Directory of Long-Term Care Ombudsmen in California
Long-Term Care Ombudsmen ensure that individuals in Long-Term Care institutes of California receive quality care. The Long-Term Care Ombudsman representatives support you with issues related to day-to-day care, health, safety and personal preferences. Every Long-Term Care Ombudsman is responsible for different jurisdictions. In the OmbuDesk Directory you can find your Long-Term Care Ombudsman and the contact information.
You can click on your County below to find the responsible Long-Term Care Ombudsman:
Long-Term Care Ombudsman in California
Statewide Long-Term Care Ombudsman for California
The California Long-Term Care Ombudsman is responsible for statewide institutions of Long-Term Care. If you are not sure, whom to contact or you can’t find your County in the directory, this Ombudsman is the right choice to start.
Who is the Long-Term Care Ombudsman for California?
The Long-Term Care Ombudsman for California is a government agency of the California Department of Aging. The department is under the umbrella of the California Health and Human Services Agency. The departments funds programs to support older adults, adults with disabilities, family caregivers and residents in long-term care facilites. It is funded through the Older Americans Act, the Older Californians Act and the Medi-Cal program.
What does the Long-Term Care Ombudsman for California do?
The Long-Term Care Ombudsman for California is a contractor for Agencies on Aging, Multipurpose Senior Services Program and Adult Day Health Care Centres across California.
It provides informations about the different Area Agencies on Aging and operates multiples helplines.
What helplines does the Long-Term Care Ombudsman for California operate?
California Aging and Adult Information Line
Call 1-800-510-2020
Your call gets automatically routed to the appropriate AAA.
Long-Term Care Ombudsman CRISISline
Call 1-800-231-4024
You can submit complaints through this line and it’s available 24/7.
Medicare Questions
Call 1-800-434-0222
Your call gets automatically routed to the appropriate Health Insurance Counseling and Advocacy Program (HICAP).
Ombudsman for Santa Cruz and San Benito Counties
The Ombudsman for Santa Cruz and San Benito Counties is the Senior Network Services Long-Term Care Ombudsman Program.
Who is the Senior Network Services Long-Term Care Ombudsman?
Senior Network Services is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Santa Cruz and San Benito Counties.
The program consists of trained Ombudsmen who advocate for the rights and dignity of residents living in nursing homes and community care facilities. Ombudsmen maintain an ongoing presence in facilities to promote the highest possible quality of life and care. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Senior Network Services Long-Term Care Ombudsman do?
The Ombudsman investigates and resolves complaints made by or on behalf of residents living in Long-Term Care facilities. The program informs residents of their rights, provides information about Long-Term Care facilities, advocates for quality care and quality of life, and promotes community awareness of residents‘ needs.
Ombudsmen also make regular visits to Long-Term Care facilities, monitor conditions of care, support Resident and Family Councils, investigate reports of suspected abuse, and work with appropriate agencies to help resolve concerns.
You can contact the Ombudsman for support with the following issues:
Residents‘ rights
Financial problems
Medical care
Meaningful activities
Dietary concerns
Physical plant concerns
Abuse
Regulatory agencies
Legal concerns
Quality of care
Pharmaceutical services
Personal dignity
Medi-Cal services access
How can you contact the Senior Network Services Long-Term Care Ombudsman?
Santa Cruz Office
3333 Soquel Drive, Suite A
Soquel, CA 95073
(831) 429-1913 – Telephone
Email: Ombudsman@seniornetworkservices.org
San Benito Office
(831) 636-1638 – Telephone
Ombudsman for Alameda, Contra Costa and Solano Counties
The Long-Term Care Ombudsman for Alameda, Contra Costa and Solano Counties is Empowered Aging.
Who is Empowered Aging?
Empowered Aging is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities Alameda, Contra Costa and Solano Counties.
What does Empowered Aging do?
The Ombudsman Program fights abuse, neglect and exploitation. The program tries to improve quality care, medical decision-making, visitation, discharge, and rehabilitation.
How can you contact Empowered Aging?
Empowered Aging has three different Offices. You can find the contact information for each Office here:
Main Office
2255 Contra Costa Blvd
Suite #204
Pleasant Hill, CA 94523
(925)685-2070 – Telephone
(925)685-2049 – Fax
Email: info@empoweredaging.org
Fairfield Office
1261 Travis Blvd
Suite #120
Fairfield, CA 94533
(707)644-4194 – Telephone
(707)638-0323 – Fax
Oakland Office
7677 Oakport Street
Suite #850
Oakland, CA 94621
(510)638-6878 – Telephone
(510)225-2331 – Fax
Ombudsman for Butte, Colusa, Glenn, Plumas, Sierra, Sutter, Tehama, and Yuba Counties
The Ombudsman for Butte, Colusa, Glenn, Plumas, Sierra, Sutter, Tehama, and Yuba Counties is the Passages Long-Term Care Ombudsman.
