{"id":2384,"date":"2025-06-25T07:47:10","date_gmt":"2025-06-25T07:47:10","guid":{"rendered":"https:\/\/ombudesk.com\/?p=2384"},"modified":"2026-01-08T12:29:51","modified_gmt":"2026-01-08T12:29:51","slug":"agentur-fuer-passagier-und-fahrgastrechte","status":"publish","type":"post","link":"https:\/\/ombudesk.com\/en\/2025\/06\/25\/agentur-fuer-passagier-und-fahrgastrechte\/","title":{"rendered":"Agency for Passenger Rights"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2384\" class=\"elementor elementor-2384\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d576e94 e-flex e-con-boxed e-con e-parent\" data-id=\"d576e94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c718a5 e-con-full e-flex e-con e-child\" data-id=\"6c718a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36b2e27 elementor-widget elementor-widget-image\" data-id=\"36b2e27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-300x169.jpg\" class=\"attachment-medium size-medium wp-image-294\" alt=\"apf-Logo\" srcset=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-300x169.jpg 300w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-1024x576.jpg 1024w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-768x432.jpg 768w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-1536x864.jpg 1536w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-2048x1152.jpg 2048w, https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Thumbnail-10-1-18x10.jpg 18w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-893ee86 e-con-full e-flex e-con e-child\" data-id=\"893ee86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35cf509 elementor-widget elementor-widget-image\" data-id=\"35cf509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/06\/fertighaus.svg\" class=\"attachment-medium size-medium wp-image-2013\" alt=\"Logo Staatlich anerkannte Verbraucherschlichtungsstelle\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93c9c3a e-flex e-con-boxed e-con e-parent\" data-id=\"93c9c3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2139fe elementor-widget elementor-widget-text-editor\" data-id=\"c2139fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <a href=\"https:\/\/www.apf.gv.at\/\">Agency for Passenger Rights<\/a> (apf) handles issues relating to rail, bus, ship, and air travel. If you have been affected by cancellations or delays, or if your luggage has been lost or damaged, APF will mediate if no agreement can be reached between the company and the consumer.<\/p><p>The apf is a state-approved consumer arbitration board based at the <a href=\"https:\/\/www.schienencontrol.gv.at\/de\/\">SchienenControl<\/a>.\u00a0<\/p><p><span style=\"text-decoration: underline;\"><strong>Contact Forms<\/strong><\/span>:<\/p><table width=\"100%\" cellspacing=\"0\" cellpadding=\"4\"><tbody><tr valign=\"top\"><td width=\"25%\"><p><a href=\"https:\/\/www.apf.gv.at\/beschwerde-bahn-apf\">Arbitration request Bahn<\/a><\/p><\/td><td width=\"25%\"><p><a href=\"https:\/\/www.apf.gv.at\/beschwerde-bus\">Arbitration request Bus<\/a><\/p><\/td><td width=\"25%\"><p><a href=\"https:\/\/www.apf.gv.at\/beschwerde-schiff\">Arbitration request Ship<\/a><\/p><\/td><td width=\"25%\"><p><a href=\"https:\/\/www.apf.gv.at\/beschwerde-flug\">Arbitration request Flight<\/a><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Die Agentur f\u00fcr Passagier- und Fahrgastrechte (apf) k\u00fcmmert sich um Anliegen in den Bereichen Bahn, Bus, Schiff und Flug. Sind Sie von Annullierungen oder Versp\u00e4tungen betroffen, ging Ihr Gep\u00e4ck verloren oder wurde es besch\u00e4digt &#8211; die APF vermittelt, wenn es zu keiner Einigung zwischen Unternehmen und Konsument:in kommen konnte. Die apf ist eine staatlich anerkannte [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[27,20,22,1],"tags":[98,96,94,32,36,35,34,81,46,97,29],"class_list":["post-2384","post","type-post","status-publish","format-standard","hentry","category-oesterreich","category-reisen","category-staatlich-anerkannt","category-uncategorized","tag-apf","tag-bus","tag-flug","tag-ombudesk","tag-ombudsman","tag-ombudsmann","tag-ombudsstelle","tag-oesterreich","tag-reise","tag-schiff","tag-schlichtungsstelle"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agentur f\u00fcr Passagier- und Fahrgastrechte - OmbuDesk<\/title>\n<meta name=\"description\" content=\"Die apf (Agentur f\u00fcr Passagier- und Fahrgastrechte) schlichtet bei Beschwerden im Bereich Bus-, Bahn-, Schiffs- und Flugverkehr.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/en\/2025\/06\/25\/agentur-fuer-passagier-und-fahrgastrechte\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentur f\u00fcr Passagier- und Fahrgastrechte - 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