What is the California Department of Insurance Consumer Services Division?
The California Department of Insurance (CDI) Consumer Services Division helps insurance consumers with questions, complaints, and disputes involving insurance companies and insurance producers, such as agents and brokers.
The Division reviews consumer complaints, provides information about insurance rights and responsibilities, and helps consumers address problems with insurance-related services.
In this OmbuDesk Directory entry, you can find information about the California Insurance Commissioner of the Department of Insurance Consumer Services Division and how to contact them.
What is its purpose?
The California Insurance Commissioner of the Department of Insurance Consumer Services Division helps you:
Submit complaints about insurance companies, agents, brokers, or other insurance-related activities.
Get assistance with insurance questions and concerns.
Understand your rights as an insurance consumer.
Receive information about options for resolving insurance-related problems.
Who can ask for help?
You can contact the Insurance Commissioner if you:
Are a California insurance consumer.
Have a question or complaint about an insurance company, agent, broker, or insurance service.
Need assistance with an insurance-related issue.
What kinds of problems can you bring?
You can submit complaints or ask questions about:
Insurance company activities.
Insurance agent or broker activities.
Claims handling.
Health insurance claims.
Insurance rates.
Insurance underwriting decisions.
Other insurance-related concerns.
What does the Insurance Commissioner do?
The Insurance Commissioner can:
Receive and respond to consumer questions and complaints.
Review complaints involving insurance companies and insurance producers.
Investigate certain complaints.
Provide information about insurance laws and consumer rights.
Administer certain mediation programs, including residential property, earthquake claims, and automobile physical damage mediation programs.
What doesn’t the Insurance Commissioner do?
The Insurance Commissioner:
Does not provide legal representation.
Does not act as your personal attorney.
Does not guarantee a specific outcome in a complaint.
How can you contact them?
You can file a complaint through the California Department of Insurance Consumer Complaint Center.