{"id":4469,"date":"2025-09-05T10:40:54","date_gmt":"2025-09-05T10:40:54","guid":{"rendered":"https:\/\/ombudesk.com\/?p=4469"},"modified":"2026-07-13T14:34:50","modified_gmt":"2026-07-13T14:34:50","slug":"ombudsstelle-oeffentlicher-verkehr","status":"publish","type":"post","link":"https:\/\/ombudesk.com\/en\/2025\/09\/05\/ombudsstelle-oeffentlicher-verkehr\/","title":{"rendered":"Public Transport Ombudsman"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4469\" class=\"elementor elementor-4469\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d69fc e-flex e-con-boxed e-con e-parent\" data-id=\"b4d69fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e42d98d elementor-widget elementor-widget-text-editor\" data-id=\"e42d98d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bei Konflikten mit Transportunternehmen im \u00f6ffentlichen Verkehr k\u00f6nnen sich Reisende an die <a href=\"https:\/\/www.voev.ch\/de\/Service\/Ombudsstelle-oV\">Public Transport Ombudsman<\/a> wenden. Diese agiert als unabh\u00e4ngige und neutrale Vermittlungs- und Schlichtungsstelle. Der <a href=\"https:\/\/www.voev.ch\/de\/Willkommen\">Verband \u00f6ffentlicher Verkehr<\/a> (V\u00f6V) mit seinen angeh\u00f6renden Transportunternehmen gilt als Tr\u00e4ger. Trotzdem untersteht die Ombudsstelle keinen Weisungen der Transportunternehmen.<\/p><p>Anliegen relevant f\u00fcr die Ombudsstelle \u00f6ffentlicher Verkehr sind Vorkommnisse im Zusammenhang mit konkreten Personenbef\u00f6rderungsvertr\u00e4gen, wie z.B.:<\/p><ul><li>Ticketkontrollen<\/li><li>Ausgestellte Zuschl\u00e4ge<\/li><li>G\u00fcltigkeit von Abonnements<\/li><\/ul><p>Nicht behandelt werden:<\/p><ul><li>Begehren, die den Fahrplan betreffen<\/li><li>Verkehrspolitische Themen<\/li><li>Anliegen allgemeiner Art<\/li><li>Abstrakte Beschwerden<\/li><li>Anfragen zu tarifarischen Bestimmungen<\/li><li>F\u00e4lle, bei denen bereits ein Verfahren vor einem Gericht oder einer Beh\u00f6rde l\u00e4uft<\/li><\/ul><p>\u00a0<\/p><p><span style=\"text-decoration: underline;\"><strong>Contact<\/strong><\/span>:<\/p><p><a href=\"https:\/\/www.voev.ch\/de\/Service\/Ombudsstelle-oV\/Kontakt\">Hier k\u00f6nnen Sie einen Schlichtungsantrag stellen.<\/a><\/p><p><span style=\"text-decoration: underline;\"><strong>Deutschschweiz<\/strong><\/span><br \/>Public Transport Ombudsman<br \/>D\u00e4hlh\u00f6lzliweg 12<br \/>3005 Bern<\/p><p><a href=\"mailto:info@ombudsstelle.ch\">info@ombudsstelle.ch<\/a><\/p><p><span style=\"text-decoration: underline;\"><strong>Romandie<\/strong><\/span><br \/>Service de m\u00e9diation des transports publics pour la Suisse romande<br \/>Jacques Nicod<br \/>D\u00e4hlh\u00f6lzliweg 12<br \/>3005 Berne<\/p><p><a href=\"mailto:info@servicedemediation.ch\">info@servicedemediation.ch<\/a><\/p><p><span style=\"text-decoration: underline;\"><strong>Tessin<\/strong><\/span><br \/>Ombudsman dei trasporti pubblici<br \/>D\u00e4hlh\u00f6lzliweg 12<br \/>3005 Bern<\/p><p><a href=\"mailto:info@ombudsstelle.ch\">info@ombudsstelle.ch<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9474dea e-flex e-con-boxed e-con e-parent\" data-id=\"9474dea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b80c0b elementor-widget elementor-widget-spacer\" data-id=\"6b80c0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4495df elementor-widget elementor-widget-heading\" data-id=\"d4495df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More Dispute and Ombudsman Offices<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d95066 elementor-grid-2 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"9d95066\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;2&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4457 post type-post status-publish format-standard hentry category-schweiz category-soziales tag-kinderrechte tag-ombudesk tag-ombudsman tag-ombudsmann tag-ombudsstelle tag-schlichtungsstelle tag-schweiz\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ombudesk.com\/en\/2025\/09\/05\/ombudsstelle-fuer-kinderrechte\/\" >\n\t\t\t\tOmbudsman for Children's Rights Switzerland\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The Ombudsman's Office for Children's Rights Switzerland is a national, independent, low-threshold organisation that serves to strengthen children's rights. It advises and informs