal data is of particular importance to us. We therefore process your data exclusively in accordance with the relevant legal provisions (in particular the General Data Protection Regulation (DSGVO)<\/b><\/span> and the Austrian Data Protection Act (DSG)<\/b><\/span>).<\/p>\n

In this privacy policy, we set out the key aspects of data processing in connection with our website ombudesk.com<\/b><\/span>.<\/p>\n

 <\/b><\/h3>\n

2. Entity in charge of Data Protection<\/b><\/h3>\n

The entity responsible for data processing on this website is:<\/p>\n

CIIT GmbH<\/b><\/b><\/p>\n

Haymerlegasse 32<\/p>\n

1160 Vienna<\/p>\n

Austria<\/p>\n

Email: office@ciit-software.com<\/p>\n

Website: https:\/\/ombudesk.com<\/p>\n

 <\/h3>\n

3. Data Protection Officer<\/b><\/h3>\n

If you have any questions regarding data protection, please feel free to contact our Data Protection Officer at any time:<\/p>\n

Katarina Schaffler-Gl\u00f6\u00dfl<\/b><\/b><\/p>\n

Email: katarina.schaffler@ciit-software.com<\/p>\n

 <\/b><\/h3>\n

4. Access data \/ server log files<\/b><\/h3>\n

When you visit our website, information is automatically collected by the web server. This includes:<\/p>\n

    \n
  • \n

    IP address<\/p>\n<\/li>\n

  • \n

    Date and time of the enquiry<\/p>\n<\/li>\n

  • \n

    page \/ file accessed<\/p>\n<\/li>\n

  • \n

    amount of data transferred<\/p>\n<\/li>\n

  • \n

    Browser type and browser version<\/p>\n<\/li>\n

  • \n

    Operating system<\/p>\n<\/li>\n

  • \n

    Referrer URL<\/p>\n<\/li>\n<\/ul>\n

    This data is processed to ensure the website runs smoothly and to improve our services.<\/p>\n

    Legal basis:<\/b><\/b><\/p>\n

    Article 6 (1)(f) of the DSGVO (legitimate interest in the secure operation of the website)<\/p>\n

     <\/b><\/h3>\n

    5. Getting in touch<\/b><\/h3>\n

    If you contact us by email or via a contact form, the details you provide (e.g. name, email address and message) will be stored for the purpose of processing your enquiry.<\/p>\n

    We will not pass on this data without your consent.<\/p>\n

    Legal basis:<\/b><\/b><\/p>\n

    Article 6(1)(b) of the DSGVO (contract or pre-contractual measures)<\/p>\n


    <\/b><\/h3>

    6. Use of our services \/ platform<\/b><\/h3>\n

    When you use our platform or services, personal data may be processed, for example:<\/p>\n

      \n
    • \n

      User account details<\/p>\n<\/li>\n

    • \n

      Communication data<\/p>\n<\/li>\n

    • \n

      Usage data within the platform<\/p>\n<\/li>\n<\/ul>\n

      We process this data to provide and improve our services.<\/p>\n

      Legal basis:<\/b><\/b><\/p>\n

        \n
      • \n

        Article 6(1)(b) of the DSGVO (performance of a contract)<\/p>\n<\/li>\n

      • \n

        Article 6(1)(f) of the DSGVO (legitimate interests)<\/p>\n<\/li>\n<\/ul>\n

         <\/b><\/h3>\n

        7. Cookies<\/b><\/h3>\n

        Our website uses cookies. Cookies are small text files that are stored on your device.<\/p>\n

        Cookies help us to compile usage statistics.<\/p>\n

        You can configure your browser to notify you when cookies are set and to allow them only on a case-by-case basis.<\/p>\n

        Disabling cookies will not affect the functionality of our website.<\/p>


        <\/p>\n

        8. Data sharing<\/b><\/h3>\n

        Personal data will only be disclosed if:<\/p>\n

          \n
        • \n

          if this is necessary for the performance of the contract<\/p>\n<\/li>\n

        • \n

          if we are legally obliged to do so<\/p>\n<\/li>\n

        • \n

          If you have given your clear consent<\/p>\n<\/li>\n<\/ul>\n

          Where necessary, data may also be disclosed to technical service providers (e.g. hosting providers) who act as data processors in accordance with Article 28 of the GDPR<\/b><\/span>.<\/p>


