The Travelers Canada Insurance Complaint Offices deals with your complaints regarding their service. It has different levels of escalation.
The first step is trying to resolve your issue with your broker.
If you can’t reach an agreement, then you can contact a Travelers Canada representative.
If you can’t reach an agreement with the Travelers Canada representative, then you can contact the Travelers Canada’s Complaints Liaison Officer (CLO).
You can find the contact information for the Travelers Canada’s Complaints Liaison Officer (CLO) below:
Contact:
Click here to make a complaint
Telephone: 1.860.954.2382
Email: clientcare@travelers.com
Mail:
Complaints Liaison Officer
Travelers Canada
100 King Street West, Suite 7250 Toronto, Ontario M5X 1B1
If you can NOT reach an agreement with all the complaint offices of the Travelers Insurance Canada, then you can submit your complaint to the General Insurance OmbudService.