children<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ombudesk.com\/en\/2025\/09\/05\/ombudsstelle-fuer-kinderrechte\/\" aria-label=\"Read more about Ombudsstelle f\u00fcr Kinderrechte Schweiz\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4636 post type-post status-publish format-standard hentry category-schweiz category-staatlich-anerkannt tag-bern tag-ombudesk tag-ombudsman tag-ombudsmann tag-ombudsstelle tag-schlichtungsstelle tag-schweiz\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ombudesk.com\/en\/2025\/09\/08\/ombudsstelle-stadt-bern\/\" >\n\t\t\t\tOmbudsman's office: City of Bern\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Bei Konflikten mit der Stadtverwaltung Bern hilft die Ombudsstelle. Alle Menschen, unabh\u00e4ngig von Nationalit\u00e4t, Alter oder Wohnsitz, werden von der<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ombudesk.com\/en\/2025\/09\/08\/ombudsstelle-stadt-bern\/\" aria-label=\"Read more about Ombudsstelle: Stadt Bern\" tabindex=\"-1\" >\n\t\t\tRead More\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Bei Konflikten mit Transportunternehmen im \u00f6ffentlichen Verkehr k\u00f6nnen sich Reisende an die Ombudsstelle \u00f6ffentlicher Verkehr wenden. Diese agiert als unabh\u00e4ngige und neutrale Vermittlungs- und Schlichtungsstelle. Der Verband \u00f6ffentlicher Verkehr (V\u00f6V) mit seinen angeh\u00f6renden Transportunternehmen gilt als Tr\u00e4ger. Trotzdem untersteht die Ombudsstelle keinen Weisungen der Transportunternehmen. Anliegen relevant f\u00fcr die Ombudsstelle \u00f6ffentlicher Verkehr sind Vorkommnisse im [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[20,28],"tags":[32,36,35,34,29,52,69],"class_list":["post-4469","post","type-post","status-publish","format-standard","hentry","category-reisen","category-schweiz","tag-ombudesk","tag-ombudsman","tag-ombudsmann","tag-ombudsstelle","tag-schlichtungsstelle","tag-schweiz","tag-verkehr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ombudsstelle \u00f6ffentlicher Verkehr - OmbuDesk<\/title>\n<meta name=\"description\" content=\"Bei Konflikten mit Transportunternehmen im \u00f6ffentlichen Verkehr k\u00f6nnen sich Reisende an die Ombudsstelle \u00f6ffentlicher Verkehr wenden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/en\/2025\/09\/05\/ombudsstelle-oeffentlicher-verkehr\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ombudsstelle \u00f6ffentlicher Verkehr - OmbuDesk\" \/>\n<meta property=\"og:description\" content=\"Bei Konflikten mit Transportunternehmen im \u00f6ffentlichen Verkehr k\u00f6nnen sich Reisende an die Ombudsstelle \u00f6ffentlicher Verkehr wenden.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ombudesk.com\/en\/2025\/09\/05\/ombudsstelle-oeffentlicher-verkehr\/\" \/>\n<meta property=\"og:site_name\" content=\"OmbuDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-05T10:40:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-13T14:34:50+00:00\" \/>\n<meta name=\"author\" content=\"mona\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CIIT_at\" \/>\n<meta name=\"twitter:site\" content=\"@CIIT_at\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mona\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"Report\"],\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/ombudsstelle-oeffentlicher-verkehr\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/ombudsstelle-oeffentlicher-verkehr\\\/\"},\"author\":{\"name\":\"mona\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/person\\\/255214a5fa3071c6a7a80847fdded370\"},\"headline\":\"Ombudsstelle \u00f6ffentlicher Verkehr\",\"datePublished\":\"2025-09-05T10:40:54+00:00\",\"dateModified\":\"2026-07-13T14:34:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/ombudsstelle-oeffentlicher-verkehr\\\/\"},\"wordCount\":166,\"publisher\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#organization\"},\"keywords\":[\"ombudesk\",\"ombudsman\",\"ombudsmann\",\"ombudsstelle\",\"schlichtungsstelle\",\"schweiz\",\"Verkehr\"],\"articleSection\":[\"Reisen\",\"Schweiz\"],\"inLanguage\":\"en-GB\"},{\"@type\":[\"WebPage\",\"ItemPage\"],\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/ombudsstelle-oeffentlicher-verkehr\\\/\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/ombudsstelle-oeffentlicher-verkehr\\\/\",\"name\":\"Ombudsstelle \u00f6ffentlicher Verkehr - 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