{"id":8613,"date":"2026-07-01T12:07:32","date_gmt":"2026-07-01T12:07:32","guid":{"rendered":"https:\/\/ombudesk.com\/?p=8613"},"modified":"2026-07-13T13:44:09","modified_gmt":"2026-07-13T13:44:09","slug":"mediateur-du-tourisme-et-voyage-ombudesk-repertoire","status":"publish","type":"post","link":"https:\/\/ombudesk.com\/fr\/2026\/07\/01\/mediateur-du-tourisme-et-voyage-ombudesk-repertoire\/","title":{"rendered":"M\u00e9diateur du tourisme et voyage"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8613\" class=\"elementor elementor-8613\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4a8c24 e-flex e-con-boxed e-con e-parent\" data-id=\"f4a8c24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd9e304 elementor-widget elementor-widget-text-editor\" data-id=\"dd9e304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le m\u00e9diateur du Tourisme et du Voyage vous aide gratuitement \u00e0 r\u00e9soudre un litige avec un professionnel du tourisme ou du voyage. Il intervient de mani\u00e8re ind\u00e9pendante, neutre, impartiale et confidentielle. Vous pouvez arr\u00eater la m\u00e9diation \u00e0 tout moment. Le m\u00e9diateur cherche une solution amiable. Vous \u00eates libre de l\u2019accepter ou de la refuser.<\/p><p>Vous trouverez ici toutes les informations concernant<a href=\"https:\/\/mtv.travel\/\"> le M\u00e9diateur du Tourisme et du Voyage<\/a> dans l\u2019OmbuDesk r\u00e9pertoire.<\/p><p>Avant de saisir le m\u00e9diateur, vous devez avoir envoy\u00e9 une r\u00e9clamation \u00e9crite au professionnel. Si la r\u00e9ponse ne vous convient pas ou si vous n\u2019avez pas re\u00e7u de r\u00e9ponse apr\u00e8s soixante jours, vous pouvez saisir le m\u00e9diateur. Il v\u00e9rifie la recevabilit\u00e9. Il rend une proposition de solution en droit et en \u00e9quit\u00e9.<\/p><div>\u00a0<\/div><h5>Quand saisir le m\u00e9diateur<\/h5><ul role=\"list\"><li><p>si vous \u00eates un particulier ;<\/p><\/li><li><p>si votre litige concerne un voyage ;<\/p><\/li><li><p>si votre litige concerne un transport ;<\/p><\/li><li><p>si votre litige concerne un h\u00e9bergement ;<\/p><\/li><li><p>si votre litige concerne un loisir ;<\/p><\/li><li><p>si votre litige concerne un \u00e9v\u00e8nement ;<\/p><\/li><li><p>si votre litige concerne un spectacle ;<\/p><\/li><li><p>si votre litige concerne un service d\u2019un professionnel adh\u00e9rent MTV ;<\/p><\/li><li><p>si votre r\u00e9clamation \u00e9crite est rest\u00e9e sans r\u00e9ponse ou sans solution apr\u00e8s soixante jours ;<\/p><\/li><li><p>si votre demande est introduite dans un d\u00e9lai d\u2019un an apr\u00e8s votre r\u00e9clamation \u00e9crite.<\/p><\/li><\/ul><div>\u00a0<\/div><h5>Votre dossier ne sera pas recevable si<\/h5><ul role=\"list\"><li><p>vous n\u2019avez pas envoy\u00e9 de r\u00e9clamation \u00e9crite pr\u00e9alable ;<\/p><\/li><li><p>votre demande est infond\u00e9e ou abusive ;<\/p><\/li><li><p>votre litige est d\u00e9j\u00e0 examin\u00e9 ou en cours d\u2019examen ;<\/p><\/li><li><p>vous avez saisi la justice ;<\/p><\/li><li><p>votre demande intervient apr\u00e8s un an ;<\/p><\/li><li><p>votre litige n\u2019entre pas dans le champ de comp\u00e9tence du m\u00e9diateur ;<\/p><\/li><li><p>votre litige concerne un professionnel non adh\u00e9rent MTV.<\/p><\/li><\/ul><div>\u00a0<\/div><h5>Litiges concern\u00e9s<\/h5><ul role=\"list\"><li><p>litiges li\u00e9s \u00e0 un voyage ;<\/p><\/li><li><p>litiges li\u00e9s \u00e0 un transport ;<\/p><\/li><li><p>litiges li\u00e9s \u00e0 un h\u00e9bergement ;<\/p><\/li><li><p>litiges li\u00e9s \u00e0 un loisir ;<\/p><\/li><li><p>litiges li\u00e9s \u00e0 un \u00e9v\u00e8nement ;<\/p><\/li><li><p>litiges li\u00e9s \u00e0 un spectacle ;<\/p><\/li><li><p>litiges li\u00e9s \u00e0 un service touristique ;<\/p><\/li><li><p>litiges li\u00e9s \u00e0 un professionnel adh\u00e9rent MTV.<\/p><\/li><\/ul><div>\u00a0<\/div><h5>Litiges exclus<\/h5><ul role=\"list\"><li><p>litiges entre professionnels ;<\/p><\/li><li><p>litiges hors comp\u00e9tence du m\u00e9diateur.