{"id":150,"date":"2025-04-24T07:14:15","date_gmt":"2025-04-24T07:14:15","guid":{"rendered":"https:\/\/casetool.eu\/services\/"},"modified":"2026-04-16T09:12:02","modified_gmt":"2026-04-16T09:12:02","slug":"funktionen","status":"publish","type":"page","link":"https:\/\/ombudesk.com\/hu\/funktionen\/","title":{"rendered":"Funkci\u00f3k"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Moduljaink
\u00e1ttekint\u00e9se<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

MODUL
\u00c1TTEKINT\u00c9S<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Ha az OmbuDesket v\u00e1lasztja, k\u00fcl\u00f6nb\u00f6z\u0151 modulok k\u00f6z\u00fcl v\u00e1laszthat,
amelyek a platformon bel\u00fcl \u00e9rhet\u0151k el.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Alapmodulok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Alapmodulok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tA k\u00e9relembeny\u00fajt\u00e1s \u00e9s az \u00fcgykezel\u00e9s alapvet\u0151 funkci\u00f3i, a GDPR el\u0151\u00edr\u00e1sainak megfelel\u0151en.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00dcgyint\u00e9z\u00e9si \u0171rlapok<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk egy vagy t\u00f6bb \u00fcgyint\u00e9z\u00e9si \u0171rlapot k\u00edn\u00e1l. V\u00e1laszthat a k\u00e9sz \u0171rlapok k\u00f6z\u00fcl, vagy k\u00e9rhet egyedi ig\u00e9nyeire szabott megold\u00e1st is. Az \u0171rlapok minden esetben az \u00d6n v\u00e1llalati arculat\u00e1hoz igazodnak. Ig\u00e9ny eset\u00e9n a megl\u00e9v\u0151 CMS-rendszer\u00e9be is integr\u00e1lhat\u00f3k, \u00edgy z\u00f6kken\u0151mentesen illeszkednek weboldal\u00e1hoz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Antragsformular\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Az \u00fcgyint\u00e9z\u00e9si \u0171rlapot az \u00d6n egyedi ig\u00e9nyeihez igaz\u00edtjuk.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Dashboard<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A hat\u00e9kony munkav\u00e9gz\u00e9s alapja a j\u00f3l kialak\u00edtott munkafolyamat. Az OmbuDesk Dashboard ebben ny\u00fajt t\u00e1mogat\u00e1st a felhaszn\u00e1l\u00f3knak. \u00c1tl\u00e1that\u00f3 m\u00f3don jelen\u00edti meg azokat az \u00fcgyeket \u00e9s \u00fczeneteket, amelyek tov\u00e1bbi int\u00e9zked\u00e9st ig\u00e9nyelnek.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Gyors\u00edtsa fel az \u00fcgyek feldolgoz\u00e1s\u00e1t az \u00e1tl\u00e1that\u00f3 dashboard seg\u00edts\u00e9g\u00e9vel.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Kimutat\u00e1si dashboard<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A kimutat\u00e1si dashboard seg\u00edts\u00e9g\u00e9vel n\u00e9h\u00e1ny kattint\u00e1ssal \u00e1ttekintheti a b\u00e9k\u00e9ltet\u0151 test\u00fclet legfontosabb adatait. \u00cdgy \u00d6n \u00e9s csapata mindig naprak\u00e9sz k\u00e9pet kap a munk\u00e1hoz kapcsol\u00f3d\u00f3 legfontosabb mutat\u00f3kr\u00f3l.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Report-Dashboard\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
A jelent\u00e9si dashboardon egyszer\u0171en \u00e1ttekintheti a b\u00e9k\u00e9ltet\u0151 test\u00fclet legfontosabb adatait \u00e9s mutat\u00f3it. <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00dcgy\u00e1ttekint\u00e9s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk k\u00f6zponti eleme az \u00fcgy\u00e1ttekint\u00e9s. Itt egy helyen jelennek meg a beny\u00fajtott \u0171rlap adatai, az \u00fcgy aktu\u00e1lis st\u00e1tusza, valamint az \u00f6sszes kapcsol\u00f3d\u00f3 esem\u00e9ny id\u0151vonala. Az \u00e1ttekint\u00e9s tartalmazza az \u00fczeneteket, a felt\u00f6lt\u00f6tt dokumentumokat, a hat\u00e1rid\u0151ket \u00e9s a st\u00e1tuszv\u00e1ltoz\u00e1sokat is. Minden egyes m\u0171veletn\u00e9l nyomon k\u00f6vethet\u0151, hogy ki \u00e9s mikor hajtotta v\u00e9gre azt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Aktenansicht\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
A kompakt \u00fcgy\u00e1ttekint\u00e9s seg\u00edts\u00e9g\u00e9vel mindig \u00e1tl\u00e1thatja az \u00fcgyet.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

K\u00e9relmez\u0151k kezel\u00e9se<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Minden \u00fcgyh\u00f6z tartozik egy k\u00e9relmez\u0151, \u00e9s lehet\u0151s\u00e9g van olyan k\u00e9pvisel\u0151k r\u00f6gz\u00edt\u00e9s\u00e9re is, akik a k\u00e9relmez\u0151 nev\u00e9ben j\u00e1rnak el. Ha egy k\u00e9relmez\u0151 els\u0151 alkalommal ny\u00fajt be \u00fcgyet, a rendszer automatikusan l\u00e9trehoz sz\u00e1m\u00e1ra egy t\u00f6rzsadatlapot. A k\u00e9s\u0151bbi beadv\u00e1nyok eset\u00e9n a rendszer p\u00e9ld\u00e1ul az e-mail-c\u00edm alapj\u00e1n azonos\u00edtja a k\u00e9relmez\u0151t, \u00e9s automatikusan hozz\u00e1rendeli az \u00fcgyh\u00f6z.\n\nA k\u00e9relmez\u0151 r\u00e9szletes adatlapj\u00e1n az \u00f6sszes hozz\u00e1 kapcsol\u00f3d\u00f3 \u00fcgy megjelenik, \u00e9s innen k\u00f6zvetlen\u00fcl megnyithat\u00f3 az adott \u00fcgy. A rendszer emellett lehet\u0151s\u00e9get biztos\u00edt a k\u00e9relmez\u0151k k\u00f6z\u00f6tti keres\u00e9sre \u00e9s sz\u0171r\u00e9sre is.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
B\u00e1rmikor megtekintheti \u00e9s szerkesztheti az \u00f6sszes jelentkez\u0151t.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Ellen\u00e9rdek\u0171 felek kezel\u00e9se<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Minden \u00fcgyh\u00f6z egy vagy t\u00f6bb ellen\u00e9rdek\u0171 f\u00e9l kapcsolhat\u00f3. Az \u00fcgyint\u00e9z\u00e9si \u0171rlapon megadott adatok alapj\u00e1n a rendszer automatikusan felismeri a m\u00e1r ismert v\u00e1llalkoz\u00e1sokat, \u00e9s javaslatot tesz r\u00e1juk ellen\u00e9rdek\u0171 f\u00e9lk\u00e9nt. Ez\u00e1ltal elker\u00fclhet\u0151 ugyanazon ellen\u00e9rdek\u0171 f\u00e9l t\u00f6bbsz\u00f6ri r\u00f6gz\u00edt\u00e9se. Az \u00fcgyint\u00e9z\u0151k emellett \u00f6ssze is vonhatj\u00e1k az ellen\u00e9rdek\u0171 feleket, \u00edgy a duplik\u00e1ci\u00f3k a nyilv\u00e1ntart\u00e1sban egyszer\u0171en megsz\u00fcntethet\u0151k.
