{"id":4411,"date":"2025-09-04T14:37:30","date_gmt":"2025-09-04T14:37:30","guid":{"rendered":"https:\/\/ombudesk.com\/?p=4411"},"modified":"2026-07-13T14:36:00","modified_gmt":"2026-07-13T14:36:00","slug":"finsom-financial-services-ombudsman","status":"publish","type":"post","link":"https:\/\/ombudesk.com\/en\/2025\/09\/04\/finsom-financial-services-ombudsman\/","title":{"rendered":"FINSOM: Financial Services Ombudsman"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4411\" class=\"elementor elementor-4411\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca04aea e-flex e-con-boxed e-con e-parent\" data-id=\"ca04aea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f03021 elementor-widget elementor-widget-image\" data-id=\"9f03021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/09\/FINSOM.svg\" class=\"attachment-medium size-medium wp-image-4421\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e382a37 elementor-widget elementor-widget-text-editor\" data-id=\"e382a37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/finsom.ch\/de\/\">Financial Services Ombudsman<\/a> (kurz: FINSOM) gilt als die erste Ombudsstelle des Schweizer Finanzsektors im \u00f6ffentlichen Dienst. Die spezialisierte Mediationsstelle unterst\u00fctzt Kund:innen und Mitarbeitenden bei Beschwerden im Zusammenhang mit Leistungen von FINSOM angeschlossenen Unternehmen. Dabei agiert sie unabh\u00e4ngig, neutral und steuerbefreit.<\/p><p>FINSOM informiert zum Thema Umgang mit Beschwerden bzw. L\u00f6sung von Konflikten innerhalb des Schweizer Finanzsektors, pr\u00fcft Beschwerden vorl\u00e4ufig und organisiert und bearbeitet Mediationsverfahren. J\u00e4hrlich erscheint ein T\u00e4tigkeitsbericht der FINSOM auf ihrer Website.<\/p><p><span style=\"text-decoration: underline;\"><strong>Contact<\/strong><\/span>:<\/p><p><a href=\"https:\/\/finsom.ch\/startseite\/zugang-vermittlung\/\">Hier k\u00f6nnen Sie einen Schlichtungsantrag stellen.<\/a>\u00a0<\/p><p><a href=\"https:\/\/finsom.ch\/startseite\/kontakt\/\">Hier k\u00f6nnen Sie eine allgemeine Anfrage stellen.<\/a>\u00a0<\/p><p><span style=\"text-decoration: underline;\"><strong>Email<\/strong><\/span>: info@finsom.ch<\/p><p><span style=\"text-decoration: underline;\"><strong>Telephone<\/strong><\/span>: +41 27 552 04 24<\/p><p><span style=\"text-decoration: underline;\"><strong>Address<\/strong><\/span>:<\/p><p>FINSOM<br \/>Avenue de la Gare 66<br \/>1920 Martigny<br \/>Schweiz<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53c240e e-flex e-con-boxed e-con e-parent\" data-id=\"53c240e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5603c elementor-widget elementor-widget-spacer\" data-id=\"7e5603c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22059c1 elementor-widget elementor-widget-heading\" data-id=\"22059c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More Dispute and Ombudsman Offices<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21e3350 elementor-grid-2 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"21e3350\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;2&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4432 post type-post status-publish format-standard hentry category-reisen category-schweiz tag-ombudesk tag-ombudsman tag-ombudsmann tag-ombudsstelle tag-reise tag-schlichtungsstelle tag-schweiz\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ombudesk.com\/en\/2025\/09\/04\/ombudsstelle-schweizer-reisebranche\/\" >\n\t\t\t\tOmbudsman's Office: Swiss Travel Industry\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The Swiss Travel Industry Ombudsman mediates in conflicts between travelers and travel agencies and tour operators. The Ombudsman also handles complaints.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ombudesk.com\/en\/2025\/09\/04\/ombudsstelle-schweizer-reisebranche\/\" aria-label=\"Read more about Ombudsstelle: Schweizer Reisebranche\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4483 post type-post status-publish format-standard hentry category-medien-digitalisierung category-schweiz tag-ombudesk tag-ombudscom tag-ombudsman tag-ombudsmann tag-ombudsstelle tag-schlichtungsstelle tag-schweiz tag-telekommunikation\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ombudesk.com\/en\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/\" >\n\t\t\t\tTelecommunications arbitration board: ombudscom\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The Federal Office of Communications (OFCOM) has entrusted the task of settling civil law disputes based on value-added services or telecommunications services to the<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ombudesk.com\/en\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/\" aria-label=\"Read more about Schlichtungsstelle Telekommunikation: ombudscom\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Financial Services Ombudsman (kurz: FINSOM) gilt als die erste Ombudsstelle des Schweizer Finanzsektors im \u00f6ffentlichen Dienst. Die spezialisierte Mediationsstelle unterst\u00fctzt Kund:innen und Mitarbeitenden bei Beschwerden im Zusammenhang mit Leistungen von FINSOM angeschlossenen Unternehmen. Dabei agiert sie unabh\u00e4ngig, neutral und steuerbefreit. FINSOM informiert zum Thema Umgang mit Beschwerden bzw. L\u00f6sung von Konflikten innerhalb des Schweizer Finanzsektors, [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[15,28],"tags":[64,71,32,36,35,34,29,52],"class_list":["post-4411","post","type-post","status-publish","format-standard","hentry","category-banken","category-schweiz","tag-finanzen","tag-finsom","tag-ombudesk","tag-ombudsman","tag-ombudsmann","tag-ombudsstelle","tag-schlichtungsstelle","tag-schweiz"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FINSOM: Financial Services Ombudsman - OmbuDesk<\/title>\n<meta name=\"description\" content=\"Financial Services Ombudsman (kurz: FINSOM) gilt als die erste Ombudsstelle des Schweizer Finanzsektors im \u00f6ffentlichen Dienst.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/en\/2025\/09\/04\/finsom-financial-services-ombudsman\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FINSOM: Financial Services Ombudsman - 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