          <\/p>\n

          9. Retention period<\/b><\/h3>\n

          Personal data is only stored for as long as is necessary for the relevant purposes or as required by statutory retention periods.<\/p>\n

           <\/b><\/h3>\n

          10. Your rights<\/b><\/h3>\n

          Under the DSGVO, you have the following rights:<\/p>\n

            \n
          • \n

            Right of access (Art. 15 DSGVO)<\/p>\n<\/li>\n

          • \n

            Right to rectification (Art. 16 DSGVO)<\/p>\n<\/li>\n

          • \n

            Right to erasure (\u2018right to be forgotten\u2019) (Art. 17 DSGVO)<\/p>\n<\/li>\n

          • \n

            Right to restriction of processing (Art 18 DSGVO)<\/p>\n<\/li>\n

          • \n

            Right to data portability (Art. 20 DSGVO)<\/p>\n<\/li>\n

          • \n

            Right to object to processing (Art 21 DSGVO)<\/p>\n<\/li>\n<\/ul>\n

            If you believe that the processing of your data breaches data protection law, you may lodge a complaint with the relevant supervisory authority.<\/p>\n

             <\/b><\/h3>\n

            11. Right to lodge a complaint with the supervisory authority<\/b><\/h3>\n

            In Austria, the competent supervisory authority is:<\/p>\n

            \u00d6sterreichische Datenschutzbeh\u00f6rde<\/b><\/b><\/p>\n

            Barichgasse 40\u201342<\/p>\n

            1030 Wien<\/p>\n

            Austria<\/p>\n

            Website: https:\/\/www.dsb.gv.at<\/p>\n

             <\/b><\/h3>\n

            12. Data security<\/b><\/h3>\n

            We use technical and organisational security measures to protect your personal data against loss, tampering or unauthorised access.<\/p>\n

             <\/b><\/h3>\n

            13. Changes to this privacy policy<\/b><\/h3>\n

            We reserve the right to amend this privacy policy as necessary to ensure that it always complies with current legal requirements or reflects changes to our services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t
            \n\t\t\t\t\t\t\t
            \n\t\t\t
            <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
            \n\t\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t