Who is the Passages Long-Term Care Ombudsman?
Passages handles complaints regarding the Long-Term Care facilites in Butte, Colusa, Glenn, Plumas, Sierra, Sutter, Tehama, and Yuba Counties.
What does Passages do?
How can you contact the Passages Long-Term Care Ombudsman?
Call for information: 530 898-5923
Email: ombudsman@csuchico.edu
Report any complaint today:
Butte: 1-800-664-9774
Colusa: (530) 458-0280
Glen: (530) 865-6764 or (530) 934-6520 (After Hours)
Plumas: (530) 283-6350
Tehama: (530) 527-1911 or 1-800-323-7711 (After Hours)
Ombudsman for Fresno, Madera, and Kern Counties
The Ombudsman for Fresno, Madera, and Kern Counties is the Valley Caregiver Resource Center Long-Term Care Ombudsman Program.
Who is the Valley Caregiver Resource Center Long-Term Care Ombudsman?
The Valley Caregiver Resource Center (VCRC) is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Fresno, Madera, and Kern Counties.
The program provides free and confidential advocacy services to residents of licensed Skilled Nursing Facilities and Residential Care Facilities for the Elderly.
What does the Valley Caregiver Resource Center Long-Term Care Ombudsman do?
The Ombudsman Program advocates for the dignity, quality of life, and quality of care of residents living in Long-Term Care facilities.
The Ombudsman investigates and resolves complaints made by or on behalf of residents regarding actions, inactions, or decisions that may affect a resident’s health, safety, dignity, welfare, or rights.
The Ombudsman Program also investigates reports of suspected elder abuse occurring in licensed Long-Term Care facilities, witnesses the signing of Advance Health Care Directives in Skilled Nursing Facilities, and works with residents to support their rights and improve their quality of life.
You can contact the Ombudsman for support with the following issues:
- Quality of Life Issues
- Quality of Care Issues
- Resident Rights Violations
- Suspected Abuse Investigation
- Formation of Resident Councils
- In-Service Training and Education
- Consultations to Individuals and Families
- Witnessing of Advance Health Care Directives
- Community Outreach and Education
All Ombudsman services are provided free of charge and are confidential.
How can you contact the Valley Caregiver Resource Center Long-Term Care Ombudsman?
Main Office
5363 N. Fresno Street
Fresno, CA 93710
(559) 224-9154 – Telephone
(800) 541-8614 – Toll Free
Email: sbussean@valleycrc.org
Fresno and Madera Counties
Telephone: (559) 224-9177 ext. 401
Email: sbussean@valleycrc.org
Kern County
Telephone: (661) 323-7884
Email: jdiaz@valleycrc.org
Ombudsman for Humboldt and Del Norte Counties
The Ombudsman for Humboldt and Del Norte Counties is the Long-Term Care Ombudsman Program of Humboldt & Del Norte Counties.
Who is the Long-Term Care Ombudsman Program of Humboldt & Del Norte Counties?
The Long-Term Care Ombudsman Program of Humboldt & Del Norte Counties is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Humboldt and Del Norte Counties.
The program advocates for residents living in Skilled Nursing Facilities, assisted living facilities, and other Long-Term Care facilities. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Long-Term Care Ombudsman Program of Humboldt & Del Norte Counties do?
The Ombudsman protects and promotes the rights, dignity, and quality of life of residents living in Long-Term Care facilities. The program provides confidential support, investigates complaints, works toward resident-driven solutions, and offers information, resources, and guidance to residents and their families.
You can contact the Ombudsman for support with the following issues:
Investigating and resolving complaints regarding Long-Term Care facilities
Quality of care concerns
Suspected abuse or neglect
Residents‘ rights
Witnessing Advance Health Care Directives in Skilled Nursing Facilities
Attending care plan meetings at the resident’s request
Attending resident and family council meetings
Information and guidance about Long-Term Care
Advocacy to improve Long-Term Care services, laws, and regulations
How can you contact the Long-Term Care Ombudsman Program of Humboldt & Del Norte Counties?
333 J Street
Eureka, CA 95501
707 442-3763 Telephone
Email: ombudsman@a1aa.org
Ombudsman for Imperial County
The Ombudsman for Imperial County is the Imperial County Long Term Care Ombudsman Program.
Who is the Imperial County Long Term Care Ombudsman?
The Imperial County Long Term Care Ombudsman Program is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Imperial County.
The program provides assistance to residents of nursing homes and Residential Care Facilities for the Elderly. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Imperial County Long Term Care Ombudsman do?
The Ombudsman advocates for residents‘ rights and investigates complaints made by or on behalf of residents living in Long-Term Care facilities.
