{"id":161,"date":"2025-04-24T07:14:17","date_gmt":"2025-04-24T07:14:17","guid":{"rendered":"https:\/\/casetool.eu\/home\/"},"modified":"2026-11-11T13:35:10","modified_gmt":"2026-11-11T13:35:10","slug":"ombudesk","status":"publish","type":"page","link":"https:\/\/ombudesk.com\/fr\/","title":{"rendered":"Fallbearbeitung- und Schlichtungs- software Ombudesk"},"content":{"rendered":"
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efficace. clair. modulaire.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Traitez vos litiges
avec OmbuDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La solution logicielle con\u00e7ue pour les services de conciliation et de m\u00e9diation<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEssayez OmbuDesk<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Logo\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Une solution de CIIT Software<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Que peut faire OmbuDesk ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Aper\u00e7u des principales fonctionnalit\u00e9s<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"OmbuDesk<\/a><\/figure>

Demandes des Consommateurs<\/a><\/h4>

Collectez, consultez, attribuez et traitez les litiges soumises par e-mail, t\u00e9l\u00e9phone ou via un formulaire en ligne.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"Finger<\/a><\/figure>

Processus personnalisables<\/a><\/h4>

Personnalisez les workflows, les mod\u00e8les d\u2019e-mails et les champs de donn\u00e9es, et reliez-les \u00e0 des processus automatis\u00e9s.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"\"<\/a><\/figure>

Assistance IA<\/a><\/h4>

Laissez l\u2019IA vous aider : r\u00e9sum\u00e9s, recherche de similarit\u00e9s, r\u00e9ponses et bien plus encore.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"Hand<\/a><\/figure>

Validations<\/a><\/h4>

Assurez un haut niveau de qualit\u00e9 gr\u00e2ce \u00e0 des r\u00f4les utilisateurs clairement d\u00e9finis et \u00e0 des workflows de validation structur\u00e9s.\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\"OmbuDesk<\/a><\/figure>