Az ellen\u00e9rdek\u0171 f\u00e9l r\u00e9szletes adatlapj\u00e1n az \u00f6sszes hozz\u00e1 kapcsol\u00f3d\u00f3 \u00fcgy megjelenik, \u00e9s innen k\u00f6zvetlen\u00fcl megnyithat\u00f3 az adott \u00fcgy. A rendszer emellett lehet\u0151s\u00e9get biztos\u00edt az ellen\u00e9rdek\u0171 felek k\u00f6z\u00f6tti keres\u00e9sre \u00e9s sz\u0171r\u00e9sre is.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Ansicht\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Az \u00f6sszes ellen\u00e9rdek\u0171 f\u00e9l adatai b\u00e1rmikor megtekinthet\u0151k \u00e9s szerkeszthet\u0151k.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

T\u00f6bbnyelv\u0171s\u00e9g<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az alkalmaz\u00e1s alap\u00e9rtelmez\u00e9s szerint n\u00e9met, angol \u00e9s magyar nyelven \u00e9rhet\u0151 el mind az \u00fcgyint\u00e9z\u0151k, mind a k\u00e9relmez\u0151k, mind az ellen\u00e9rdek\u0171 felek sz\u00e1m\u00e1ra. A megjelen\u00edtett nyelv a felhaszn\u00e1l\u00f3 b\u00f6ng\u00e9sz\u0151j\u00e9nek be\u00e1ll\u00edt\u00e1sait\u00f3l f\u00fcgg, ugyanakkor manu\u00e1lisan is m\u00f3dos\u00edthat\u00f3. Ig\u00e9ny eset\u00e9n tov\u00e1bbi nyelvek is hozz\u00e1adhat\u00f3k.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"OmbuDesk\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Az OmbuDesk nyelve b\u00e1rmikor m\u00f3dos\u00edthat\u00f3.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

GDPR-kompatibilis adatt\u00f6rl\u00e9s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az alkalmaz\u00e1s automatikusan felismeri a r\u00e9gebbi, m\u00e1r lez\u00e1rt \u00fcgyekhez kapcsol\u00f3d\u00f3 adatokat, \u00e9s anonimiz\u00e1lja azokat. A statisztikai adatok \u2013 p\u00e9ld\u00e1ul a kezelt \u00fcgyek sz\u00e1ma vagy azok kimenetele \u2013 \u00edgy megmaradnak, mik\u00f6zben minden szem\u00e9lyazonos\u00edt\u00e1sra alkalmas tartalom elt\u00e1vol\u00edt\u00e1sra ker\u00fcl. A r\u00e9gi adatok t\u00f6rl\u00e9s\u00e9nek id\u0151pontja az \u00fcgyf\u00e9l ig\u00e9nyei szerint egyedileg konfigur\u00e1lhat\u00f3.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"So\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
A GDPR-nak megfelel\u0151 adattiszt\u00edt\u00e1s egyetlen kattint\u00e1ssal<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Kommunik\u00e1ci\u00f3s modulok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Kommunik\u00e1ci\u00f3\nmodulok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az \u00fczenetek \u00e9s dokumentumok cser\u00e9j\u00e9hez t\u00f6bbf\u00e9le kommunik\u00e1ci\u00f3s csatorna \u00e1ll rendelkez\u00e9sre a k\u00e9relmez\u0151,
az ellen\u00e9rdek\u0171 f\u00e9l \u00e9s a b\u00e9k\u00e9ltet\u0151 test\u00fclet k\u00f6z\u00f6tt.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Port\u00e1lhozz\u00e1f\u00e9r\u00e9s minden f\u00e9l sz\u00e1m\u00e1ra<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az alkalmaz\u00e1s bels\u0151 fel\u00fclettel is rendelkezik, amelyet az \u00fcgyint\u00e9z\u0151k haszn\u00e1lnak az \u00fcgyek feldolgoz\u00e1s\u00e1ra \u00e9s a b\u00e9k\u00e9ltet\u0151 test\u00fclet nev\u00e9ben folytatott kommunik\u00e1ci\u00f3ra. Megfelel\u0151 jogosults\u00e1gok eset\u00e9n a rendszer konfigur\u00e1ci\u00f3ja rendszergazdai szinten is elv\u00e9gezhet\u0151. A k\u00e9relmez\u0151k \u00e9s az ellen\u00e9rdek\u0171 felek sz\u00e1m\u00e1ra egy nyilv\u00e1nosan el\u00e9rhet\u0151 fel\u00fclet \u00e1ll rendelkez\u00e9sre, ahol minden \u00e9rintett f\u00e9l megtekintheti saj\u00e1t \u00fcgyeit, \u00fczenetet k\u00fcldhet a b\u00e9k\u00e9ltet\u0151 test\u00fcletnek, \u00e9s dokumentumokat t\u00f6lthet fel. A felt\u00f6lt\u00f6tt dokumentumok \u00e9s \u00fczenetek l\u00e1that\u00f3s\u00e1g\u00e1t az adott \u00fcgy\u00e9rt felel\u0151s \u00fcgyint\u00e9z\u0151 szab\u00e1lyozza.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Anmeldung\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
A k\u00e9relmez\u0151k \u00e9s az ellen\u00e9rdek\u0171 felek bel\u00e9p\u00e9si k\u00f3ddal f\u00e9rhetnek hozz\u00e1 az OmbuDeskhez.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

E-mailek \u00e9s \u00fczenetek<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A fel\u00fcleten kereszt\u00fcl minden f\u00e9l k\u00fcldhet \u00e9s fogadhat \u00fczeneteket. A b\u00e9k\u00e9ltet\u0151 test\u00fclet \u00e1ltal k\u00fcld\u00f6tt \u00fczeneteket a rendszer e-mailben is tov\u00e1bb\u00edtja az \u00e9rintett feleknek. A felek e-mailben is kapcsolatba l\u00e9phetnek a b\u00e9k\u00e9ltet\u0151 test\u00fclettel, a be\u00e9rkez\u0151 e-maileket pedig a rendszer automatikusan az adott \u00fcgyh\u00f6z rendeli.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"So\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Az \u00f6sszes f\u00e9l kommunik\u00e1ci\u00f3ja az OmbuDeskben egy helyen kezelhet\u0151<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Telefonh\u00edv\u00e1sok \u00e9s levelek<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk lehet\u0151v\u00e9 teszi a telefonos megkeres\u00e9sek \u00e9s levelek r\u00f6gz\u00edt\u00e9s\u00e9t. Ez t\u00f6rt\u00e9nhet \u00faj \u00fcgy l\u00e9trehoz\u00e1sa n\u00e9lk\u00fcl is, p\u00e9ld\u00e1ul amikor a b\u00e9k\u00e9ltet\u0151 test\u00fclet t\u00e1j\u00e9koztat\u00e1st ny\u00fajt. Emellett az egyes \u00fcgyekhez kapcsol\u00f3d\u00f3 telefonh\u00edv\u00e1sok is dokument\u00e1lhat\u00f3k. \u00cdgy a telefonos megkeres\u00e9sek ut\u00f3lag is visszak\u00f6vethet\u0151k, \u00e9s az \u00fcgy dokument\u00e1ci\u00f3j\u00e1nak r\u00e9sz\u00e9t k\u00e9pezik. Ugyanez a levelekre is igaz: be\u00e9rkez\u00e9s\u00fck \u00e9s tartalmuk szint\u00e9n r\u00f6gz\u00edthet\u0151.