{"id":362,"date":"2025-04-28T15:14:50","date_gmt":"2025-04-28T15:14:50","guid":{"rendered":"https:\/\/casetool.eu\/?page_id=362"},"modified":"2026-06-08T09:46:42","modified_gmt":"2026-06-08T09:46:42","slug":"projekte","status":"publish","type":"page","link":"https:\/\/ombudesk.com\/fr\/projekte\/","title":{"rendered":"Projets"},"content":{"rendered":"
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Notre site
Projets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OmbuDesk est con\u00e7u pour vous satisfaire.\n\n
Nous vous remercions de votre confiance !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le CIIT Software a acquis une exp\u00e9rience pr\u00e9cieuse en mati\u00e8re d'outils de traitement des cas dans le cadre de nombreux projets dans le domaine des services de m\u00e9diation et de recours - toujours adapt\u00e9s aux processus administratifs de nos clients.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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CIIT x apf<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Depuis 2021 d\u00e9j\u00e0, CIIT Software fournit le logiciel de traitement des dossiers \u00e0 l'Agence pour les droits des passagers et des voyageurs. L'organisme de conciliation reconnu par l'\u00c9tat se concentre sur les plaintes dans les domaines du transport par bus, train, avion et bateau. L'outil a \u00e9t\u00e9 adapt\u00e9 \u00e0 la perfection aux processus administratifs de l'apf.<\/p>

Michael Schaffler-Gl\u00f6\u00dfl, directeur technique chez CIIT Software, pr\u00e9sente l'application dans la vid\u00e9o suivante :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Jetez un \u0153il \u00e0 l'outil de m\u00e9diation de l'apf :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00e9couvrez notre apf-Success Story :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CIIT x \u00d6IAT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L'Institut autrichien des t\u00e9l\u00e9communications appliqu\u00e9es utilise depuis 2025 le logiciel de traitement des cas d\u00e9velopp\u00e9 par le CIIT. Ses projets Internet Ombudsstelle et Watchlist Internet offrent des points de contact pour les consommateurs en ligne. Le service de m\u00e9diation Internet traite des questions g\u00e9n\u00e9rales de r\u00e8glement des litiges dans le domaine num\u00e9rique, tandis que la Watchlist Internet est surtout sp\u00e9cialis\u00e9e dans les escroqueries en ligne ou les pi\u00e8ges en ligne similaires \u00e0 des escroqueries.<\/p>

Ici<\/a> pour en savoir plus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CIIT x
M\u00e9diation pour les consommateurs Austria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Depuis 2025, l'organisme de m\u00e9diation \u00ab Verbraucherschlichtung Austria \u00bb utilise \u00e9galement un outil de gestion des dossiers sur mesure d\u00e9velopp\u00e9 par CIIT Software. \u00ab Verbraucherschlichtung Austria \u00bb est un organisme de m\u00e9diation reconnu par l'\u00c9tat qui intervient en tant que m\u00e9diateur entre les consommateurs et les entreprises en cas de litiges portant sur des achats de biens, des voyages ou des assurances. Il agit en toute neutralit\u00e9 et ses services sont gratuits.<\/p>

Ici<\/a> pour en savoir plus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CIIT x
Bureau du m\u00e9diateur pour les \u00e9tudiants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Depuis 2026, le service de m\u00e9diation universitaire, ou service de m\u00e9diation pour les \u00e9tudiants, utilise une version personnalis\u00e9e d'OmbuDesk.<\/p>

Le service de m\u00e9diation pour les \u00e9tudiants est un organisme de conciliation reconnu par l'\u00c9tat qui traite les demandes d'informations et les r\u00e9clamations concernant les \u00e9tudes, l'enseignement, les examens, les services et le fonctionnement administratif des universit\u00e9s autrichiennes.<\/p>

L'instance de conciliation sert de m\u00e9diateur entre les (anciens) \u00e9tudiants et les universit\u00e9s. Dans ce r\u00f4le, le service de m\u00e9diation pour les \u00e9tudiants agit en tant qu'interm\u00e9diaire neutre. Toutes les demandes sont gratuites pour les (anciens) \u00e9tudiants.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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D\u00e9couvrez OmbuDesk :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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produit avec GEMMASOCIAL<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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UnsereProjekte OmbuDesk ist auf Ihre Zufriedenheit ausgerichtet. Wir danken f\u00fcr Ihr Vertrauen! CIIT Software durfte in zahlreichen Projekte im Bereich Ombuds- und Beschwerdestellen wertvolle Erfahrungen mit Fallbearbeitungstools sammeln – stets angepasst an die Verwaltungsprozesse unserer Kund:innen. CIIT x apf CIIT Software stellt bereits seit 2021 die Fallbearbeitungssoftware f\u00fcr die Agentur f\u00fcr Passagier- und Fahrgastrechte bereit. […]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-362","page","type-page","status-publish","hentry"],"yoast_head":"\nProjekte - OmbuDesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/fr\/projekte\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Projekte - OmbuDesk\" \/>\n<meta property=\"og:description\" content=\"UnsereProjekte OmbuDesk ist auf Ihre Zufriedenheit ausgerichtet. Wir danken f\u00fcr Ihr Vertrauen! CIIT Software durfte in zahlreichen Projekte im Bereich Ombuds- und Beschwerdestellen wertvolle Erfahrungen mit Fallbearbeitungstools sammeln – stets angepasst an die Verwaltungsprozesse unserer Kund:innen. CIIT x apf CIIT Software stellt bereits seit 2021 die Fallbearbeitungssoftware f\u00fcr die Agentur f\u00fcr Passagier- und Fahrgastrechte bereit. 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