The BMO Complaint Office deals with your complaints regarding their service. It has different levels of escalation.
The first step is trying to resolve your issue with your local branch.
If you can’t reach an agreement, then you can contact the Customer Resolution Office.
Alternatively you can contact the Ombudsman for Banking Services and Investments (OBSI).
If you can’t reach an agreement with the Customer Resolution Office of the BMO, then you can also contact the Customer Complaint Appeal Office.
You can find all the contact information for the different BMO departments below:
Contact Customer Resolution Office:
Click here to make a complaint
Telephone: 1-800-372-5111
Email: Resolutions.canada@bmo.com
Contact Customer Complaint Appeal Office:
Click here to make a complaint
Telephone: 1-800-371-2541
Email: complaint.appeal@bmo.com
Mail:
Customer Complaint Appeal Office (CCAO)
1 First Canadian Place
P.O. Box 150
Toronto, ON
M5X 1H3
More Dispute Resolution Bodies
Manitoba Ombudsman
The Manitoba Ombudsman deals with complaints regarding public services in the province. Complaints can be submitted regarding the following institutions:
Saskatchewan Fair Practices Office
The Saskatchewan Fair Practices Office deals with complaints regarding the Saskatchewan Workers‘ Compensation Board. The Saskatchewan Fair Practices Office can