Rapports<\/a><\/h4>

Acc\u00e9dez \u00e0 des analyses d\u00e9taill\u00e9es et personnalisables de vos donn\u00e9es.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVoir toutes les fonctionnalit\u00e9s<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Aper\u00e7u pratique d'OmbuDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9couvrez dans notre vid\u00e9o comment OmbuDesk, en tant que logiciel sp\u00e9cialis\u00e9 de m\u00e9diation et de gestion des dossiers, accompagne le traitement num\u00e9rique des dossiers au sein des organismes de m\u00e9diation et des services de m\u00e9diation. Du d\u00e9p\u00f4t d\u2019une demande \u00e0 la gestion des communications et des d\u00e9lais, jusqu\u2019au traitement structur\u00e9 et \u00e0 la documentation du dossier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00c9changes tripartites<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous pilotez la m\u00e9diation entre le consommateur et le professionnel avec OmbuDesk, en tant que tiers ind\u00e9pendant.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEn savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Trois\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"OmbuDesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Int\u00e9gration de l'IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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De nombreuses fonctionnalit\u00e9s d\u2019IA facilitent vos processus administratifs. Profitez d\u2019une correction fiable des textes, de leur simplification et de traductions. La recherche assist\u00e9e par l\u2019IA vous permet d\u2019effectuer des recherches en fonction du contexte et de trouver des cas similaires. Les r\u00e9sum\u00e9s et un chatbot am\u00e9liorent votre efficacit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEn savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Accessible et conforme au RGPD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OmbuDesk respecte les directives d\u2019accessibilit\u00e9 WCAG 2.2 et BLTV 2.0. Les droits d\u2019acc\u00e8s bas\u00e9s sur les r\u00f4les et l\u2019anonymisation automatis\u00e9e des donn\u00e9es garantissent la conformit\u00e9 de l\u2019application au RGPD.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEn savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Module\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Configuration des modules d\u2019OmbuDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OmbuDesk est compos\u00e9 de plusieurs modules que vous pouvez choisir et configurer individuellement.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEn savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Tous les modules en un coup d'\u0153il<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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D\u00e9couvrez OmbuDesk.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\n\n\n \n Modules<\/title>\n <link rel=\"stylesheet\" href=\"modules.css\">\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n\n<\/head>\n\n<body>\n <div class=\"all_modules_container\">\n\n <div class=\"module_with_header\">\n <div class=\"module_header\">\n Processus\n <\/div>\n <div class=\"module\">\n <a href=\"\/fr\/funktionen\/#fristsetzungen\">\n <div class=\"module_item\">\n <span>Fixation de d\u00e9lais<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#freigaben\">\n <div class=\"module_item\">\n <span>Lib\u00e9rations<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#verfahrensarten\">\n <div class=\"module_item\">\n <span>Types de proc\u00e9dures<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#aktenstatus\">\n <div class=\"module_item\">\n <span>Statut du dossier<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#urlaubsvertretungen\">\n <div class=\"module_item\">\n <span>Remplacements d\u2019absence<\/span>\n <\/div>\n <\/a>\n <div><\/div>\n <\/div>\n <\/div>\n\n <div class=\"module_with_header\">\n <div class=\"module_header\">\n Int\u00e9grations\n <\/div>\n <div class=\"module\">\n <a href=\"\/fr\/funktionen\/#office\">\n <div class=\"module_item\">\n <span>MS Office<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#google\">\n <div class=\"module_item\">\n <span>Google Workspace<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#msad\">\n <div class=\"module_item\">\n <span>MS Active Directory<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#oauth\">\n <div class=\"module_item\">\n <span>OAuth2<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#rest\">\n <div class=\"module_item\">\n <span>API ReST<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#datenimport\">\n <div class=\"module_item\">\n <span>Importation de