You can contact the Ombudsman for support with the following issues:
- Advocating for residents‘ rights
- Investigating complaints on behalf of residents in Long-Term Care facilities
- Protecting vulnerable residents from abuse and neglect
- Safeguarding clients‘ rights to privacy by protecting confidential information
- Providing Long-Term Care placement information and assistance
- Educating the community about residents‘ rights
- Presenting to community groups and organizations about the role of Ombudsmen in senior advocacy and Long-Term Care issues
How can you contact the Imperial County Long Term Care Ombudsman?
Main Office
778 West State Street
El Centro, CA 92243
(442) 265-7032 – Telephone
(442) 265-7036 – Fax
24-Hour CRISISline: (800) 231-4024
For callers with hearing impairments:
TDD/TTY: (800) 735-2929
TDD: (800) 735-2922
Ombudsman for Kings and Tulare Counties
The Ombudsman for Kings and Tulare Counties is the Kings-Tulare Area Agency on Aging Long-Term Care Ombudsman Program.
Who is the Kings-Tulare Area Agency on Aging Long-Term Care Ombudsman?
The Kings-Tulare Area Agency on Aging (K/T AAA) is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Kings and Tulare Counties.
The program promotes the interests, well-being, and rights of residents living in Long-Term Care facilities, including nursing homes and assisted living facilities. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Kings-Tulare Area Agency on Aging Long-Term Care Ombudsman do?
What does the Kings-Tulare Area Agency on Aging Long-Term Care Ombudsman do?
The Ombudsman informs residents of their rights, communicates regularly with residents to listen to their concerns, and acts on their behalf to help resolve problems.
The Ombudsman works with residents, family members, friends, caregivers, and facility staff to help resolve concerns. The program also speaks to resident and family councils, facility staff, and community groups about residents‘ rights.
You can contact the Ombudsman for support with the following issues:
- Admission to a Long-Term Care facility
- Resident care
- Residents‘ rights
- Relocation
- Abuse
- Discharges and evictions
- Medication administration
- Personal hygiene
- Menu quality, quantity, and variety
- Housekeeping and cleanliness
- Other Long-Term Care concerns
How can you contact the Kings-Tulare Area Agency on Aging Long-Term Care Ombudsman?
5957 South Mooney Blvd
Visalia, CA 93277
(559) 852-2828 – Telephone
1 (800) 293-9714 – Toll Free
Email: ktaaa@tularehhsa.org
Ombudsman for Los Angeles and San Bernardino Counties
The Ombudsman for Los Angeles and San Bernardino Counties is the Wise & Healthy Aging Long-Term Care Ombudsman Program.
Who is the Wise & Healthy Aging Long-Term Care Ombudsman?
Wise & Healthy Aging is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Los Angeles and San Bernardino Counties.
The program advocates for seniors and adults with disabilities living in more than 2,100 Long-Term Care facilities. The Ombudsman provides free and confidential advocacy services for residents of Skilled Nursing Facilities and Residential Care Facilities for the Elderly.
What does the Wise & Healthy Aging Long-Term Care Ombudsman do?
The Ombudsman works to improve the quality of care and quality of life for residents living in Long-Term Care facilities.
The program is guided by the expressed wishes of the resident. Ombudsmen educate residents about the options available to resolve complaints and encourage personal empowerment. Depending on the situation, the Ombudsman may work with facility staff, licensing agencies, professional boards, or law enforcement to help resolve concerns.
You can contact the Ombudsman for support with the following issues:
- Improving the quality of care and quality of life
- Resolving complaints in Long-Term Care facilities
- Learning about residents‘ rights and available options
- Working with facility administrators to resolve concerns
- Coordinating assistance with licensing agencies and professional boards
- Addressing suspected criminal abuse with law enforcement
- Protecting the expressed wishes and interests of residents
How can you contact the Wise & Healthy Aging Long-Term Care Ombudsman?
2555 E. Colorado Blvd, Suite 203
Pasadena, CA 91107
Hotline: (800) 334-WISE (9473)
Email: HEART@wiseandhealthyaging.org
Regional Offices
- Santa Monica
- Van Nuys
- Pasadena
- Long Beach
- Montebello
- Torrance
- Palmdale
- San Bernardino
- Victorville
Ombudsman for San Joaquin, Stanislaus, Calaveras, Tuolumne, Alpine, and Mono Counties
The Ombudsman for San Joaquin, Stanislaus, Calaveras, Tuolumne, Alpine, and Mono Counties is the Catholic Charities Diocese Ombudsman Program.
Who is the Catholic Charities Diocese Ombudsman Program?
Catholic Charities Diocese offers an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in San Joaquin, Stanislaus, Calaveras, Tuolumne, Alpine, and Mono Counties.
