{"id":2384,"date":"2025-06-25T07:47:10","date_gmt":"2025-06-25T07:47:10","guid":{"rendered":"https:\/\/ombudesk.com\/?p=2384"},"modified":"2026-07-13T14:40:37","modified_gmt":"2026-07-13T14:40:37","slug":"agentur-fuer-passagier-und-fahrgastrechte","status":"publish","type":"post","link":"https:\/\/ombudesk.com\/en\/2025\/06\/25\/agentur-fuer-passagier-und-fahrgastrechte\/","title":{"rendered":"Agency for Passenger Rights"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2384\" class=\"elementor elementor-2384\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d576e94 e-flex e-con-boxed e-con e-parent\" data-id=\"d576e94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c718a5 e-con-full e-flex e-con e-child\" data-id=\"6c718a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36b2e27 elementor-widget elementor-widget-image\" data-id=\"36b2e27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-300x169.jpg\" class=\"attachment-medium size-medium wp-image-294\" alt=\"apf-Logo\" srcset=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-300x169.jpg 300w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-1024x576.jpg 1024w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-768x432.jpg 768w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-1536x864.jpg 1536w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-2048x1152.jpg 2048w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-18x10.jpg 18w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-893ee86 e-con-full e-flex e-con e-child\" data-id=\"893ee86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cf509 elementor-widget elementor-widget-image\" data-id=\"35cf509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/06\/fertighaus.svg\" class=\"attachment-medium size-medium wp-image-2013\" alt=\"Logo Staatlich anerkannte Verbraucherschlichtungsstelle\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93c9c3a e-flex e-con-boxed e-con e-parent\" data-id=\"93c9c3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2139fe elementor-widget elementor-widget-text-editor\" data-id=\"c2139fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <a href=\"https:\/\/www.apf.gv.at\/\">Agency for Passenger Rights<\/a> (apf) handles issues relating to rail, bus, ship, and air travel. If you have been affected by cancellations or delays, or if your luggage has been lost or damaged, APF will mediate if no agreement can be reached between the company and the consumer.<\/p><p>The apf is a state-approved consumer arbitration board based at the <a href=\"https:\/\/www.schienencontrol.gv.at\/de\/\">SchienenControl<\/a>.\u00a0<\/p><p><span style=\"text-decoration: underline;\"><strong>Contact Forms<\/strong><\/span>:<\/p><p><a href=\"https:\/\/www.apf.gv.at\/beschwerde-bahn-apf\">Arbitration request Bahn<\/a><\/p><p><a href=\"https:\/\/www.apf.gv.at\/beschwerde-bus\">Arbitration request Bus<\/a><\/p><p><a href=\"https:\/\/www.apf.gv.at\/beschwerde-schiff\">Arbitration request Ship<\/a><\/p><p><a href=\"https:\/\/www.apf.gv.at\/beschwerde-flug\">Arbitration request Flight<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4edebd0 e-flex e-con-boxed e-con e-parent\" data-id=\"4edebd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5420292 elementor-widget elementor-widget-spacer\" data-id=\"5420292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d18c20 elementor-widget elementor-widget-heading\" data-id=\"0d18c20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More Dispute and Ombudsman Offices<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2044992 elementor-grid-2 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"2044992\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;2&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2687 post type-post status-publish format-standard hentry category-gesundheit category-oesterreich tag-aerzte tag-ombudesk tag-ombudsman tag-ombudsmann tag-ombudsstelle tag-oesterreich tag-patienten tag-schlichtungsstelle tag-wien\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ombudesk.com\/en\/2025\/06\/27\/ombudsstelle-fuer-patientinnen\/\" >\n\t\t\t\tOmbudsman service for patients in Vienna\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Der Patient:innenombudsmann der Kammer f\u00fcr \u00c4rztinnen und \u00c4rzte in Wien bietet eine Anlaufstelle bei Konflikten mit Wiener Gesundheitseinrichtungen, Spit\u00e4lern und<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ombudesk.com\/en\/2025\/06\/27\/ombudsstelle-fuer-patientinnen\/\" aria-label=\"Read more about Ombudsstelle f\u00fcr Wiener Patient:innen\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2011 post type-post status-publish format-standard hentry category-bauen-wohnen category-oesterreich category-staatlich-anerkannt tag-bau tag-fertighaus tag-ombudesk tag-ombudsman tag-ombudsmann tag-ombudsstelle tag-oesterreich tag-schlichtungsstelle\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ombudesk.com\/en\/2025\/06\/20\/ombudsstelle-fertighaus\/\" >\n\t\t\t\tOmbudsman Fertighaus\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Die Ombudsstelle Fertighaus vermittelt zwischen Bauherr:in und Bauunternehmen. Als unabh\u00e4ngige Anlaufstelle unterst\u00fctzt sie bei Erstberatung, Vermittlung und Schlichtung von Konflikten<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ombudesk.com\/en\/2025\/06\/20\/ombudsstelle-fertighaus\/\" aria-label=\"Read more about Ombudsstelle Fertighaus\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Die Agentur f\u00fcr Passagier- und Fahrgastrechte (apf) k\u00fcmmert sich um Anliegen in den Bereichen Bahn, Bus, Schiff und Flug. Sind Sie von Annullierungen oder Versp\u00e4tungen betroffen, ging Ihr Gep\u00e4ck verloren oder wurde es besch\u00e4digt &#8211; die APF vermittelt, wenn es zu keiner Einigung zwischen Unternehmen und Konsument:in kommen konnte. Die apf ist eine staatlich anerkannte [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[27,20,22],"tags":[98,96,94,32,36,35,34,81,46,97,29],"class_list":["post-2384","post","type-post","status-publish","format-standard","hentry","category-oesterreich","category-reisen","category-staatlich-anerkannt","tag-apf","tag-bus","tag-flug","tag-ombudesk","tag-ombudsman","tag-ombudsmann","tag-ombudsstelle","tag-oesterreich","tag-reise","tag-schiff","tag-schlichtungsstelle"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agentur f\u00fcr Passagier- und Fahrgastrechte - OmbuDesk<\/title>\n<meta name=\"description\" content=\"Die apf (Agentur f\u00fcr Passagier- und Fahrgastrechte) schlichtet bei Beschwerden im Bereich Bus-, Bahn-, Schiffs- und Flugverkehr.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/en\/2025\/06\/25\/agentur-fuer-passagier-und-fahrgastrechte\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentur f\u00fcr Passagier- und Fahrgastrechte - 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