donn\u00e9es<\/span>\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n\n <div class=\"module_with_header\">\n <div class=\"module_header\">\n Intelligence artificielle\n <\/div>\n <div class=\"module\">\n <a href=\"\/fr\/funktionen\/#chatbot\">\n <div class=\"module_item\">\n <span>Chatbot<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#textvereinfachung\">\n <div class=\"module_item\">\n <span>Simplification du texte<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#\u00fcbersetzung\">\n <div class=\"module_item\">\n <span>Traduction<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#zusammenfassungen\">\n <div class=\"module_item\">\n <span>R\u00e9sum\u00e9s<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#\u00e4hnlichkeitssuche\">\n <div class=\"module_item\">\n <span>Recherche de similitudes<\/span>\n <\/div>\n <\/a>\n <div><\/div>\n <\/div>\n <\/div>\n\n <div class=\"module_with_header\">\n <div class=\"module_header\">\n Administration\n <\/div>\n <div class=\"module\">\n <a href=\"\/fr\/funktionen\/#textvorlagen\">\n <div class=\"module_item\">\n <span>Mod\u00e8les de texte<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#felder\">\n <div class=\"module_item\">\n <span>Champs personnalis\u00e9s<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#benutzerverwaltung\">\n <div class=\"module_item\">\n <span>Gestion des utilisateurs<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#auswahllisten\">\n <div class=\"module_item\">\n <span>Listes de s\u00e9lection<\/span>\n <\/div>\n <\/a>\n <div><\/div>\n <\/div>\n <\/div>\n\n <div class=\"module_with_header\">\n <div class=\"module_header\">\n Fonctions de recherche\n <\/div>\n <div class=\"module\">\n <a href=\"\/fr\/funktionen\/#volltextsuche\">\n <div class=\"module_item\">\n <span>Recherche plein texte<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#kriteriensuche\">\n <div class=\"module_item\">\n <span>Recherche de crit\u00e8res<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#\u00e4hnlichkeitssuche\">\n <div class=\"module_item\">\n <span>Recherche de similitudes<\/span>\n <\/div>\n <\/a>\n <div><\/div>\n <div><\/div>\n <div><\/div>\n <\/div>\n <\/div>\n\n <div class=\"module_with_header\">\n <div class=\"module_header\">\n Communication\n <\/div>\n <div class=\"module\">\n <a href=\"\/fr\/funktionen\/#portalzugriff\">\n <div class=\"module_item\">\n <span>Acc\u00e8s au portail<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#emails\">\n <div class=\"module_item\">\n <span>E-mails & messages<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#telefonate\">\n <div class=\"module_item\">\n <span>Appels t\u00e9l\u00e9phoniques & lettres<\/span>\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#dokumente\">\n <div class=\"module_item\">\n <span>Gestion des documents<\/span>\n <\/div>\n <\/a>\n <div><\/div>\n <div><\/div>\n <\/div>\n <\/div>\n\n <div class=\"module_with_header\">\n <div class=\"module_header\">\n Modules de base\n <\/div>\n <div class=\"module\">\n <a href=\"\/fr\/funktionen\/#antragsformulare\">\n <div class=\"module_item\">\n Formulaires de saisine\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#dashboard\">\n <div class=\"module_item\">\n Tableau de bord\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#aktenansichten\">\n <div class=\"module_item\">\n Vue du dossier\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#antragssteller\">\n <div class=\"module_item\">\n Consommateur\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#antragsgegner\">\n <div class=\"module_item\">\n Professionnel\n <\/div>\n <\/a>\n <a href=\"\/fr\/funktionen\/#mehrsprachigkeit\">\n <div class=\"module_item\">\n Multilinguisme\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/body>\n\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c234005 e-con-full e-flex e-con e-child\" data-id=\"c234005\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-07e97d4 e-con-full e-flex e-con e-child\" data-id=\"07e97d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"background_background":"gradient"}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4344600 elementor-widget elementor-widget-spacer\" data-id=\"4344600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b969b7 e-flex e-con-boxed e-con e-parent\" data-id=\"9b969b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6afe14c elementor-widget elementor-widget-spacer\" data-id=\"6afe14c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c341266 elementor-widget elementor-widget-heading\" data-id=\"c341266\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-c341266{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bcdeea elementor-widget