The program assists residents living in Skilled Nursing Facilities and Residential Care Facilities. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Catholic Charities Diocese Ombudsman Program do?
The Ombudsman advocates for the dignity, quality of life, and quality of care of residents living in Long-Term Care facilities.
You can contact the Ombudsman for support with the following issues:
- Quality of Care
- Resident Rights
- Advance Health Care Directives
- Care Plan Meetings
- Abuse or Neglect
- Financial Exploitation
- Transfer Discharges
- Supporting Resident and Family Councils
- Understanding Federal and State Regulations
- Access to Legal Support or Legal Referrals
- Other Questions and Concerns
All Ombudsman services are provided free of charge and are confidential.
How can you contact the Catholic Charities Diocese Ombudsman Program?
San Joaquin County
6777 Embarcadero Drive
Stockton, CA 95219
(209) 444-5900 – Telephone
Email: info@ccstockton.org
Stanislaus County
1506 H Street
Modesto, CA 95354
(209) 322-0204 – Telephone
Email: stanltco@ccstockton.org
Mother Lode (Calaveras, Tuolumne, Alpine, and Mono Counties)
88 Bradford Street
Sonora, CA 95370
(209) 588-1597 – Telephone
Email: mlltco@ccstockton.org
Ombudsman for Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties
The Ombudsman for Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties is the PSA 2 Long-Term Care Ombudsman Program.
Who is the PSA 2 Long-Term Care Ombudsman?
The PSA 2 Long-Term Care Ombudsman Program is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Lassen, Modoc, Shasta, Siskiyou, and Trinity Counties.
The program advocates for residents living in Long-Term Care facilities and their families. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the PSA 2 Long-Term Care Ombudsman do?
The Ombudsman investigates and resolves complaints regarding Long-Term Care facilities. The program protects and promotes residents‘ rights, empowers residents to become self-advocates, and provides information and education about the Long-Term Care system.
You can contact the Ombudsman for support with the following issues:
- Advocating for and safeguarding residents‘ rights
- Investigating and resolving complaints on behalf of residents
- Facility information
- Placement issues
- Admission agreements
- Level of care
- Information about Long-Term Care
- Witnessing Advance Health Care Directives in Skilled Nursing Facilities
- Education for residents and their families
- Community presentations
- Elder abuse awareness
- Mandated reporting
- Ombudsman services
- Restraint reduction
- Antipsychotic medication education for facility staff
How can you contact the PSA 2 Long-Term Care Ombudsman?
1647 Hartnell Avenue, Suite 6
Redding, CA 96002
(530) 229-1435 – Telephone
(530) 229-1821 – Fax
Email: jkirouac@psa2-ombudsman.org
Ombudsman for Napa County
The Ombudsman for Napa County is the Napa Long Term Care Ombudsman Program.
Who is the Napa Long Term Care Ombudsman?
The Napa Long Term Care Ombudsman Program is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Napa County.
The program serves residents of Skilled Nursing Facilities and Assisted Living/Residential Care Facilities. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Napa Long Term Care Ombudsman do?
You can contact the Ombudsman for support with the following issues:
- Facility monitoring
- Advocacy for residents‘ rights
- Complaint investigation
- Education for residents, families, facility staff, and the community
- Witnessing Advance Health Care Directives in Skilled Nursing Facilities
- Facility information, including lists of facilities and violation records
How can you contact the Napa Long Term Care Ombudsman?
1443 Main Street, Suite 110B
Napa, CA 94559
(707) 255-4236 – Telephone
(707) 255-4713 – Fax
Email: info@napaombudsman.org
Ombudsman for Nevada, Placer, Sacramento, Sierra, Sutter, Yolo, and Yuba Counties
The Ombudsman for Nevada, Placer, Sacramento, Sierra, Sutter, Yolo, and Yuba Counties is the Agency on Aging Area 4 Long-Term Care Ombudsman Program.
Who is the Agency on Aging Area 4 Long-Term Care Ombudsman?
Agency on Aging Area 4 is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Nevada, Placer, Sacramento, Sierra, Sutter, Yolo, and Yuba Counties.
The program advocates for residents living in nursing homes, Residential Care Facilities for the Elderly, Adult Residential Facilities, and Intermediate Care Facilities. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Agency on Aging Area 4 Long-Term Care Ombudsman do?
The Ombudsman investigates and resolves complaints made by or on behalf of residents living in Long-Term Care facilities. The program assists, advocates, empowers, and educates residents about their rights and works to improve their quality of life.
