Housing Authority of the City of Alameda Ombudsperson

The Housing Authority of the City of Alameda (AHA) Ombudsperson Program is a solution-oriented community resource that helps tenants, housing program participants, landlords, and community members resolve concerns and disputes related to AHA services and programs.

The Ombudsperson acts as a neutral community liaison who helps identify solutions, improve communication, and connect individuals with the appropriate AHA staff members or resources. The program provides an independent and unbiased way to address concerns and find possible resolutions. 

The AHA Ombudsperson Program is separate from the Long-Term Care Ombudsman Program for Alameda County. Concerns related to long-term care should be directed to the appropriate Long-Term Care Ombudsman program. 

In this OmbuDesk Directory entry, you can find information about the Housing Authority of the City of Alameda Ombudsperson Program and how to contact them.

What is the Housing Authority of the City of Alameda Ombudsperson Program?

The Housing Authority of the City of Alameda Ombudsperson Program helps resolve housing-related concerns by providing a neutral point of contact between residents, participants, landlords, and the Housing Authority.

The Ombudsperson helps individuals navigate concerns, communicate with AHA staff, and identify possible solutions. 

What does the Ombudsperson Program do?

The Ombudsperson Program can:

  • Help resolve tenant complaints and housing-related disputes.

  • Help resolve concerns raised by AHA program participants and landlords.

  • Identify the appropriate AHA staff member to answer specific questions.

  • Improve communication between residents, landlords, and the Housing Authority.

  • Develop and support community partnerships.

  • Act as an unbiased AHA representative to help find resolutions. 

Who can ask for help?

The Ombudsperson Program is available to:

  • AHA tenants.

  • AHA housing program participants.

  • AHA landlords.

  • City of Alameda residents.

  • City of Alameda property owners.

  • City of Alameda businesses.

  • Community organizations. 

What kinds of problems can you bring?

You can contact the Ombudsperson Program about concerns involving:

  • Tenant complaints.

  • Housing program concerns.

  • Communication problems with the Housing Authority.

  • Questions that require assistance from AHA staff.

  • Concerns involving AHA services, programs, tenants, or landlords. 

What doesn’t the Ombudsperson Program do?

The Ombudsperson Program does not:

  • Replace regular AHA communication channels for routine questions or concerns.

  • Make decisions on behalf of the Housing Authority.

  • Act as a court or legal authority.

  • Provide legal representation.

  • Guarantee a specific outcome to a complaint.

AHA tenants, program participants, and landlords are encouraged to first contact their designated AHA contact person before contacting the Ombudsperson for routine questions and concerns.

Jurisdiction, Authority, and Limits

The Housing Authority of the City of Alameda Ombudsperson Program assists with concerns connected to AHA programs, services, tenants, participants, landlords, and community relationships.

The Ombudsperson helps identify options and facilitate communication but does not replace formal complaint processes, legal proceedings, or other available dispute resolution procedures.

How can you contact the Housing Authority of the City of Alameda Ombudsperson Program?

You can contact the Ombudsperson Program through:

Telephone:

(510) 747-4358

Email:

ombudsman@alamedahsg.org

Office Address:

Housing Authority of the City of Alameda
701 Atlantic Avenue
Alameda, CA 94501

More Dispute Resolution Bodies