elementor-widget-video\" data-id=\"1bcdeea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{"youtube_url":"https:\\\/\\\/youtu.be\\\/1KQROJBBwsI","lazy_load":"yes","video_type":"youtube","controls":"yes"}\" data-no-translation=\"\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-1bcdeea{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2b1aa elementor-widget elementor-widget-spacer\" data-id=\"bf2b1aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68012790 e-flex e-con-boxed e-con e-parent\" data-id=\"68012790\" data-element_type=\"container\" data-e-type=\"container\" id=\"test\" data-settings=\"{"background_background":"gradient"}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39da04d2 elementor-widget elementor-widget-heading\" data-id=\"39da04d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi OmbuDesk est le bon choix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dd9b4e6 e-con-full e-flex e-con e-child\" data-id=\"2dd9b4e6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c30dab7 elementor-view-stacked elementor-shape-square elementor-widget__width-initial elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4c30dab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-shrink\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-laptop-code\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M255.03 261.65c6.25 6.25 16.38 6.25 22.63 0l11.31-11.31c6.25-6.25 6.25-16.38 0-22.63L253.25 192l35.71-35.72c6.25-6.25 6.25-16.38 0-22.63l-11.31-11.31c-6.25-6.25-16.38-6.25-22.63 0l-58.34 58.34c-6.25 6.25-6.25 16.38 0 22.63l58.35 58.34zm96.01-11.3l11.31 11.31c6.25 6.25 16.38 6.25 22.63 0l58.34-58.34c6.25-6.25 6.25-16.38 0-22.63l-58.34-58.34c-6.25-6.25-16.38-6.25-22.63 0l-11.31 11.31c-6.25 6.25-6.25 16.38 0 22.63L386.75 192l-35.71 35.72c-6.25 6.25-6.25 16.38 0 22.63zM624 416H381.54c-.74 19.81-14.71 32-32.74 32H288c-18.69 0-33.02-17.47-32.77-32H16c-8.8 0-16 7.2-16 16v16c0 35.2 28.8 64 64 64h512c35.2 0 64-28.8 64-64v-16c0-8.8-7.2-16-16-16zM576 48c0-26.4-21.6-48-48-48H112C85.6 0 64 21.6 64 48v336h512V48zm-64 272H128V64h384v256z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\tUne exp\u00e9rience de longue date\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNotre collaboration avec de nombreux m\u00e9diateurs nous permet de comprendre pr\u00e9cis\u00e9ment vos besoins et de fournir des solutions de haute qualit\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4ca8d5 elementor-view-stacked elementor-shape-square elementor-widget__width-initial elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f4ca8d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-shrink\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cogs\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512.1 191l-8.2 14.3c-3 5.3-9.4 7.5-15.1 5.4-11.8-4.4-22.6-10.7-32.1-18.6-4.6-3.8-5.8-10.5-2.8-15.7l8.2-14.3c-6.9-8-12.3-17.3-15.9-27.4h-16.5c-6 0-11.2-4.3-12.2-10.3-2-12-2.1-24.6 0-37.1 1-6 6.2-10.4 12.2-10.4h16.5c3.6-10.1 9-19.4 15.9-27.4l-8.2-14.3c-3-5.2-1.9-11.9 2.8-15.7 9.5-7.9 20.4-14.2 32.1-18.6 5.7-2.1 12.1.1 15.1 5.4l8.2 14.3c10.5-1.9 21.2-1.9 31.7 0L552 6.3c3-5.3 9.4-7.5 15.1-5.4 11.8 4.4 22.6 10.7 32.1 18.6 4.6 3.8 5.8 10.5 2.8 15.7l-8.2 14.3c6.9 8 12.3 17.3 15.9 27.4h16.5c6 0 11.2 4.3 12.2 10.3 2 12 2.1 24.6 0 37.1-1 6-6.2 10.4-12.2 10.4h-16.5c-3.6 10.1-9 19.4-15.9 27.4l8.2 14.3c3 5.2 1.9 11.9-2.8 15.7-9.5 7.9-20.4 14.2-32.1 18.6-5.7 2.1-12.1-.1-15.1-5.4l-8.2-14.3c-10.4 1.9-21.2 1.9-31.7 0zm-10.5-58.8c38.5 29.6 82.4-14.3 52.8-52.8-38.5-29.7-82.4 14.3-52.8 52.8zM386.3 286.1l33.7 16.8c10.1 5.8 14.5 18.1 10.5 29.1-8.9 24.2-26.4 46.4-42.6 65.8-7.4 8.9-20.2 11.1-30.3 5.3l-29.1-16.8c-16 13.7-34.6 24.6-54.9 31.7v33.6c0 11.6-8.3 21.6-19.7 23.6-24.6 4.2-50.4 4.4-75.9 0-11.5-2-20-11.9-20-23.6V418c-20.3-7.2-38.9-18-54.9-31.7L74 403c-10 5.8-22.9 3.6-30.3-5.3-16.2-19.4-33.3-41.6-42.2-65.7-4-10.9.4-23.2 10.5-29.1l33.3-16.8c-3.9-20.9-3.9-42.4 0-63.4L12 205.8c-10.1-5.8-14.6-18.1-10.5-29 8.9-24.2 26-46.4 42.2-65.8 7.4-8.9 20.2-11.1 30.3-5.3l29.1 16.8c16-13.7 34.6-24.6 54.9-31.7V57.1c0-11.5 8.2-21.5 19.6-23.5 24.6-4.2 50.5-4.4 76-.1 11.5 2 20 11.9 20 23.6v33.6c20.3 7.2 38.9 18 54.9 31.7l29.1-16.8c10-5.8 22.9-3.6 30.3 5.3 16.2 19.4 33.2 41.6 42.1 65.8 4 10.9.1 23.2-10 29.1l-33.7 16.8c3.9 21 3.9 42.5 0 63.5zm-117.6 21.1c59.2-77-28.7-164.9-105.7-105.7-59.2 77 28.7 164.9 105.7 105.7zm243.4 182.7l-8.2 14.3c-3 5.3-9.4 7.5-15.1 5.4-11.8-4.4-22.6-10.7-32.1-18.6-4.6-3.8-5.8-10.5-2.8-15.7l8.2-14.3c-6.9-8-12.3-17.3-15.9-27.4h-16.5c-6 0-11.2-4.3-12.2-10.3-2-12-2.1-24.6 0-37.1 1-6 6.2-10.4 12.2-10.4h16.5c3.6-10.1 9-19.4 15.9-27.4l-8.2-14.3c-3-5.2-1.9-11.9 2.8-15.7 9.5-7.9 20.4-14.2 32.1-18.6 5.7-2.1 12.1.1 15.1 5.4l8.2 14.3c10.5-1.9 21.2-1.9 31.7 0l8.2-14.3c3-5.3 9.4-7.5 15.1-5.4 11.8 4.4 22.6 10.7 32.1 18.6 4.6 3.8 5.8 10.5 2.8 15.7l-8.2 14.3c6.9 8 12.3 17.3 15.9 27.4h16.5c6 0 11.2 4.3 12.2 10.3 2 12 2.1 24.6 0 37.1-1 6-6.2 10.4-12.2 10.4h-16.5c-3.6 10.1-9 19.4-15.9 27.4l8.2 14.3c3 5.2 1.9 11.9-2.8 15.7-9.5 7.9-20.4 14.2-32.1 18.6-5.7 2.1-12.1-.1-15.1-5.4l-8.2-14.3c-10.4 1.9-21.2 1.9-31.7 0zM501.6 431c38.5 29.6 82.4-14.3 52.8-52.8-38.5-29.6-82.4 14.3-52.8 52.8z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\tUne solution personnalisable\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPersonnalisation de l\u2019interface utilisateur, des processus et des fonctionnalit\u00e9s.