You can contact the Ombudsman for support with the following issues:
Residents‘ rights
Dignity and quality of life
Poor quality of care
Dietary concerns
Illegal or improper transfers or discharges
Inappropriate use of chemical restraints
Inappropriate use of physical restraints
Complaints regarding nursing homes
Complaints regarding Residential Care Facilities for the Elderly
Complaints regarding Adult Residential Facilities
Complaints regarding Intermediate Care Facilities
How can you contact the Agency on Aging Area 4 Long-Term Care Ombudsman?
1401 El Camino Avenue, 4th Floor
Sacramento, CA 95815
(916) 376-8910 – Telephone
(916) 376-8914 – Fax
Email: contactus@agencyonaging4.org
Ombudsman for San Diego County
The Ombudsman for San Diego County is the County of San Diego Long-Term Care Ombudsman Program.
Who is the County of San Diego Long-Term Care Ombudsman?
The County of San Diego Long-Term Care Ombudsman Program is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in San Diego County.
The program investigates abuse and assists people living in nursing homes, board and care homes, assisted living facilities, and adult day health care facilities. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the County of San Diego Long-Term Care Ombudsman do?
The Ombudsman investigates complaints, helps protect residents from abuse and neglect, promotes residents‘ rights, and works to improve the quality of care and quality of life for people living in Long-Term Care facilities.
You can contact the Ombudsman for support with the following issues:
Quality of care
Residents‘ rights
Abuse and neglect
Dietary concerns
Financial issues, including billing, financial exploitation, and benefits compensation
Physical or chemical restraints
Privacy and confidentiality
Transfers and discharges
Advance Health Care Directives
Resident and family councils
How can you contact the County of San Diego Long-Term Care Ombudsman?
5560 Overland Avenue, Suite 310
San Diego, CA 92123
(800) 640-4661 – Telephone
Ombudsman for San Luis Obispo County
The Ombudsman for San Luis Obispo County is the Long Term Care Ombudsman Services of San Luis Obispo County.
Who is the Long Term Care Ombudsman Services of San Luis Obispo County?
Long Term Care Ombudsman Services of San Luis Obispo County is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in San Luis Obispo County.
The program promotes the highest possible quality of life and care for residents living in Long-Term Care facilities. Ombudsman services are provided free of charge and all complaints are confidential.
What does the Long Term Care Ombudsman Services of San Luis Obispo County do?
The Ombudsman advocates for residents of nursing homes, board and care homes, and assisted living facilities. The program investigates complaints made by or on behalf of residents, makes regular visits to Long-Term Care facilities, and provides education on resident rights and elder abuse prevention.
You can contact the Ombudsman for support with the following issues:
Advocacy for residents‘ rights
Complaint investigations
Facility monitoring
Witnessing Advance Health Care Directives
Community education
Placement assistance
Information and referrals
Admission agreements
Reviewing facility licensing history
Long-Term Care training and education
Abuse or neglect concerns
Quality of care and quality of life concerns
How can you contact the Long Term Care Ombudsman Services of San Luis Obispo County?
3232 S. Higuera Street, Suite 101B
San Luis Obispo, CA 93401
(805) 785-0132
(805) 785-0134
Email: ombudsman@ombudsmanslo.org
Ombudsman for Santa Clara County
The Ombudsman for Santa Clara County is the Catholic Charities of Santa Clara County Long-Term Care Ombudsman Program.
Who is the Catholic Charities of Santa Clara County Long-Term Care Ombudsman?
Catholic Charities of Santa Clara County is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Santa Clara County.
The program advocates for residents living in Skilled Nursing Facilities and Residential Care Facilities for the Elderly. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Catholic Charities of Santa Clara County Long-Term Care Ombudsman do?
The Ombudsman advocates for residents‘ rights and works to improve the quality of care and quality of life for residents living in Long-Term Care facilities.
The program investigates and resolves complaints made by or on behalf of residents, provides information about residents‘ rights, supports residents and their families, and helps residents voice their concerns while respecting their wishes.
You can contact the Ombudsman for support with the following issues:
Resident rights
Quality of care
Quality of life
Complaint investigation and resolution
Abuse and neglect concerns
Resident advocacy
Information about Long-Term Care
Education for residents and their families
Community outreach
How can you contact the Catholic Charities of Santa Clara County Long-Term Care Ombudsman?
2625 Zanker Road, Suite 200
San Jose, CA 95134
(408) 944-0567 – Telephone
(408) 944-0566 – Fax
Email: ombudsman@ccscc.org
Ombudsman for Lake and Mendocino Counties
The Ombudsman for Lake and Mendocino Counties is the Lake and Mendocino County Area Agency on Aging Long-Term Care Ombudsman Program.
Who is the Lake and Mendocino County Area Agency on Aging Long-Term Care Ombudsman?
The Lake and Mendocino County Area Agency on Aging is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Lake and Mendocino Counties.