<\/p><\/li><\/ul><h5>Contact<\/h5><p><a href=\"https:\/\/mtv.travel\/demande-saisine\/\">Cliquez ici pour d\u00e9poser une demande de m\u00e9diation<\/a><\/p><p>La saisine se fait exclusivement en ligne sur mtv.travel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac72b98 e-flex e-con-boxed e-con e-parent\" data-id=\"ac72b98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e0d38 elementor-widget elementor-widget-spacer\" data-id=\"f3e0d38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05080a9 elementor-widget elementor-widget-heading\" data-id=\"05080a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Autres organismes de r\u00e9solution des litiges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa4031 elementor-grid-2 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"7fa4031\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;2&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:80,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-8475 post type-post status-publish format-standard hentry category-france category-mediateur category-mediation tag-france tag-mediateur tag-mediateur-de-la-caisse-regionale-de-credit-agricole-mutuel-du-nord-est tag-mediation-2 tag-ombudesk\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ombudesk.com\/fr\/2026\/06\/29\/mediateur-de-la-caisse-regionale-de-credit-agricole-mutuel-du-nord-est-ombudesk-repertoire\/\" >\n\t\t\t\tM\u00e9diateur de la Caisse R\u00e9gionale de Cr\u00e9dit Agricole Mutuel du Nord Est\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>La m\u00e9diation du Cr\u00e9dit Agricole Nord\u2011Est vous aide gratuitement \u00e0 r\u00e9soudre un litige avec votre banque. Le m\u00e9diateur est ind\u00e9pendant,<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ombudesk.com\/fr\/2026\/06\/29\/mediateur-de-la-caisse-regionale-de-credit-agricole-mutuel-du-nord-est-ombudesk-repertoire\/\" aria-label=\"En savoir plus sur M\u00e9diateur de la Caisse R\u00e9gionale de Cr\u00e9dit Agricole Mutuel du Nord Est\" tabindex=\"-1\" >\n\t\t\tEn savior plus\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-8587 post type-post status-publish format-standard hentry category-france category-mediateur category-mediation tag-france tag-mediateur tag-mediateur-du-groupe-edf tag-ombudesk\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/ombudesk.com\/fr\/2026\/07\/01\/mediateur-du-groupe-edf-ombudesk-repertoire\/\" >\n\t\t\t\tM\u00e9diateur du groupe EDF\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Le m\u00e9diateur du groupe EDF vous aide gratuitement \u00e0 r\u00e9soudre un litige avec EDF ou l\u2019une de ses filiales. Il<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/ombudesk.com\/fr\/2026\/07\/01\/mediateur-du-groupe-edf-ombudesk-repertoire\/\" aria-label=\"En savoir plus sur M\u00e9diateur du groupe EDF\" tabindex=\"-1\" >\n\t\t\tEn savior plus\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Le m\u00e9diateur du Tourisme et du Voyage vous aide gratuitement \u00e0 r\u00e9soudre un litige avec un professionnel du tourisme ou du voyage. Il intervient de mani\u00e8re ind\u00e9pendante, neutre, impartiale et confidentielle. Vous pouvez arr\u00eater la m\u00e9diation \u00e0 tout moment. Le m\u00e9diateur cherche une solution amiable. Vous \u00eates libre de l\u2019accepter ou de la refuser. Vous [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[305,312,306],"tags":[307,311,371,32],"class_list":["post-8613","post","type-post","status-publish","format-standard","hentry","category-france","category-mediateur","category-mediation","tag-france","tag-mediateur","tag-mediateur-du-tourisme-et-voyage","tag-ombudesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00e9diateur du tourisme et voyage - OmbuDesk R\u00e9pertoire<\/title>\n<meta name=\"description\" content=\"Cliquez ici pour voir les informations sur le m\u00e9diateurdu tourisme et voyage dans le OmbuDesk R\u00e9pertoire et comment d\u00e9posez une demande.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/fr\/2026\/07\/01\/mediateur-du-tourisme-et-voyage-ombudesk-repertoire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00e9diateur du tourisme et voyage - 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