The Canada Post Ombudsman deals with complaints regarding postal issues, that were not resolved to your satisfaction.
You must have complained to the customer service before submitting a complaint to the Canada Post Ombudsman. Your support ticket number is needed in the application process.
If you feel that you have been treated unfairly and the issue didn’t resolve correctly, then you can submit an appeal to the Canada Post Ombudsman.
The service of the Canada Post Ombudsman is free of charge. If you want to file an appeal, you can find all the needed information here:
Contact:
Telephone: 1-800-204-4198
Address:
Office of the Ombudsman at Canada Post
PO Box 105, Gatineau QC J9H 5E4