{"id":4483,"date":"2025-09-05T10:58:30","date_gmt":"2025-09-05T10:58:30","guid":{"rendered":"https:\/\/ombudesk.com\/?p=4483"},"modified":"2025-11-26T09:36:30","modified_gmt":"2025-11-26T09:36:30","slug":"schlichtungsstelle-telekommunikation-ombudscom","status":"publish","type":"post","link":"https:\/\/ombudesk.com\/en\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/","title":{"rendered":"Telecommunications arbitration board: ombudscom"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4483\" class=\"elementor elementor-4483\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d54558 e-flex e-con-boxed e-con e-parent\" data-id=\"0d54558\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb8ead8 elementor-widget elementor-widget-spacer\" data-id=\"bb8ead8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c734ef elementor-widget elementor-widget-text-editor\" data-id=\"4c734ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The <a href=\"https:\/\/www.bakom.admin.ch\/de\">Bundesamt f\u00fcr Kommunikation<\/a> (BAKOM) hat den Auftrag zur Schlichtung von zivilrechtlichen Streitigkeiten, basierend auf Mehrwertdiensten oder Fernmeldediensten an die <a href=\"https:\/\/ombudscom.ch\/\">Schlichtungsstelle Telekommunikation<\/a> (kurz: ombudscom) gestellt. Um an einem Vermittlungsverfahren teilzunehmen, m\u00fcssen die Dienstleistungen der Kund:innen von einem Fernmeldedienstanbieter in Rechnung gestellt worden sein.\u00a0<\/p><p>M\u00f6gliche relevante Anliegen f\u00fcr die ombudscom sind u.a.:<\/p><ul><li>Strittige Telefonrechnungen &#8211; etwa zu hohe Roaminggeb\u00fchren<\/li><li>Unverlangte Telefonvertr\u00e4ge &#8211; etwa Abonnements\u00e4nderungen<\/li><li>Nicht bestellte Mehrwertdienste &#8211; etwa kostenpflichtige Nummern 090x, SMS<\/li><li>Unberechtigte Sperrungen von Telefonanschl\u00fcssen<\/li><li>Allf\u00e4llige Datenschutzverletzungen<\/li><li>Unbefriedigender Kundenservice<\/li><\/ul><p>\u00a0<\/p><p><span style=\"text-decoration: underline;\"><strong>Contact<\/strong><\/span>:<\/p><table width=\"100%\" cellspacing=\"0\" cellpadding=\"4\"><tbody><tr><td valign=\"top\" width=\"100%\"><p><strong>Address<\/strong>: Spitalgasse 14, CH-3011 Bern<\/p><\/td><\/tr><tr><td valign=\"top\" width=\"100%\"><p><strong>Telephone<\/strong>: +41 31 310 11 77<\/p><\/td><\/tr><tr><td valign=\"top\" width=\"100%\"><p><a href=\"https:\/\/forms.ombudscom.ch\/sb\">Here<\/a> online Schlichtungsbegehren einreichen.<\/p><\/td><\/tr><tr><td valign=\"top\" width=\"100%\"><p><a href=\"https:\/\/forms.ombudscom.ch\/aa\">Here<\/a> eine allgemeine Anfrage stellen.<\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Das Bundesamt f\u00fcr Kommunikation (BAKOM) hat den Auftrag zur Schlichtung von zivilrechtlichen Streitigkeiten, basierend auf Mehrwertdiensten oder Fernmeldediensten an die Schlichtungsstelle Telekommunikation (kurz: ombudscom) gestellt. Um an einem Vermittlungsverfahren teilzunehmen, m\u00fcssen die Dienstleistungen der Kund:innen von einem Fernmeldedienstanbieter in Rechnung gestellt worden sein.\u00a0 M\u00f6gliche relevante Anliegen f\u00fcr die ombudscom sind u.a.: Strittige Telefonrechnungen &#8211; etwa [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[19,28],"tags":[32,68,36,35,34,29,52,67],"class_list":["post-4483","post","type-post","status-publish","format-standard","hentry","category-medien-digitalisierung","category-schweiz","tag-ombudesk","tag-ombudscom","tag-ombudsman","tag-ombudsmann","tag-ombudsstelle","tag-schlichtungsstelle","tag-schweiz","tag-telekommunikation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Schlichtungsstelle Telekommunikation: ombudscom - OmbuDesk<\/title>\n<meta name=\"description\" content=\"Die BAKOM hat den Auftrag zur Schlichtung von Mehrwertdienst- oder Fernmeldedienst-Konflikten an die ombudscom gestellt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/en\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schlichtungsstelle Telekommunikation: ombudscom - OmbuDesk\" \/>\n<meta property=\"og:description\" content=\"Die BAKOM hat den Auftrag zur Schlichtung von Mehrwertdienst- oder Fernmeldedienst-Konflikten an die ombudscom gestellt.