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Telefonate\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Jegyzetek r\u00f6gz\u00edt\u00e9se az \u00fcgyh\u00f6z, amelyek b\u00e1rmikor visszakereshet\u0151k<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Dokumentumok<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk t\u00e1mogatja a dokumentumok t\u00e1rol\u00e1s\u00e1t, l\u00e1that\u00f3s\u00e1guk kezel\u00e9s\u00e9t \u00e9s tov\u00e1bb\u00edt\u00e1s\u00e1t. Minden f\u00e9l t\u00f6lthet fel dokumentumokat az adott \u00fcgyh\u00f6z. A dokumentumok kezdetben a felad\u00f3 \u00e9s a b\u00e9k\u00e9ltet\u0151 test\u00fclet sz\u00e1m\u00e1ra l\u00e1that\u00f3k, de az \u00fcgyint\u00e9z\u0151 m\u00e1s felek sz\u00e1m\u00e1ra is hozz\u00e1f\u00e9rhet\u0151v\u00e9 teheti \u0151ket. Az e-mail-mell\u00e9kletk\u00e9nt be\u00e9rkez\u0151 dokumentumok automatikusan az \u00fcgyh\u00f6z ker\u00fclnek, ahonnan tov\u00e1bb\u00edthat\u00f3k, \u00e9s l\u00e1that\u00f3s\u00e1guk is m\u00f3dos\u00edthat\u00f3. A b\u00e9k\u00e9ltet\u0151 test\u00fclet emellett szabv\u00e1nyos dokumentumokat is t\u00e1rolhat, amelyeket sz\u00fcks\u00e9g eset\u00e9n \u2013 ak\u00e1r e-mail-sablonokhoz kapcsolva \u2013 m\u00e1s feleknek is elk\u00fcldhet vagy el\u00e9rhet\u0151v\u00e9 tehet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Dokumenteupload\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Minden f\u00e9l egyszer\u0171en felt\u00f6lthet \u00faj dokumentumokat.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Messenger alkalmaz\u00e1sok<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az e-mailes \u00e9s port\u00e1lon kereszt\u00fcli kommunik\u00e1ci\u00f3 mellett \u00fczenetk\u00fcld\u0151 alkalmaz\u00e1sok is integr\u00e1lhat\u00f3k a kommunik\u00e1ci\u00f3s folyamatba. Az integr\u00e1ci\u00f3 az egyedi ig\u00e9nyekhez igaz\u00edthat\u00f3. Ilyen lehet p\u00e9ld\u00e1ul a WhatsApp-, SMS- vagy RCS-alap\u00fa \u00fczenetk\u00fcld\u00e9s \u00e9s -fogad\u00e1s, amely m\u00e1r Android- \u00e9s iOS-eszk\u00f6z\u00f6k\u00f6n is el\u00e9rhet\u0151.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"E-Mails\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Keres\u00e9si funkci\u00f3k<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Keres\u00e9si funkci\u00f3k<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAz alkalmaz\u00e1s t\u00e1mogatja a nagy mennyis\u00e9g\u0171 adat hat\u00e9kony keres\u00e9s\u00e9t,\nvalamint az \u00fcgyek \u00e9s ism\u00e9tl\u0151d\u0151 mint\u00e1zatok azonos\u00edt\u00e1s\u00e1t. <\/span>
esetek vagy ism\u00e9tl\u0151d\u0151 t\u00e9nyek keres\u00e9se.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Teljes sz\u00f6veg\u0171 keres\u00e9s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A modern alkalmaz\u00e1sok felhaszn\u00e1l\u00f3i ma m\u00e1r hozz\u00e1szoktak a vill\u00e1mgyors keres\u00e9shez, amelyet a Google \u00e9s m\u00e1s hasonl\u00f3 szolg\u00e1ltat\u00e1sok ny\u00fajtanak. Az OmbuDesk ezt egy integr\u00e1lt keres\u0151motorral t\u00e1mogatja, amely teljes sz\u00f6veg\u0171 keres\u00e9st tesz lehet\u0151v\u00e9 nagyon nagy mennyis\u00e9g\u0171 adatban is, ak\u00e1r a m\u00e1sodperc t\u00f6rt r\u00e9sze alatt. A keres\u0151motor a g\u00e9pel\u00e9si hib\u00e1kat is toler\u00e1lja, \u00edgy az \u00fcgyint\u00e9z\u0151k hat\u00e9konyan kereshetnek r\u00e9gebbi \u00fcgyekben kifejez\u00e9sekre, szem\u00e9lyekre vagy relev\u00e1ns t\u00e9nyekre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Beispielhafter\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
\u00dcgyek, dokumentumok \u00e9s egy\u00e9b adatok keres\u00e9se m\u00e1sodpercek alatt<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Krit\u00e9riumalap\u00fa keres\u00e9s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A teljes sz\u00f6veg\u0171 keres\u00e9s mellett \u00f6sszetett keres\u00e9si felt\u00e9telek is megadhat\u00f3k \u00e9s kombin\u00e1lhat\u00f3k. Az \u00edgy l\u00e9trehozott keres\u00e9sek saj\u00e1t n\u00e9v alatt menthet\u0151k, \u00e9s k\u00e9s\u0151bb b\u00e1rmikor \u00fajra felhaszn\u00e1lhat\u00f3k. \u00cdgy p\u00e9ld\u00e1ul el\u0151re be\u00e1ll\u00edthat\u00f3k az egyes \u00fcgyekre, az elm\u00falt k\u00e9t h\u00e9tben lez\u00e1rt \u00fcgyekre vagy egy adott kulcssz\u00f3val ell\u00e1tott \u00fcgyekre vonatkoz\u00f3 keres\u00e9sek.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Komplexe\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Hozzon l\u00e9tre \u00e9s mentsen el egy\u00e9ni keres\u00e9seket<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Hamarosan el\u00e9rhet\u0151: hasonl\u00f3s\u00e1gi keres\u00e9s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A mesters\u00e9ges intelligenci\u00e1val t\u00e1mogatott hasonl\u00f3s\u00e1gi keres\u00e9s az OmbuDesk egyik kiemelt keres\u00e9si funkci\u00f3ja. Az \u00fcgyint\u00e9z\u0151 szabadon megfogalmazhatja a t\u00e9ny\u00e1ll\u00e1st, a rendszer pedig olyan \u00fcgyeket keres, amelyek tartalmukban hasonl\u00edtanak a le\u00edr\u00e1shoz. Ez a keres\u00e9si megold\u00e1s \u00faj szintet k\u00e9pvisel, mivel akkor is relev\u00e1ns tal\u00e1latokat jelen\u00edt meg, ha egy kor\u00e1bbi \u00fcgyben elt\u00e9r\u0151 megfogalmaz\u00e1s szerepel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Beispielhafter\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Hamarosan lehet\u0151s\u00e9g lesz hasonl\u00f3 \u00fcgyek keres\u00e9s\u00e9re az OmbuDeskben.