What is the California Department of Insurance Office of the Ombudsman?
The California Department of Insurance (CDI) Office of the Ombudsman is part of the Community Relations and Outreach Branch. Its primary function is to help ensure that the Department provides the highest level of customer service to consumers, insurers, agents, brokers, and public officials.
The Ombudsman reviews complaints about Department staff or actions and ensures that these complaints receive a full and impartial review.
In this OmbuDesk Directory entry, you can find information about the California Department of Insurance Office of the Ombudsman and how to contact them.
What is its purpose?
The California Department of Insurance Office of the Ombudsman helps ensure that:
Consumers, insurers, agents, brokers, and public officials receive a high level of customer service from the Department.
Complaints about California Department of Insurance staff or actions receive a full and impartial review.
Who can ask for help?
You can contact the Office of the Ombudsman if you are:
A consumer.
An insurer.
An insurance agent.
An insurance broker.
A public official.
You can contact the Ombudsman if you have concerns or complaints about the California Department of Insurance, its staff, or its actions.
What kinds of problems can you bring?
You can bring concerns or complaints about:
California Department of Insurance staff.
Actions taken by the Department.
Customer service provided by the Department.
What does the Ombudsman do?
The Ombudsman can:
Review complaints about Department staff or actions.
Ensure complaints receive a full and impartial review.
Help address concerns related to the Department’s customer service.
What doesn’t the Ombudsman do?
The Ombudsman does not handle complaints against insurance companies, agents, or brokers.
For complaints about insurance businesses or insurance-related services, contact the California Department of Insurance Consumer Services Division.
How can you contact them?
You can contact the California Department of Insurance Office of the Ombudsman by:
Email: Ombudsman@insurance.ca.gov