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ombudesk.com\/en\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/\" \/>\n<meta property=\"og:site_name\" content=\"OmbuDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-05T10:58:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-26T09:36:30+00:00\" \/>\n<meta name=\"author\" content=\"mona\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CIIT_at\" \/>\n<meta name=\"twitter:site\" content=\"@CIIT_at\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mona\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/schlichtungsstelle-telekommunikation-ombudscom\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/schlichtungsstelle-telekommunikation-ombudscom\\\/\"},\"author\":{\"name\":\"mona\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/person\\\/255214a5fa3071c6a7a80847fdded370\"},\"headline\":\"Schlichtungsstelle Telekommunikation: ombudscom\",\"datePublished\":\"2025-09-05T10:58:30+00:00\",\"dateModified\":\"2025-11-26T09:36:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/schlichtungsstelle-telekommunikation-ombudscom\\\/\"},\"wordCount\":109,\"publisher\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#organization\"},\"keywords\":[\"ombudesk\",\"ombudscom\",\"ombudsman\",\"ombudsmann\",\"ombudsstelle\",\"schlichtungsstelle\",\"schweiz\",\"telekommunikation\"],\"articleSection\":[\"Medien &amp; Digitalisierung\",\"Schweiz\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/schlichtungsstelle-telekommunikation-ombudscom\\\/\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/schlichtungsstelle-telekommunikation-ombudscom\\\/\",\"name\":\"Schlichtungsstelle Telekommunikation: ombudscom - OmbuDesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#website\"},\"datePublished\":\"2025-09-05T10:58:30+00:00\",\"dateModified\":\"2025-11-26T09:36:30+00:00\",\"description\":\"Die BAKOM hat den Auftrag zur Schlichtung von Mehrwertdienst- oder Fernmeldedienst-Konflikten an die ombudscom gestellt.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/schlichtungsstelle-telekommunikation-ombudscom\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/schlichtungsstelle-telekommunikation-ombudscom\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/2025\\\/09\\\/05\\\/schlichtungsstelle-telekommunikation-ombudscom\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ombudesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Schlichtungsstelle Telekommunikation: ombudscom\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#website\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/\",\"name\":\"Fallbearbeitungssoftware\",\"description\":\"Die Software f\u00fcr Schlichtungs- und Ombudsstellen\",\"publisher\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ombudesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#organization\",\"name\":\"CIIT GmbH\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/casetool.eu\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/cropped-CIIT_Logo_Software-Develoment.png\",\"contentUrl\":\"https:\\\/\\\/casetool.eu\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/cropped-CIIT_Logo_Software-Develoment.png\",\"width\":512,\"height\":512,\"caption\":\"CIIT GmbH\"},\"image\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CIITIndividualsoftware?locale=de_DE\",\"https:\\\/\\\/x.com\\\/CIIT_at\",\"https:\\\/\\\/linkedin.com\\\/showcase\\\/ciit-software\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/person\\\/255214a5fa3071c6a7a80847fdded370\",\"name\":\"mona\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/14091415875827a741f7f4a92358f91323acef35d2f15949222a70c26cec61e6?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/14091415875827a741f7f4a92358f91323acef35d2f15949222a70c26cec61e6?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/14091415875827a741f7f4a92358f91323acef35d2f15949222a70c26cec61e6?s=96&d=mm&r=g\",\"caption\":\"mona\"},\"url\":\"https:\\\/\\\/ombudesk.com\\\/en\\\/author\\\/mona\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Schlichtungsstelle Telekommunikation: ombudscom - OmbuDesk","description":"Die BAKOM hat den Auftrag zur Schlichtung von Mehrwertdienst- oder Fernmeldedienst-Konflikten an die ombudscom gestellt.