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Adminisztr\u00e1ci\u00f3s modulok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Adminisztr\u00e1ci\u00f3\nmodulok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Konfigur\u00e1ci\u00f3s \u00e9s testreszab\u00e1si funkci\u00f3k\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Sz\u00f6vegsablonok \u00e9s sz\u00f6vegmodulok<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az \u00fcgyek hat\u00e9kony feldolgoz\u00e1s\u00e1t glob\u00e1lis \u00e9s egy\u00e9ni sz\u00f6vegsablonok, valamint sz\u00f6vegmodulok t\u00e1mogatj\u00e1k. Ezek seg\u00edts\u00e9g\u00e9vel a gyakran haszn\u00e1lt megfogalmaz\u00e1sok teljes e-mailek vagy egyes bekezd\u00e9sek form\u00e1j\u00e1ban is \u00fajra felhaszn\u00e1lhat\u00f3k. A sablonokban hely\u0151rz\u0151k alkalmazhat\u00f3k, amelyeket a rendszer az \u00fcgy adatai alapj\u00e1n automatikusan kit\u00f6lt, p\u00e9ld\u00e1ul a megsz\u00f3l\u00edt\u00e1s, a felek neve vagy az \u00fcgysz\u00e1m eset\u00e9ben. A sz\u00f6vegsablonok hat\u00e1rid\u0151kh\u00f6z is kapcsolhat\u00f3k, \u00edgy elk\u00fcld\u00e9s\u00fck automatikusan hat\u00e1rid\u0151t hozhat l\u00e9tre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Beschleunigen\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Testreszabhat\u00f3 sz\u00f6vegsablonok, sz\u00f6vegmodulok \u00e9s hely\u0151rz\u0151k<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Testreszabhat\u00f3 mez\u0151k<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk nagym\u00e9rt\u00e9kben testre szabhat\u00f3 a bek\u00e9ltet\u0151 test\u00fcletek \u00e9s v\u00e1lasztottb\u00edr\u00f3s\u00e1gi szervek egyedi ig\u00e9nyeihez. Az ilyen testreszab\u00e1sokat fejleszt\u0151csapatunk az \u00fcgyf\u00e9l k\u00e9r\u00e9s\u00e9re v\u00e9gzi el. Emellett lehet\u0151s\u00e9g van egyedi be\u00e1ll\u00edt\u00e1sok alkalmaz\u00e1s\u00e1ra is. A \u201etestreszabhat\u00f3 mez\u0151k\u201d olyan mez\u0151k, amelyeket maga a szervezet hat\u00e1roz meg, \u00e9s amelyek az egyes \u00fcgyekhez adhat\u00f3k hozz\u00e1. Ezek az egy\u00e9ni mez\u0151k ig\u00e9ny eset\u00e9n az \u00fcgyint\u00e9z\u00e9si \u0171rlapokba is be\u00e9p\u00edthet\u0151k, \u00edgy azokat a k\u00e9relmez\u0151 k\u00f6zvetlen\u00fcl a beny\u00fajt\u00e1s sor\u00e1n kit\u00f6ltheti.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Selbstdefinierte\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
K\u00f6nnyed\u00e9n meghat\u00e1rozhatja saj\u00e1t szektorait, \u00fcgy\u00e1llapotait, e-mail-sablonjait \u00e9s tov\u00e1bbi be\u00e1ll\u00edt\u00e1sait.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Felhaszn\u00e1l\u00f3kezel\u00e9s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A felhaszn\u00e1l\u00f3k az OmbuDeskben egyszer\u0171en hiteles\u00edthet\u0151k a b\u00e9k\u00e9ltet\u0151 test\u00fclet megl\u00e9v\u0151 azonos\u00edt\u00e1si rendszer\u00e9n kereszt\u00fcl, p\u00e9ld\u00e1ul egyszeri bejelentkez\u00e9ssel (SSO). Az OmbuDesk integr\u00e1lhat\u00f3 az Office 365, a Microsoft Active Directory, a Google Workspace vagy m\u00e1s OAuth2-kompatibilis hiteles\u00edt\u00e9si rendszerekhez. Ha erre nincs sz\u00fcks\u00e9g, a rendszer be\u00e9p\u00edtett felhaszn\u00e1l\u00f3kezel\u00e9se is haszn\u00e1lhat\u00f3, amely t\u00e1mogatja a felhaszn\u00e1l\u00f3k l\u00e9trehoz\u00e1s\u00e1t \u00e9s letilt\u00e1s\u00e1t, a jogosults\u00e1gok kezel\u00e9s\u00e9t, valamint a jelszavak m\u00f3dos\u00edt\u00e1s\u00e1t.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
P\u00e9lda egy konkr\u00e9t \u00fcgyf\u00e9lmegold\u00e1sra<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Egy\u00e9nileg meghat\u00e1rozott v\u00e1laszt\u00f3list\u00e1k<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A szoftver sz\u00e1mos pontj\u00e1n v\u00e1laszt\u00f3list\u00e1k t\u00e1mogatj\u00e1k az adatmez\u0151k kit\u00f6lt\u00e9s\u00e9t. Ilyen lehet p\u00e9ld\u00e1ul az \u00fcgy \u00e1llapota, a megsz\u00f3l\u00edt\u00e1s, az \u00e1gazat vagy m\u00e1s mez\u0151k \u00e9rt\u00e9ke. Az OmbuDesk platform adminisztr\u00e1torai sz\u00e1mos ilyen v\u00e1laszt\u00f3list\u00e1t saj\u00e1t ig\u00e9nyeik szerint konfigur\u00e1lhatnak.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Beispielhafte\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
\u00daj v\u00e1laszt\u00f3list\u00e1k egyszer\u0171 l\u00e9trehoz\u00e1sa<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Mesters\u00e9ges intelligencia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Mesters\u00e9ges intelligencia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A mesters\u00e9ges intelligencia nyelvi modelljei t\u00e1mogatj\u00e1k az \u00fcgyint\u00e9z\u0151ket \u00e9s a medi\u00e1torokat
az \u00fcgyint\u00e9z\u0151ket \u00e9s a k\u00e9relmez\u0151ket a mindennapi munk\u00e1ban<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

OmbuDesk-Chatbot<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk chatbot aktiv\u00e1lhat\u00f3 az \u00fcgyint\u00e9z\u0151k \u00e9s a medi\u00e1torok sz\u00e1m\u00e1ra. Ide csatlakoztathat\u00f3 az \u00d6n \u00e1ltal v\u00e1lasztott nyelvi modell (LLM). A chatbot ismeri az \u00fcgy r\u00e9szleteit, \u00e9s konkr\u00e9t k\u00e9rd\u00e9sek megv\u00e1laszol\u00e1s\u00e1val tud seg\u00edteni \u00d6nnek.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Chatbot\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Az adott \u00fcggyel kapcsolatos k\u00e9rd\u00e9seire b\u00e1rmikor v\u00e1laszt kaphat.