The program advocates for residents living in nursing homes, residential care facilities, and assisted living facilities. Ombudsmen are trained advocates who work to protect residents‘ rights and ensure they receive quality care. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Lake and Mendocino County Area Agency on Aging Long-Term Care Ombudsman do?
The Ombudsman advocates on behalf of residents in Long-Term Care facilities, investigates and resolves complaints, monitors the quality of care and quality of life, and works to protect residents‘ rights.
Ombudsmen make regular visits to Long-Term Care facilities, monitor conditions and care, provide training and education, and help ensure residents are treated with dignity and respect.
You can contact the Ombudsman for support with the following issues:
Protecting residents‘ rights
Investigating and resolving complaints
Quality of care concerns
Quality of life concerns
Facility monitoring
Education and training
Technical assistance
Information about Long-Term Care regulations
Advocacy for residents unable to speak for themselves
How can you contact the Lake and Mendocino County Area Agency on Aging Long-Term Care Ombudsman?
15975 Anderson Ranch Parkway
Lower Lake, CA 95457
(707) 262-4525 – Telephone
(707) 995-1081 – Fax
Ombudsman for Orange and Riverside Counties
The Ombudsman for Orange and Riverside Counties is the Council on Aging – Southern California Long-Term Care Ombudsman Program.
Who is the Council on Aging – Southern California Long-Term Care Ombudsman?
The Council on Aging – Southern California is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Orange and Riverside Counties.
The program advocates for residents living in nursing homes, board and care homes, and assisted living facilities. Its mission is to seek resolution of problems and advocate for the rights of residents with the goal of ensuring their dignity, quality of life, and quality of care. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Council on Aging – Southern California Long-Term Care Ombudsman do?
The Ombudsman advocates for residents living in Long-Term Care facilities, investigates complaints, protects residents‘ rights, and educates residents, families, and the community about Long-Term Care issues.
You can contact the Ombudsman for support with the following issues:
Advocating for residents‘ rights
Regular unannounced visits to Long-Term Care facilities
Investigating suspected physical, mental, or emotional abuse
Investigating neglect complaints
Reporting serious facility violations
Mediating and resolving residents‘ concerns
Witnessing Advance Health Care Directives
Placement information and referrals
Financial abuse concerns
Information about Long-Term Care issues
Education for residents, families, and the community
How can you contact the Council on Aging – Southern California Long-Term Care Ombudsman?
Orange County
2 Executive Circle, Suite 175
Irvine, CA 92614
1 (800) 300-6222 – Telephone
Email: help@coasc.org
Riverside County
2280 Market Street, Suite 140
Riverside, CA 92501
1 (833) 772-6624 – Telephone
Email: help@coasc.org
Ombudsman for San Francisco County
The Ombudsman for San Francisco County is the San Francisco Long-Term Care Ombudsman Program, operated by the Felton Institute.
Who is the San Francisco Long-Term Care Ombudsman?
The San Francisco Long-Term Care Ombudsman Program is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in San Francisco County.
The program advocates for the rights of people living in Skilled Nursing Facilities, Residential Care Facilities for the Elderly, and assisted living programs. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the San Francisco Long-Term Care Ombudsman do?
The Ombudsman receives and responds to complaints made by or on behalf of residents living in Long-Term Care facilities. The program advocates for residents‘ rights and helps address concerns affecting their care, safety, and well-being.
You can contact the Ombudsman for support with the following issues:
Suspected physical, mental, or emotional abuse
Quality of care concerns
Financial abuse
Witnessing Advance Health Care Directives
Attending resident care plan meetings
How can you contact the San Francisco Long-Term Care Ombudsman?
6221 Geary Boulevard, Second Floor
San Francisco, CA 94121
(415) 751-9788 – Telephone
Email: ombudsman@felton.org
Ombudsman for Ventura County
The Ombudsman for Ventura County is the Ventura County Ombudsman Program.
Who is the Ventura County Ombudsman?
The Ventura County Ombudsman Program is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Ventura County.
The program advocates for residents living in Skilled Nursing Facilities and Residential Care Facilities for the Elderly. Ombudsmen work to protect residents‘ rights, promote quality care, and improve quality of life. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Ventura County Ombudsman do?
The Ombudsman advocates for residents living in Long-Term Care facilities, investigates complaints, monitors facilities, and works to improve the quality of care and quality of life for residents.
You can contact the Ombudsman for support with the following issues:
Facility monitoring
Pre-placement counseling
Advance Health Care Directives
Elder abuse investigations
Community education
Facility staff education
Information and referrals
Caregiver support
Quality of care concerns
Residents‘ rights
How can you contact the Ventura County Ombudsman?
2021 Sperry Avenue, Suite 35
Ventura, CA 93003
(805) 656-1986 – Telephone
(805) 658-8540 – Fax
Email: contact@ombudsmanventura.org
Ombudsman for San Mateo County
The Ombudsman for San Mateo County is the AgeUp Long-Term Care Ombudsman Program.