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14b82c3a elementor-view-stacked elementor-shape-square elementor-widget__width-initial elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"14b82c3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-shrink\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\tUne solution accessible \u00e0 tout moment\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNotre logiciel de gestion des litiges est disponible 24h\/24 et 7j\/7, dans le cloud ou sur site.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c75944d elementor-view-stacked elementor-shape-square elementor-widget__width-initial elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"3c75944d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-shrink\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-lightbulb\" viewbox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M176 80c-52.94 0-96 43.06-96 96 0 8.84 7.16 16 16 16s16-7.16 16-16c0-35.3 28.72-64 64-64 8.84 0 16-7.16 16-16s-7.16-16-16-16zM96.06 459.17c0 3.15.93 6.22 2.68 8.84l24.51 36.84c2.97 4.46 7.97 7.14 13.32 7.14h78.85c5.36 0 10.36-2.68 13.32-7.14l24.51-36.84c1.74-2.62 2.67-5.7 2.68-8.84l.05-43.18H96.02l.04 43.18zM176 0C73.72 0 0 82.97 0 176c0 44.37 16.45 84.85 43.56 115.78 16.64 18.99 42.74 58.8 52.42 92.16v.06h48v-.12c-.01-4.77-.72-9.51-2.15-14.07-5.59-17.81-22.82-64.77-62.17-109.67-20.54-23.43-31.52-53.15-31.61-84.14-.2-73.64 59.67-128 127.95-128 70.58 0 128 57.42 128 128 0 30.97-11.24 60.85-31.65 84.14-39.11 44.61-56.42 91.47-62.1 109.46a47.507 47.507 0 0 0-2.22 14.3v.1h48v-.05c9.68-33.37 35.78-73.18 52.42-92.16C335.55 260.85 352 220.37 352 176 352 78.8 273.2 0 176 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\tUne Solution de pointe\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOmbuDesk est con\u00e7u pour garantir fiabilit\u00e9, s\u00e9curit\u00e9 et \u00e9volutivit\u00e9.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ed32836 e-flex e-con-boxed e-con e-parent\" data-id=\"4ed32836\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab9a061 elementor-widget elementor-widget-heading\" data-id=\"1ab9a061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e9963d9 elementor-widget elementor-widget-text-editor\" data-id=\"1e9963d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Merci pour leur confiance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-140e4ac4 elementor-widget elementor-widget-image-carousel\" data-id=\"140e4ac4\" data-element_type=\"widget\" data-e-type=\"widget\" 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src=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/12\/Verbraucherschlichtung_Austria_Logo-300x300.jpg\" alt=\"Verbraucherschlichtung Austria Logo\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 von 10\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2025\/04\/djjz6i3h9wtyup4p7wva-300x169.jpg\" alt=\"Watchlist Internet-Logo\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 von 10\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2026\/05\/Hochschul-Logo-300x214.jpg\" alt=\"Ombudstelle f\u00fcr Studierende Logo\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 von 10\"><figure 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class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>effizient. \u00fcbersichtlich. modular. Fallbearbeitung mit OmbuDesk Die Softwarel\u00f6sung f\u00fcr Schlichtungs- und Ombudsstellen. Jetzt ausprobieren powered by CIIT Software Was kann OmbuDesk? Ausgew\u00e4hlte Funktionen im \u00dcberblick. Anfragen der Antragsstellenden E-Mail-, Telefon- und Online-Anfragen k\u00f6nnen gesammelt gesichtet und zugeordnet werden. Definierte Prozesse Definieren Sie klare Arbeitsabl\u00e4ufe und Zust\u00e4ndigkeiten. KI Unterst\u00fctzung Lassen Sie sich von KI Ihnen helfen: […]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-161","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fallbearbeitung- und Schlichtungs- software Ombudesk - OmbuDesk<\/title>\n<meta name=\"description\" content=\"OmbuDesk ist die Softwarel\u00f6sung f\u00fcr Schlichtungs- und Ombudsstellen. 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