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Sz\u00f6veg egyszer\u0171s\u00edt\u00e9se<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az \u00f6sszetett, olykor jogi nyelven megfogalmazott inform\u00e1ci\u00f3kat gyakran a laikusok sz\u00e1m\u00e1ra is \u00e9rthet\u0151 form\u00e1ban kell megfogalmazni. Ebben seg\u00edt a mesters\u00e9ges intelligenci\u00e1val t\u00e1mogatott egyszer\u0171s\u00edt\u00e9si funkci\u00f3, amely ennek megfelel\u0151en k\u00e9sz\u00edti el\u0151 az \u00fczeneteket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Text\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Egyszer\u0171s\u00edtse az \u00f6sszetett tartalmakat egyetlen kattint\u00e1ssal<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Automatiz\u00e1lt ford\u00edt\u00e1s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk t\u00e1mogatja az \u00fcgyint\u00e9z\u0151ket a sz\u00f6vegek ford\u00edt\u00e1s\u00e1ban, legyen sz\u00f3 a k\u00e9relmez\u0151kt\u0151l vagy az ellen\u00e9rdek\u0171 felekt\u0151l \u00e9rkez\u0151 \u00fczenetekr\u0151l, illetve a kimen\u0151 kommunik\u00e1ci\u00f3r\u00f3l. A ford\u00edt\u00e1s t\u00f6bb mint 50 k\u00fcl\u00f6nb\u00f6z\u0151 nyelven \u00e9rhet\u0151 el.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"KI-Text\u00fcbersetzung\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Egyszer\u0171en ford\u00edthatja a felekkel folytatott kommunik\u00e1ci\u00f3t t\u00f6bb nyelvre<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Automatiz\u00e1lt \u00fcgy\u00f6sszefoglal\u00f3k<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az \u00f6sszefoglal\u00e1s a modern nyelvi modellek egyik kiemelked\u0151 k\u00e9pess\u00e9ge. Az OmbuDesk ezt a funkci\u00f3t arra haszn\u00e1lja, hogy val\u00f3s id\u0151ben t\u00f6m\u00f6r \u00f6sszefoglal\u00f3t k\u00e9sz\u00edtsen az \u00fcgyr\u0151l az \u00f6sszes rendelkez\u00e9sre \u00e1ll\u00f3 adat \u2013 bele\u00e9rtve az \u00fczeneteket \u00e9s a dokumentumokat is \u2013 alapj\u00e1n. Ez jelent\u0151sen megk\u00f6nny\u00edti a helyettes\u00edt\u00e9st \u00e9s az \u00fcgyek \u00fajb\u00f3li kioszt\u00e1s\u00e1t, ez\u00e1ltal n\u00f6veli az \u00fcgyint\u00e9z\u0151k hat\u00e9konys\u00e1g\u00e1t.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Lesen\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Haszn\u00e1lja ki a mesters\u00e9ges intelligencia \u00e1ltal k\u00e9sz\u00edtett megb\u00edzhat\u00f3 \u00fcgy\u00f6sszefoglal\u00f3k el\u0151nyeit<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Integr\u00e1ci\u00f3s modulok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Integr\u00e1ci\u00f3\nmodulok<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAz OmbuDesk modern ReST interf\u00e9sz\u00e9nek k\u00f6sz\u00f6nhet\u0151en k\u00f6nnyen integr\u00e1lhat\u00f3 m\u00e1s rendszerekbe.
A megl\u00e9v\u0151 adatok az \u00fczembe helyez\u00e9s el\u0151tt migr\u00e1lhat\u00f3k \u00e9s import\u00e1lhat\u00f3k.
Az adatok b\u00e1rmikor export\u00e1lhat\u00f3k Excel- vagy Word-form\u00e1tumba.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Microsoft Office 365<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk ig\u00e9ny szerint integr\u00e1lhat\u00f3 az Office 365 k\u00f6rnyezet\u00e9be. A felhaszn\u00e1l\u00f3i szerepk\u00f6r\u00f6k \u2013 p\u00e9ld\u00e1ul szuperfelhaszn\u00e1l\u00f3, adminisztr\u00e1tor vagy \u00fcgyint\u00e9z\u0151 \u2013 a Microsoft Entra fel\u00fclet\u00e9n kereszt\u00fcl kezelhet\u0151k, a bejelentkez\u00e9s pedig a megszokott Microsoft-bejelentkez\u00e9si fel\u00fcleten kereszt\u00fcl t\u00f6rt\u00e9nik. Ez magas szint\u0171 biztons\u00e1got biztos\u00edt, mik\u00f6zben a munkat\u00e1rsak bel\u00e9p\u00e9se \u00e9s kil\u00e9p\u00e9se egyetlen helyen kezelhet\u0151, tov\u00e1bbi jelszavak haszn\u00e1lata n\u00e9lk\u00fcl.\n\nAz e-mailek k\u00fcld\u00e9se \u00e9s fogad\u00e1sa Microsoft-specifikus interf\u00e9szeken kereszt\u00fcl, a szervezet saj\u00e1t e-mail-tartom\u00e1ny\u00e1val t\u00f6rt\u00e9nhet. Az OmbuDesk emellett k\u00fcl\u00f6nb\u00f6z\u0151 jelent\u00e9si lehet\u0151s\u00e9geket \u00e9s Microsoft Excel-, illetve Word-form\u00e1tum\u00fa exportot is t\u00e1mogat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Google Workspace<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk ig\u00e9ny eset\u00e9n a Google Workspace k\u00f6rnyezet\u00e9be is integr\u00e1lhat\u00f3. A felhaszn\u00e1l\u00f3i szerepk\u00f6r\u00f6k a Google Admin fel\u00fclet\u00e9n kereszt\u00fcl kezelhet\u0151k, a bejelentkez\u00e9s pedig a megszokott Google-bejelentkez\u00e9si fel\u00fcleten t\u00f6rt\u00e9nik. Ez egyszer\u0171bb hozz\u00e1f\u00e9r\u00e9st \u00e9s magas szint\u0171 biztons\u00e1got biztos\u00edt, mik\u00f6zben nincs sz\u00fcks\u00e9g tov\u00e1bbi jelszavak haszn\u00e1lat\u00e1ra.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Microsoft Active Directory<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk opcion\u00e1lisan integr\u00e1lhat\u00f3 a Microsoft Active Directory rendszerrel a felhaszn\u00e1l\u00f3k hiteles\u00edt\u00e9s\u00e9hez \u00e9s jogosults\u00e1gkezel\u00e9s\u00e9hez. A felhaszn\u00e1l\u00f3k adminisztr\u00e1ci\u00f3ja a megszokott m\u00f3don az MS AD-ben t\u00f6rt\u00e9nik, az OmbuDesk pedig a bejelentkez\u00e9s sor\u00e1n ellen\u0151rzi a felhaszn\u00e1l\u00f3hoz rendelt csoportokat \u00e9s jogosults\u00e1gokat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

OAuth 2.0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A Microsoft \u00e9s a Google integr\u00e1ci\u00f3ja mellett az OmbuDesk term\u00e9szetesen b\u00e1rmely OAuth 2-kompatibilis hiteles\u00edt\u00e9si szerverhez is z\u00f6kken\u0151mentesen csatlakoztathat\u00f3, p\u00e9ld\u00e1ul a JBoss Keycloakhoz.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

ReST API<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk valamennyi funkci\u00f3ja el\u00e9rhet\u0151 REST interf\u00e9szen kereszt\u00fcl, \u00edgy a rendszer m\u00e1s alkalmaz\u00e1sokkal is k\u00f6nnyen integr\u00e1lhat\u00f3. Szoftverm\u00e9rn\u00f6keink sz\u00edvesen ny\u00fajtanak tan\u00e1csot az ebb\u0151l ad\u00f3d\u00f3 sz\u00e9les k\u00f6r\u0171 integr\u00e1ci\u00f3s lehet\u0151s\u00e9gekr\u0151l.