Who is the AgeUp Long-Term Care Ombudsman?
AgeUp is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in San Mateo County.
The program is the federally mandated Ombudsman Program dedicated to protecting the dignity, rights, and quality of life of residents living in Skilled Nursing Facilities, assisted living communities, and board and care homes. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the AgeUp Long-Term Care Ombudsman do?
The Ombudsman advocates for residents living in Long-Term Care facilities, investigates concerns, supports residents in understanding and exercising their rights, and works with facilities to improve the quality of care and quality of life.
The Ombudsman also makes regular visits to Long-Term Care facilities and helps address serious concerns such as abuse, neglect, and unfair discharges.
You can contact the Ombudsman for support with the following issues:
Slow responses from administrators and caregivers
Lost or stolen personal belongings
Residents‘ rights concerns
Care planning decisions
Lack of meaningful activities
Unsafe or inappropriate discharges and transfers
Food quality and dietary concerns
Abuse or neglect
Quality of care concerns
How can you contact the AgeUp Long-Term Care Ombudsman?
1333 Madison Avenue
Redwood City, CA 94061
(650) 780-5707 – Telephone
Ombudsman for Monterey County
The Ombudsman for Monterey County is the Alliance on Aging Long-Term Care Ombudsman Program.
Who is the Alliance on Aging Long-Term Care Ombudsman?
Alliance on Aging is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Monterey County.
The program is staffed by state-certified Ombudsmen who advocate for residents living in nursing homes and Residential Care Facilities for the Elderly. Ombudsman services provide a voice for vulnerable seniors and work to protect their rights, dignity, and quality of life. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Alliance on Aging Long-Term Care Ombudsman do?
The Ombudsman resolves problems experienced by residents of Long-Term Care facilities, investigates complaints made on behalf of residents, and advocates for their rights. The program also protects vulnerable residents from abuse and neglect, safeguards confidential information, provides Long-Term Care placement information, and educates the community about residents‘ rights.
You can contact the Ombudsman for support with the following issues:
Advocating for residents‘ rights
Investigating complaints on behalf of residents in Long-Term Care facilities
Protecting vulnerable residents from abuse and neglect
Safeguarding confidential information
Long-Term Care placement information and assistance
Education about residents‘ rights
Community presentations about senior advocacy and Long-Term Care issues
How can you contact the Alliance on Aging Long-Term Care Ombudsman?
280 Dickman Avenue
Monterey, CA 93940
(831) 655-1334 – Telephone
Email: ecampos@allianceonaging.org
Ombudsman for Marin County
The Ombudsman for Marin County is the Marin County Long-Term Care Ombudsman Program.
Who is the Marin County Long-Term Care Ombudsman?
The Marin County Long-Term Care Ombudsman Program is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Marin County.
The program provides state-certified staff and volunteer Ombudsmen who assist residents living in licensed assisted living and skilled nursing facilities. The Ombudsman’s mission is to resolve problems and advocate for the rights of residents while ensuring their dignity, quality of life, and quality of care. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Marin County Long-Term Care Ombudsman do?
The Ombudsman assists residents by resolving complaints made by or on behalf of residents living in Long-Term Care facilities. The program also provides information and consultations to residents, families, and facilities about resident rights, Medicare and Medi-Cal, discharge planning, and community resources.
You can contact the Ombudsman for support with the following issues:
Complaint investigation and resolution
Residents‘ rights
Medicare and Medi-Cal information
Discharge planning
Community resources
Witnessing Advance Health Care Directives in Skilled Nursing Facilities
Information about assisted living and skilled nursing facility options and costs
Resident care plan meetings
Suspected abuse investigations
Community education
How can you contact the Marin County Long-Term Care Ombudsman?
10 North San Pedro Road
San Rafael, CA 94903
(415) 473-7446
Email: ombudsman@marincounty.gov
Ombudsman for Orange County
The Ombudsman for Orange County is the Office on Aging Orange County Long-Term Care Ombudsman Program.
Who is the Office on Aging Orange County Long-Term Care Ombudsman?
The Office on Aging Orange County is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Orange County.
The program provides state-certified, trained Ombudsmen who advocate for residents living in nursing facilities and residential care facilities for seniors. The Ombudsman’s goal is to maximize quality of care by emphasizing dignity and self-determination. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Office on Aging Orange County Long-Term Care Ombudsman do?
The Ombudsman advocates for residents living in Long-Term Care facilities, investigates complaints, protects residents‘ rights, and helps ensure residents receive quality care while maintaining their dignity and independence. The program also assists residents with completing Advance Health Care Directives so their healthcare wishes are respected.