            CIIT GmbH<\/strong><\/p>

            Haymerlegasse 32<\/p>

            1160 Vienna<\/p>

            Austria<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t

            Phone: +43 1 3750 204<\/p>

            Email: office@ciit-software.com<\/p>

            Website: casetool.eu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t

            UID: ATU67544268<\/p>

            FN: 384029z<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            Datenschutzerkl\u00e4rung 1. Einleitung Der Schutz Ihrer personenbezogenen Daten ist uns ein besonderes Anliegen. Wir verarbeiten Ihre Daten daher ausschlie\u00dflich auf Grundlage der gesetzlichen Bestimmungen (insbesondere der Datenschutz-Grundverordnung (DSGVO) und des \u00f6sterreichischen Datenschutzgesetzes (DSG)). In dieser Datenschutzerkl\u00e4rung informieren wir Sie \u00fcber die wichtigsten Aspekte der Datenverarbeitung im Rahmen unserer Website ombudesk.com.   2. Verantwortlicher Verantwortlich f\u00fcr […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5485","page","type-page","status-publish","hentry"],"yoast_head":"\nDatenschutz - OmbuDesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/en\/datenschutz\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Datenschutz - OmbuDesk\" \/>\n<meta property=\"og:description\" content=\"Datenschutzerkl\u00e4rung 1. Einleitung Der Schutz Ihrer personenbezogenen Daten ist uns ein besonderes Anliegen. Wir verarbeiten Ihre Daten daher ausschlie\u00dflich auf Grundlage der gesetzlichen Bestimmungen (insbesondere der Datenschutz-Grundverordnung (DSGVO) und des \u00f6sterreichischen Datenschutzgesetzes (DSG)). In dieser Datenschutzerkl\u00e4rung informieren wir Sie \u00fcber die wichtigsten Aspekte der Datenverarbeitung im Rahmen unserer Website ombudesk.com.   2. Verantwortlicher Verantwortlich f\u00fcr […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ombudesk.com\/en\/datenschutz\/\" \/>\n<meta property=\"og:site_name\" content=\"OmbuDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-10T08:53:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CIIT_at\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/datenschutz\\\/\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/datenschutz\\\/\",\"name\":\"Datenschutz - OmbuDesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#website\"},\"datePublished\":\"2026-03-10T08:39:32+00:00\",\"dateModified\":\"2026-03-10T08:53:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/datenschutz\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ombudesk.com\\\/datenschutz\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/datenschutz\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ombudesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Datenschutz\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#website\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/\",\"name\":\"Fallbearbeitungssoftware\",\"description\":\"Die Software f\u00fcr Schlichtungs- und Ombudsstellen\",\"publisher\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ombudesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#organization\",\"name\":\"CIIT GmbH\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/casetool.eu\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/cropped-CIIT_Logo_Software-Develoment.png\",\"contentUrl\":\"https:\\\/\\\/casetool.eu\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/cropped-CIIT_Logo_Software-Develoment.png\",\"width\":512,\"height\":512,\"caption\":\"CIIT GmbH\"},\"image\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CIITIndividualsoftware?locale=de_DE\",\"https:\\\/\\\/x.com\\\/CIIT_at\",\"https:\\\/\\\/linkedin.com\\\/showcase\\\/ciit-software\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Datenschutz - OmbuDesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ombudesk.com\/en\/datenschutz\/","og_locale":"en_GB","og_type":"article","og_title":"Datenschutz - OmbuDesk","og_description":"Datenschutzerkl\u00e4rung 1. Einleitung Der Schutz Ihrer personenbezogenen Daten ist uns ein besonderes Anliegen. Wir verarbeiten Ihre Daten daher ausschlie\u00dflich auf Grundlage der gesetzlichen Bestimmungen (insbesondere der Datenschutz-Grundverordnung (DSGVO) und des \u00f6sterreichischen Datenschutzgesetzes (DSG)). In dieser Datenschutzerkl\u00e4rung informieren wir Sie \u00fcber die wichtigsten Aspekte der Datenverarbeitung im Rahmen unserer Website ombudesk.com.   2. Verantwortlicher Verantwortlich f\u00fcr […]","og_url":"https:\/\/ombudesk.com\/en\/datenschutz\/","og_site_name":"OmbuDesk","article_publisher":"https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE","article_modified_time":"2026-03-10T08:53:56+00:00","twitter_card":"summary_large_image","twitter_site":"@CIIT_at","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ombudesk.com\/datenschutz\/","url":"https:\/\/ombudesk.com\/datenschutz\/","name":"Datenschutz - OmbuDesk","isPartOf":{"@id":"https:\/\/ombudesk.com\/#website"},"datePublished":"2026-03-10T08:39:32+00:00","dateModified":"2026-03-10T08:53:56+00:00","breadcrumb":{"@id":"https:\/\/ombudesk.com\/datenschutz\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ombudesk.com\/datenschutz\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ombudesk.com\/datenschutz\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ombudesk.com\/"},{"@type":"ListItem","position":2,"name":"Datenschutz"}]},{"@type":"WebSite","@id":"https:\/\/ombudesk.com\/#website","url":"https:\/\/ombudesk.com\/","name":"Fallbearbeitungssoftware","description":"Die Software f\u00fcr Schlichtungs- und Ombudsstellen","publisher":{"@id":"https:\/\/ombudesk.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ombudesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/ombudesk.com\/#organization","name":"CIIT GmbH","url":"https:\/\/ombudesk.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/ombudesk.com\/#\/schema\/logo\/image\/","url":"https:\/\/casetool.eu\/wp-content\/uploads\/sites\/4\/2024\/11\/cropped-CIIT_Logo_Software-Develoment.png","contentUrl":"https:\/\/casetool.eu\/wp-content\/uploads\/sites\/4\/2024\/11\/cropped-CIIT_Logo_Software-Develoment.png","width":512,"height":512,"caption":"CIIT GmbH"},"image":{"@id":"https:\/\/ombudesk.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE","https:\/\/x.com\/CIIT_at","https:\/\/linkedin.com\/showcase\/ciit-software\/"]}]}},"_links":{"self":[{"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/pages\/5485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/comments?post=5485"}],"version-history":[{"count":10,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/pages\/5485\/revisions"}],"predecessor-version":[{"id":5497,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/pages\/5485\/revisions\/5497"}],"wp:attachment":[{"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/media?parent=5485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}