Ig\u00e9ny eset\u00e9n az OmbuDesk interf\u00e9szei m\u00e1s rendszerekbe is integr\u00e1lhat\u00f3k.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

\u00dcgyadatok import\u00e1l\u00e1sa \u00e9s migr\u00e1l\u00e1sa a kor\u00e1bbi rendszerb\u0151l<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Szeretn\u00e9 a r\u00e9gi alkalmaz\u00e1s adatait az OmbuDeskbe \u00e1tvinni? Ez nem jelent probl\u00e9m\u00e1t. Nagy tapasztalattal rendelkez\u00fcnk a kor\u00e1bbi rendszerekb\u0151l sz\u00e1rmaz\u00f3 adatok migr\u00e1l\u00e1s\u00e1ban. A megl\u00e9v\u0151 adatszerkezet elemz\u00e9s\u00e9t k\u00f6vet\u0151en olyan migr\u00e1ci\u00f3s szkripteket k\u00e9sz\u00edt\u00fcnk, amelyek egy el\u0151re meghat\u00e1rozott id\u0151pontban, teljesen automatiz\u00e1lt folyamat keret\u00e9ben import\u00e1lj\u00e1k az adatokat az OmbuDeskbe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Folyamatt\u00e1mogat\u00e1s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Folyamat\nt\u00e1mogat\u00e1s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az olyan funkci\u00f3k, mint a hat\u00e1rid\u0151k kezel\u00e9se, a st\u00e1tuszv\u00e1ltoz\u00e1sok, a j\u00f3v\u00e1hagy\u00e1si mechanizmusok \u00e9s a szabads\u00e1g alatti helyettes\u00edt\u00e9s, t\u00e1mogatj\u00e1k az \u00fcgyfeldolgoz\u00e1si folyamatok \u00e1tl\u00e1that\u00f3 \u00e9s ellen\u0151rz\u00f6tt m\u0171k\u00f6d\u00e9s\u00e9t.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Hat\u00e1rid\u0151k<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk t\u00e1mogatja a hat\u00e1rid\u0151k kezel\u00e9s\u00e9t, \u00edgy az \u00fcgyek a megfelel\u0151 id\u0151ben ism\u00e9t napirendre ker\u00fclhetnek. A lej\u00e1r\u00f3 hat\u00e1rid\u0151kkel \u00e9rintett \u00fcgyek automatikusan megjelennek az \u00fcgyint\u00e9z\u0151 dashboardj\u00e1n, ezzel seg\u00edtve az \u00fcgyfeldolgoz\u00e1s id\u0151ben t\u00f6rt\u00e9n\u0151 folytat\u00e1s\u00e1t. A funkci\u00f3 biztos\u00edtja, hogy egyetlen hat\u00e1rid\u0151 se maradjon \u00e9szrev\u00e9tlen, \u00e9s t\u00e1mogatja az \u00fcgyint\u00e9z\u0151ket abban, hogy mindig a megfelel\u0151 id\u0151ben esed\u00e9kes \u00fcgyekre \u00f6sszpontos\u00edthassanak.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Fristsetzung\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Hat\u00e1rid\u0151k l\u00e9trehoz\u00e1sa \u00e9s nyomon k\u00f6vet\u00e9se k\u00f6zvetlen\u00fcl az \u00fcgyben<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

J\u00f3v\u00e1hagy\u00e1si \u00e9s enged\u00e9lyez\u00e9si folyamatok<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A szervezeti fel\u00e9p\u00edt\u00e9st\u0151l f\u00fcgg\u0151en egyes d\u00f6nt\u00e9sekhez m\u00e1s munkat\u00e1rsak bevon\u00e1s\u00e1ra is sz\u00fcks\u00e9g lehet a vitarendez\u00e9si folyamat sor\u00e1n. Az OmbuDesk ezt j\u00f3v\u00e1hagy\u00e1si \u00e9s enged\u00e9lyez\u00e9si folyamatokkal t\u00e1mogatja. Mind az \u00fczenettervezetek, mind az \u00fcgyek \u00e1llapotv\u00e1ltoz\u00e1sai j\u00f3v\u00e1hagy\u00e1sra tov\u00e1bb\u00edthat\u00f3k a jogosult munkat\u00e1rsaknak. \u0150k err\u0151l a dashboardon \u00e9s e-mail-\u00e9rtes\u00edt\u00e9sben is t\u00e1j\u00e9koztat\u00e1st kapnak. Amint a j\u00f3v\u00e1hagy\u00e1s megt\u00f6rt\u00e9nt vagy az ig\u00e9nyt elutas\u00edtott\u00e1k, az \u00e9rintett felhaszn\u00e1l\u00f3 ism\u00e9t \u00e9rtes\u00edt\u00e9st kap, \u00e9s az \u00fcgy feldolgoz\u00e1sa folytat\u00f3dhat. A j\u00f3v\u00e1hagy\u00e1si folyamatok napl\u00f3z\u00e1sra is ker\u00fclnek, \u00edgy a d\u00f6nt\u00e9shozatal minden l\u00e9p\u00e9se nyomon k\u00f6vethet\u0151 \u00e9s \u00e1tl\u00e1that\u00f3 marad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Genehmigungen\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Az OmbuDesk seg\u00edts\u00e9g\u00e9vel egyszer\u0171en kialak\u00edthat\u00f3k \u00e9s kezelhet\u0151k a j\u00f3v\u00e1hagy\u00e1si \u00e9s enged\u00e9lyez\u00e9si folyamatok<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

K\u00fcl\u00f6nb\u00f6z\u0151 folyamatt\u00edpusok t\u00e1mogat\u00e1sa<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk az egyszer\u0171 b\u00e9k\u00e9ltet\u0151 test\u00fcleti elj\u00e1r\u00e1sok mellett ig\u00e9ny eset\u00e9n \u00f6sszetettebb elj\u00e1r\u00e1st\u00edpusokat is t\u00e1mogat. Egyedi ig\u00e9nyei megval\u00f3s\u00edt\u00e1s\u00e1val kapcsolatban k\u00e9rj\u00fck, vegye fel vel\u00fcnk a kapcsolatot.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t
<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az \u00fcgy \u00e1llapot\u00e1nak nyomon k\u00f6vet\u00e9se \u00e9s \u00e1tl\u00e1that\u00f3 k\u00f6vethet\u0151s\u00e9ge<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az \u00fcgy \u00e1llapota a feldolgoz\u00e1s el\u0151rehalad\u00e1s\u00e1t jelzi. Az egyes \u00e1llapot\u00e9rt\u00e9keket a rendszergazda szabadon meghat\u00e1rozhatja. Az alkalmaz\u00e1s minden st\u00e1tuszv\u00e1ltoz\u00e1st napl\u00f3z, a d\u00e1tum, az id\u0151pont \u00e9s a m\u00f3dos\u00edt\u00e1st v\u00e9gz\u0151 \u00fcgyint\u00e9z\u0151 nev\u00e9nek r\u00f6gz\u00edt\u00e9s\u00e9vel. Ugyanez vonatkozik az elk\u00fcld\u00f6tt \u00fczenetekre, a l\u00e9trehozott jegyzetekre \u00e9s a felt\u00f6lt\u00f6tt dokumentumokra is. Ennek k\u00f6sz\u00f6nhet\u0151en a teljes folyamat \u00e1tl\u00e1that\u00f3, \u00e9s b\u00e1rmikor nyomon k\u00f6vethet\u0151.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Behalten\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
A sz\u0171rhet\u0151 \u00fcgyt\u00f6rt\u00e9net seg\u00edts\u00e9g\u00e9vel mindig \u00e1tl\u00e1thatja az \u00fcgy el\u0151zm\u00e9nyeit.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