You can contact the Ombudsman for support with the following issues:
Complaints regarding Long-Term Care facilities
Suspected abuse
Financial problems
Medicare and Medi-Cal issues
Evictions and transfers
Residents‘ rights
Advance Health Care Directives
How can you contact the Office on Aging Orange County Long-Term Care Ombudsman?
1300 S. Grand Avenue, Building B
Santa Ana, CA 92705
(714) 479-0107 – Telephone
Email: areaagencyonaging@occr.ocgov.com
Ombudsman for San Joaquin County
The Ombudsman for San Joaquin County is the San Joaquin County Aging and Community Services Long-Term Care Ombudsman Program.
Who is the San Joaquin County Aging and Community Services Long-Term Care Ombudsman?
San Joaquin County Aging and Community Services is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in San Joaquin County.
The program serves as an advocate for residents living in Skilled Nursing Facilities, Assisted Living Facilities, and Licensed Board and Care Homes. Ombudsmen provide information, advocacy, and complaint resolution to help protect residents‘ rights and improve their quality of life. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the San Joaquin County Aging and Community Services Long-Term Care Ombudsman do?
The Ombudsman investigates reports of abuse and neglect and advocates for residents living in Long-Term Care facilities. The program informs residents of their rights, assists with complaint resolution, and supports residents and their families throughout the advocacy process.
You can contact the Ombudsman for support with the following issues:
Resident rights
Physical abuse and neglect
Dietary concerns
Financial issues, including billing concerns, benefits, and financial exploitation
Physical or chemical restraints
Transfer and discharge concerns
Privacy and confidentiality
Witnessing Advance Health Care Directives in Skilled Nursing Facilities
Supporting resident and family councils
How can you contact the San Joaquin County Aging and Community Services Long-Term Care Ombudsman?
102 S. San Joaquin Street
Stockton, CA 95205
(209) 468-3785 – Telephone
(209) 932-2641 – Fax
Email: SJCOmbudsman@sjgov.org
Ombudsman for Santa Barbara County
The Ombudsman for Santa Barbara County is the Family Service Agency of Santa Barbara County Long-Term Care Ombudsman Program.
Who is the Family Service Agency of Santa Barbara County Long-Term Care Ombudsman?
Family Service Agency of Santa Barbara County is an Ombudsman Program. It handles complaints regarding Long-Term Care facilities in Santa Barbara County.
The program advocates for residents living in nursing homes, Residential Care Facilities for the Elderly, and assisted living facilities. Ombudsman representatives visit residents regularly, provide advocacy, and work to improve the quality of care and quality of life of residents. All Ombudsman services are provided free of charge and all complaints are confidential.
What does the Family Service Agency of Santa Barbara County Long-Term Care Ombudsman do?
The Ombudsman investigates complaints made by or on behalf of residents living in Long-Term Care facilities. The program advocates for improvements in resident care, helps resolve quality of care and safety concerns, visits residents regularly, provides education about residents‘ rights and abuse prevention, and helps prevent inappropriate evictions.
You can contact the Ombudsman for support with the following issues:
Quality of care concerns
Safety concerns
Residents‘ rights
Suspected abuse or neglect
Inappropriate evictions
Facility information and resources
Education about residents‘ rights and abuse prevention
Witnessing Advance Health Care Directives in Skilled Nursing Facilities
Support for residents and their families
How can you contact the Family Service Agency of Santa Barbara County Long-Term Care Ombudsman?
123 W. Gutierrez Street
Santa Barbara, CA 93101
(805) 922-1236 – Telephone
(805) 922-1541 – Fax
Email: LTCO@fsacares.org
Ombudsman for Inyo and Mono Counties
The Ombudsman for Inyo and Mono Counties is the Eastern Sierra Area Agency on Aging (ESAAA) Long-Term Care Ombudsman Program.
What does the Eastern Sierra Area Agency on Aging Long-Term Care Ombudsman do?
The Ombudsman investigates and attempts to resolve complaints made by or on behalf of residents living in Long-Term Care facilities. The program advocates for residents‘ rights, provides information about Long-Term Care services, and works to ensure residents receive appropriate care while maintaining their dignity and independence.
You can contact the Ombudsman for support with the following issues:
- Residents‘ rights
- Quality of care concerns
- Health and safety concerns
- Abuse or neglect concerns
- Poor treatment or dignity concerns
- Medical care, therapy, and rehabilitation issues
- Dietary concerns
- Improper transfers or discharges
- Inappropriate use of physical or chemical restraints
- Medicare and Medi-Cal benefit issues
- Information and support regarding Long-Term Care facilities
How can you contact the Eastern Sierra Area Agency on Aging Long-Term Care Ombudsman?
163 May Street
Bishop, CA 93514
(760) 872-4128
(760) 873-4250
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