Sacramento Housing and Redevelopment Agency Ombudsman

The Sacramento Housing and Redevelopment Agency (SHRA) Ombudsman Program provides an impartial resource to help resolve complaints and disputes involving SHRA’s Conventional Public Housing Program.

The Ombudsman acts as a neutral intermediary between housing program participants, community members, business owners, organizations, and SHRA. The program helps review concerns, improve communication, and support a fair complaint resolution process. 

The Ombudsman Program should be contacted after other attempts to resolve a complaint or dispute through SHRA’s regular processes have not been successful. The Ombudsman helps individuals navigate the complaint process but does not replace existing SHRA procedures or legal processes.

In this OmbuDesk Directory entry, you can find information about the Sacramento Housing and Redevelopment Agency Ombudsman Program and how to contact them.

What is the SHRA Ombudsman Program?

The SHRA Ombudsman Program is a housing dispute resolution service that provides an impartial intermediary to help resolve complaints and disputes involving SHRA’s Conventional Public Housing Program.

The Ombudsman helps individuals address unresolved concerns by reviewing complaints, facilitating communication, and helping identify possible solutions. 

What does the SHRA Ombudsman do?

The Ombudsman Program can:

• Review complaints and disputes involving SHRA’s Conventional Public Housing Program.

• Help improve communication between residents, community members, and SHRA.

• Intervene at different levels of the Agency to help resolve complaints.

• Ensure that the complaint resolution process is handled with fairness, patience, courtesy, dignity, and respect.

• Help individuals understand available options for addressing their concerns.

• Refer individuals to legal or advocacy resources when appropriate. 

Who can ask for help?

The SHRA Ombudsman Program can assist:

• Housing program participants.

• Residents of SHRA-managed public housing.

• Community members.

• Business owners.

• Organizations.

• Other individuals or groups with concerns involving SHRA’s Conventional Public Housing Program. 

What kinds of problems can you bring?

You can contact the Ombudsman about concerns involving:

• Complaints related to SHRA’s Conventional Public Housing Program.

• Problems that have not been resolved through regular SHRA communication channels.

• Concerns involving SHRA employees, procedures, or policies.

• Disputes between residents and SHRA related to public housing services. 

Before contacting the Ombudsman, individuals should first attempt to resolve their concern through the appropriate SHRA process, including contacting customer service representatives, community property representatives, or regional managers when applicable.

What doesn’t the SHRA Ombudsman do?

The SHRA Ombudsman does not:

• Replace SHRA’s regular complaint and communication procedures.

• Provide legal advice.

• Represent individuals in legal matters.

• Handle matters involving lawsuits or appeals that are currently pending against SHRA.

• Make recommendations to courts.

• Overturn court decisions.

• Guarantee a specific outcome to a complaint. 

Jurisdiction, Authority, and Limits

The SHRA Ombudsman has authority to review and assist with complaints involving SHRA’s Conventional Public Housing Program.

The Ombudsman can intervene within SHRA to help resolve complaints and review whether the complaint resolution process has been handled fairly. However, the Ombudsman does not replace formal legal proceedings or have authority over matters outside SHRA’s complaint resolution process. 

The Ombudsman cannot:

• Resolve matters involving pending lawsuits or appeals.

• Provide legal representation or legal advice.

• Overturn court decisions.

• Force a specific outcome in a dispute. (shra.org)

How can you contact the SHRA Ombudsman?

You can contact the Sacramento Housing and Redevelopment Agency Ombudsman through:

Online contact form:

Available through the SHRA Ombudsman webpage. 

Office Address:

Sacramento Housing and Redevelopment Agency
801 12th Street
Sacramento, CA 95814