T\u00e1voll\u00e9ti helyettes\u00edt\u00e9s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Az OmbuDesk egyszer\u0171 \u00e9s hat\u00e9kony megold\u00e1st k\u00edn\u00e1l a szabads\u00e1gon vagy betegszabads\u00e1gon l\u00e9v\u0151 koll\u00e9g\u00e1k helyettes\u00edt\u00e9s\u00e9re. A helyettes\u00edt\u0151 munkat\u00e1rs \u00e1tveheti a koll\u00e9ga szerepk\u00f6r\u00e9t, \u00e9s annak n\u00e9zet\u00e9ben dolgozhat tov\u00e1bb. Minden m\u0171veletn\u00e9l r\u00f6gz\u00edt\u00e9sre ker\u00fcl, hogy azt t\u00e9nylegesen ki v\u00e9gezte el, \u00edgy a folyamat szabads\u00e1g alatti helyettes\u00edt\u00e9s eset\u00e9n is teljes m\u00e9rt\u00e9kben \u00e1tl\u00e1that\u00f3 \u00e9s nyomon k\u00f6vethet\u0151 marad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Urlaubsvertretung\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Egy koll\u00e9ga n\u00e9zete egyetlen kattint\u00e1ssal \u00e1tvehet\u0151.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Sz\u00f6vegjav\u00edt\u00e1s<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A kommunik\u00e1ci\u00f3 minden vitarendez\u00e9si test\u00fclet elengedhetetlen r\u00e9sze. Az \u00fcgyint\u00e9z\u0151k naponta t\u00f6bb tucat \u00fczenetet k\u00fcldenek el. Ez\u00e9rt az OmbuDeskben egyetlen kattint\u00e1ssal \u2013 a mesters\u00e9ges intelligencia seg\u00edts\u00e9g\u00e9vel \u2013 jav\u00edttathatja az e-mailek tartalm\u00e1t, \u00e9s \u00edgy elker\u00fclheti a helyes\u00edr\u00e1si hib\u00e1kat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Egy kattint\u00e1ssal jav\u00edthatja kommunik\u00e1ci\u00f3s anyagainak tartalm\u00e1t<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

GYIK<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHi\u00e1nyzik egy funkci\u00f3. Mit tehetek?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Az OmbuDesk a CIIT Software megold\u00e1sa. T\u00f6bb mint 20 \u00e9ve fejleszt\u00fcnk egyedi szoftvermegold\u00e1sokat. Ossza meg vel\u00fcnk ig\u00e9nyeit \u00e9s elv\u00e1r\u00e1sait, \u00e9s k\u00f6z\u00f6sen megtal\u00e1ljuk az \u00d6n sz\u00e1m\u00e1ra legmegfelel\u0151bb, testre szabott megold\u00e1st.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHogyan kezelik a szem\u00e9lyes adatokat?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Az OmbuDesk a szem\u00e9lyes adatokat a GDPR el\u0151\u00edr\u00e1sainak megfelel\u0151en kezeli.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAz OmbuDesk akad\u00e1lymentes?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Igen, 2025 j\u00fanius\u00e1t\u00f3l az EU akad\u00e1lymentes\u00edt\u00e9si t\u00f6rv\u00e9nye (EAA) hat\u00e1lya al\u00e1 tartoz\u00f3 valamennyi weboldalnak meg kell felelnie a WCAG 2.1 AA szabv\u00e1nynak. Az OmbuDesk m\u00e1r most is teljes\u00edti az erre vonatkoz\u00f3 \u00f6sszes k\u00f6vetelm\u00e9nyt. A sz\u00f6vegsablonokon bel\u00fcl p\u00e9ld\u00e1ul lehet\u0151s\u00e9g van egyszer\u0171 nyelvre v\u00e1ltani.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAz OmbuDesk k\u00edn\u00e1l ingyenes pr\u00f3baverzi\u00f3t?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Igen, lehet\u0151s\u00e9g van az OmbuDesk dem\u00f3verzi\u00f3j\u00e1nak 30 napos ingyenes kipr\u00f3b\u00e1l\u00e1s\u00e1ra. Ismerje meg szem\u00e9lyesen, milyen hat\u00e9kony funkci\u00f3kat k\u00edn\u00e1l a rendszer, \u00e9s hogyan teheti egyszer\u0171bb\u00e9 az adminisztr\u00e1ci\u00f3t.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMilyen fizet\u00e9si m\u00f3dokat fogadnak el?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

A fizet\u00e9s sz\u00e1mla alapj\u00e1n, \u00e1tutal\u00e1ssal t\u00f6rt\u00e9nik.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHogyan m\u00f3dos\u00edthatom az el\u0151fizet\u00e9si csomagomat?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Ha m\u00f3dos\u00edtani szeretn\u00e9 el\u0151fizet\u00e9si csomagj\u00e1t, k\u00e9rj\u00fck, vegye fel vel\u00fcnk a kapcsolatot. K\u00f6z\u00f6sen megtal\u00e1ljuk az \u00d6n ig\u00e9nyeihez legjobban illeszked\u0151 megold\u00e1st.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u00dcbersicht unserer Module MODUL-\u00dcBERSICHT Wenn Sie sich f\u00fcr OmbuDesk entscheiden, dann k\u00f6nnen Sie aus verschiedenen Module w\u00e4hlen. Diese stehen Ihnen anschlie\u00dfend innerhalb Ihrer OmbuDesk-Plattform zur Verf\u00fcgung. Basismodule Basismodule Die grundlegende Funktionalit\u00e4t f\u00fcr das Stellen von Antr\u00e4gen und die Abwicklung von Schlichtungsf\u00e4llen \u2013 und all dies DSGVO-konform. Antragsformulare OmbuDesk umfasst ein oder mehrere Antragsformulare. Verwenden Sie […]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-150","page","type-page","status-publish","hentry"],"yoast_head":"\nFunktionen - OmbuDesk<\/title>\n<meta name=\"description\" content=\"W\u00e4hlen Sie Ihre individuellen OmbuDesk-Funktionen innerhalb der Modul\u00fcbersicht. OmbuDesk bietet Kommunikations-, KI-Module und mehr.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/hu\/funktionen\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Funktionen - OmbuDesk\" \/>\n<meta property=\"og:description\" content=\"W\u00e4hlen Sie Ihre individuellen OmbuDesk-Funktionen innerhalb der Modul\u00fcbersicht. OmbuDesk bietet Kommunikations-, KI-Module und mehr.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ombudesk.com\/hu\/funktionen\/\" \/>\n<meta property=\"og:site_name\" content=\"OmbuDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T09:12:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2024\/11\/AdobeStock_732001718-scaled-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1097\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CIIT_at\" \/>\n<meta name=\"twitter:label1\" content=\"Becs\u00fclt olvas\u00e1si id\u0151\" \/>\n\t<meta name=\"twitter:data1\" content=\"23 perc\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/funktionen\\\/\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/funktionen\\\/\",\"name\":\"Funktionen - OmbuDesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/funktionen\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/funktionen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ombudesk.com\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/AdobeStock_732001718-scaled-1.jpeg\",\"datePublished\":\"2025-04-24T07:14:15+00:00\",\"dateModified\":\"2026-04-16T09:12:02+00:00\",\"description\":\"W\u00e4hlen Sie Ihre individuellen OmbuDesk-Funktionen innerhalb der Modul\u00fcbersicht. OmbuDesk bietet Kommunikations-, KI-Module und mehr.