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ombudesk.com\/en\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/","og_locale":"en_GB","og_type":"article","og_title":"Schlichtungsstelle Telekommunikation: ombudscom - OmbuDesk","og_description":"Die BAKOM hat den Auftrag zur Schlichtung von Mehrwertdienst- oder Fernmeldedienst-Konflikten an die ombudscom gestellt.","og_url":"https:\/\/ombudesk.com\/en\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/","og_site_name":"OmbuDesk","article_publisher":"https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE","article_published_time":"2025-09-05T10:58:30+00:00","article_modified_time":"2025-11-26T09:36:30+00:00","author":"mona","twitter_card":"summary_large_image","twitter_creator":"@CIIT_at","twitter_site":"@CIIT_at","twitter_misc":{"Written by":"mona","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ombudesk.com\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/#article","isPartOf":{"@id":"https:\/\/ombudesk.com\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/"},"author":{"name":"mona","@id":"https:\/\/ombudesk.com\/#\/schema\/person\/255214a5fa3071c6a7a80847fdded370"},"headline":"Schlichtungsstelle Telekommunikation: ombudscom","datePublished":"2025-09-05T10:58:30+00:00","dateModified":"2025-11-26T09:36:30+00:00","mainEntityOfPage":{"@id":"https:\/\/ombudesk.com\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/"},"wordCount":109,"publisher":{"@id":"https:\/\/ombudesk.com\/#organization"},"keywords":["ombudesk","ombudscom","ombudsman","ombudsmann","ombudsstelle","schlichtungsstelle","schweiz","telekommunikation"],"articleSection":["Medien &amp; Digitalisierung","Schweiz"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/ombudesk.com\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/","url":"https:\/\/ombudesk.com\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/","name":"Schlichtungsstelle Telekommunikation: ombudscom - OmbuDesk","isPartOf":{"@id":"https:\/\/ombudesk.com\/#website"},"datePublished":"2025-09-05T10:58:30+00:00","dateModified":"2025-11-26T09:36:30+00:00","description":"Die BAKOM hat den Auftrag zur Schlichtung von Mehrwertdienst- oder Fernmeldedienst-Konflikten an die ombudscom gestellt.","breadcrumb":{"@id":"https:\/\/ombudesk.com\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ombudesk.com\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ombudesk.com\/2025\/09\/05\/schlichtungsstelle-telekommunikation-ombudscom\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ombudesk.com\/"},{"@type":"ListItem","position":2,"name":"Schlichtungsstelle Telekommunikation: ombudscom"}]},{"@type":"WebSite","@id":"https:\/\/ombudesk.com\/#website","url":"https:\/\/ombudesk.com\/","name":"Fallbearbeitungssoftware","description":"Die Software f\u00fcr Schlichtungs- und Ombudsstellen","publisher":{"@id":"https:\/\/ombudesk.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ombudesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/ombudesk.com\/#organization","name":"CIIT GmbH","url":"https:\/\/ombudesk.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/ombudesk.com\/#\/schema\/logo\/image\/","url":"https:\/\/casetool.eu\/wp-content\/uploads\/sites\/4\/2024\/11\/cropped-CIIT_Logo_Software-Develoment.png","contentUrl":"https:\/\/casetool.eu\/wp-content\/uploads\/sites\/4\/2024\/11\/cropped-CIIT_Logo_Software-Develoment.png","width":512,"height":512,"caption":"CIIT GmbH"},"image":{"@id":"https:\/\/ombudesk.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE","https:\/\/x.com\/CIIT_at","https:\/\/linkedin.com\/showcase\/ciit-software\/"]},{"@type":"Person","@id":"https:\/\/ombudesk.com\/#\/schema\/person\/255214a5fa3071c6a7a80847fdded370","name":"mona","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/14091415875827a741f7f4a92358f91323acef35d2f15949222a70c26cec61e6?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/14091415875827a741f7f4a92358f91323acef35d2f15949222a70c26cec61e6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/14091415875827a741f7f4a92358f91323acef35d2f15949222a70c26cec61e6?s=96&d=mm&r=g","caption":"mona"},"url":"https:\/\/ombudesk.com\/en\/author\/mona\/"}]}},"_links":{"self":[{"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/posts\/4483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/comments?post=4483"}],"version-history":[{"count":0,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/posts\/4483\/revisions"}],"wp:attachment":[{"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/media?parent=4483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/categories?post=4483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ombudesk.com\/en\/wp-json\/wp\/v2\/tags?post=4483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}