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/funktionen\\\/#breadcrumb\"},\"inLanguage\":\"hu\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ombudesk.com\\\/funktionen\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"hu\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/funktionen\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/AdobeStock_732001718-scaled-1.jpeg\",\"contentUrl\":\"https:\\\/\\\/ombudesk.com\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/AdobeStock_732001718-scaled-1.jpeg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/funktionen\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ombudesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Funktionen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#website\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/\",\"name\":\"Fallbearbeitungssoftware\",\"description\":\"Die Software f\u00fcr Schlichtungs- und Ombudsstellen\",\"publisher\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ombudesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"hu\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#organization\",\"name\":\"CIIT GmbH\",\"url\":\"https:\\\/\\\/ombudesk.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"hu\",\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/casetool.eu\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/cropped-CIIT_Logo_Software-Develoment.png\",\"contentUrl\":\"https:\\\/\\\/casetool.eu\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2024\\\/11\\\/cropped-CIIT_Logo_Software-Develoment.png\",\"width\":512,\"height\":512,\"caption\":\"CIIT GmbH\"},\"image\":{\"@id\":\"https:\\\/\\\/ombudesk.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CIITIndividualsoftware?locale=de_DE\",\"https:\\\/\\\/x.com\\\/CIIT_at\",\"https:\\\/\\\/linkedin.com\\\/showcase\\\/ciit-software\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Funktionen - OmbuDesk","description":"W\u00e4hlen Sie Ihre individuellen OmbuDesk-Funktionen innerhalb der Modul\u00fcbersicht. OmbuDesk bietet Kommunikations-, KI-Module und mehr.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ombudesk.com\/hu\/funktionen\/","og_locale":"hu_HU","og_type":"article","og_title":"Funktionen - OmbuDesk","og_description":"W\u00e4hlen Sie Ihre individuellen OmbuDesk-Funktionen innerhalb der Modul\u00fcbersicht. OmbuDesk bietet Kommunikations-, KI-Module und mehr.","og_url":"https:\/\/ombudesk.com\/hu\/funktionen\/","og_site_name":"OmbuDesk","article_publisher":"https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE","article_modified_time":"2026-04-16T09:12:02+00:00","og_image":[{"width":2560,"height":1097,"url":"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2024\/11\/AdobeStock_732001718-scaled-1.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CIIT_at","twitter_misc":{"Becs\u00fclt olvas\u00e1si id\u0151":"23 perc"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ombudesk.com\/funktionen\/","url":"https:\/\/ombudesk.com\/funktionen\/","name":"Funktionen - OmbuDesk","isPartOf":{"@id":"https:\/\/ombudesk.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ombudesk.com\/funktionen\/#primaryimage"},"image":{"@id":"https:\/\/ombudesk.com\/funktionen\/#primaryimage"},"thumbnailUrl":"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2024\/11\/AdobeStock_732001718-scaled-1.jpeg","datePublished":"2025-04-24T07:14:15+00:00","dateModified":"2026-04-16T09:12:02+00:00","description":"W\u00e4hlen Sie Ihre individuellen OmbuDesk-Funktionen innerhalb der Modul\u00fcbersicht. OmbuDesk bietet Kommunikations-, KI-Module und mehr.","breadcrumb":{"@id":"https:\/\/ombudesk.com\/funktionen\/#breadcrumb"},"inLanguage":"hu","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ombudesk.com\/funktionen\/"]}]},{"@type":"ImageObject","inLanguage":"hu","@id":"https:\/\/ombudesk.com\/funktionen\/#primaryimage","url":"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2024\/11\/AdobeStock_732001718-scaled-1.jpeg","contentUrl":"https:\/\/ombudesk.com\/wp-content\/uploads\/sites\/4\/2024\/11\/AdobeStock_732001718-scaled-1.jpeg"},{"@type":"BreadcrumbList","@id":"https:\/\/ombudesk.com\/funktionen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ombudesk.com\/"},{"@type":"ListItem","position":2,"name":"Funktionen"}]},{"@type":"WebSite","@id":"https:\/\/ombudesk.com\/#website","url":"https:\/\/ombudesk.com\/","name":"Fallbearbeitungssoftware","description":"Die Software f\u00fcr Schlichtungs- und Ombudsstellen","publisher":{"@id":"https:\/\/ombudesk.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ombudesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"hu"},{"@type":"Organization","@id":"https:\/\/ombudesk.com\/#organization","name":"CIIT GmbH","url":"https:\/\/ombudesk.com\/","logo":{"@type":"ImageObject","inLanguage":"hu","@id":"https:\/\/ombudesk.com\/#\/schema\/logo\/image\/","url":"https:\/\/casetool.eu\/wp-content\/uploads\/sites\/4\/2024\/11\/cropped-CIIT_Logo_Software-Develoment.png","contentUrl":"https:\/\/casetool.eu\/wp-content\/uploads\/sites\/4\/2024\/11\/cropped-CIIT_Logo_Software-Develoment.png","width":512,"height":512,"caption":"CIIT GmbH"},"image":{"@id":"https:\/\/ombudesk.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CIITIndividualsoftware?locale=de_DE","https:\/\/x.com\/CIIT_at","https:\/\/linkedin.com\/showcase\/ciit-software\/"]}]}},"_links":{"self":[{"href":"https:\/\/ombudesk.com\/hu\/wp-json\/wp\/v2\/pages\/150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ombudesk.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ombudesk.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ombudesk.com\/hu\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/ombudesk.com\/hu\/wp-json\/wp\/v2\/comments?post=150"}],"version-history":[{"count":24,"href":"https:\/\/ombudesk.com\/hu\/wp-json\/wp\/v2\/pages\/150\/revisions"}],"predecessor-version":[{"id":7214,"href":"https:\/\/ombudesk.com\/hu\/wp-json\/wp\/v2\/pages\/150\/revisions\/7214"}],"wp:attachment":[{"href":"https:\/\/ombudesk.com\/hu\/wp-json\/wp\/v2\/media?parent=150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}