{"id":150,"date":"2025-04-24T07:14:15","date_gmt":"2025-04-24T07:14:15","guid":{"rendered":"https:\/\/casetool.eu\/services\/"},"modified":"2026-04-16T09:12:02","modified_gmt":"2026-04-16T09:12:02","slug":"funktionen","status":"publish","type":"page","link":"https:\/\/ombudesk.com\/sk\/funktionen\/","title":{"rendered":"Funkcie"},"content":{"rendered":"
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Preh\u013ead
na\u0161ich modulov<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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MODUL
PREH\u013dAD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ak sa rozhodnete pre OmbuDesk,\nm\u00f4\u017eete si vybra\u0165 z r\u00f4znych modulov.
Tie s\u00fa potom k dispoz\u00edcii v r\u00e1mci platformy OmbuDesk.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Z\u00e1kladn\u00e9 moduly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Z\u00e1kladn\u00e9 moduly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tZ\u00e1kladn\u00e9 funkcie na pod\u00e1vanie \u017eiadost\u00ed a spracovanie media\u010dn\u00fdch pr\u00edpadov a rie\u0161en\u00ed sporov - a to v\u0161etko v s\u00falade s GDPR.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Formul\u00e1re na \u017eiadosti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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OmbuDesk obsahuje jeden alebo viacero formul\u00e1rov na \u017eiadosti. Pou\u017eite jeden z na\u0161ich pripraven\u00fdch formul\u00e1rov alebo si vytvorte formul\u00e1r prisp\u00f4soben\u00fd va\u0161im \u0161pecifick\u00fdm po\u017eiadavk\u00e1m. Samozrejme, formul\u00e1re s\u00fa v\u017edy prisp\u00f4soben\u00e9 v\u00e1\u0161mu firemn\u00e9mu dizajnu. Formul\u00e1re je mo\u017en\u00e9 integrova\u0165 aj do v\u00e1\u0161ho syst\u00e9mu CMS, a tak ich bez probl\u00e9mov za\u010dleni\u0165 do va\u0161ej webovej str\u00e1nky.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Formul\u00e1r \u017eiadosti prisp\u00f4sob\u00edme va\u0161im \u017eelaniam a po\u017eiadavk\u00e1m<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dashboard<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pre efekt\u00edvnu pr\u00e1cu je rozhoduj\u00faci cielen\u00fd pracovn\u00fd postup. Pou\u017e\u00edvate\u013eom v tom pom\u00e1ha ovl\u00e1dac\u00ed panel OmbuDesk. Jasne zobrazuje s\u00fabory a spr\u00e1vy, ktor\u00e9 si vy\u017eaduj\u00fa krok spracovania. M\u00f4\u017eu to by\u0165 spr\u00e1vy prijat\u00e9 k spisu, uplynut\u00e9 lehoty, \u010dakaj\u00face schv\u00e1lenia alebo in\u00e9 udalosti, ktor\u00e9 si vy\u017eaduj\u00fa pozornos\u0165.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ur\u00fdchlite spracovanie pr\u00edpadov pomocou \u0161trukt\u00farovan\u00e9ho Dashboardu<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Vyhodnotenia - Reporty<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Panel vyhodnoten\u00ed v\u00e1m umo\u017e\u0148uje vizualizova\u0165 \u00fadaje z v\u00e1\u0161ho media\u010dn\u00e9ho centra \/ zmierovacieho org\u00e1nu len nieko\u013ek\u00fdmi kliknutiami. To znamen\u00e1, \u017ee vy a v\u00e1\u0161 t\u00edm m\u00e1te v\u017edy preh\u013ead o d\u00f4le\u017eit\u00fdch k\u013e\u00fa\u010dov\u00fdch \u00fadajoch t\u00fdkaj\u00facich sa va\u0161ej pr\u00e1ce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Jednoducho vizualizujte \u00fadaje a k\u013e\u00fa\u010dov\u00e9 \u010d\u00edsla v\u00e1\u0161ho zmierovacieho org\u00e1nu na paneli spr\u00e1v <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Zobrazenia spisov<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Centr\u00e1lnym zobrazen\u00edm syst\u00e9mu OmbuDesk je spis resp. pr\u00edpad. Tu sa zobrazuj\u00fa v\u0161etky \u00fadaje z formul\u00e1ra \u017eiadosti. Pr\u00edpadu je priraden\u00fd stav a zobrazuje sa \u010dasov\u00e1 os v\u0161etk\u00fdch udalost\u00ed. Zah\u0155\u0148a v\u0161etky spr\u00e1vy, nahran\u00e9 dokumenty, term\u00edny a zmeny stavu. Pri ka\u017edej \u010dinnosti m\u00f4\u017eete vidie\u0165, kto a v akom \u010dase ju vykonal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Aktenansicht\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
V\u017edy si zachovajte preh\u013ead v kompaktnom zobrazen\u00ed spisov<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Administr\u00e1cia \u017eiadate\u013eov<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ka\u017ed\u00e9mu pr\u00edpadu je priraden\u00e1 \u017eiadaj\u00faca osoba, pri\u010dom je mo\u017en\u00e9 zada\u0165 aj z\u00e1stupcov, ktor\u00ed konaj\u00fa v mene \u017eiadaj\u00facej osoby. Ak \u017eiadaj\u00faca osoba otvor\u00ed prv\u00fd pr\u00edpad, vytvor\u00ed sa pre \u0148u z\u00e1kladn\u00fd z\u00e1znam. Pri nasleduj\u00facich \u017eiadostiach sa \u017eiadaj\u00faca osoba rozpozn\u00e1 napr\u00edklad pod\u013ea e-mailovej adresy a automaticky sa prirad\u00ed k pr\u00edpadu. V podrobnom zobrazen\u00ed \u017eiadate\u013ea s\u00fa uveden\u00e9 v\u0161etky pr\u00edpady, ktor\u00e9 s\u00fa mu priraden\u00e9. Odtia\u013e je mo\u017en\u00e9 prejs\u0165 priamo do pr\u00edslu\u0161n\u00e9ho pr\u00edpadu. Samozrejme existuje mo\u017enos\u0165 vyh\u013ead\u00e1va\u0165 a filtrova\u0165 \u017eiadate\u013eov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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V\u0161etk\u00fdch \u017eiadate\u013eov m\u00f4\u017eete kedyko\u013evek zobrazi\u0165 a upravi\u0165.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Administr\u00e1cia odporcov - protistrany<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ka\u017ed\u00fd pr\u00edpad je pridelen\u00fd jedn\u00e9mu alebo viacer\u00fdm odporcom. Na z\u00e1klade inform\u00e1ci\u00ed vo formul\u00e1ri \u017eiadosti syst\u00e9m prirad\u00ed odporcov k ulo\u017een\u00fdm spolo\u010dnostiam. T\u00fdm sa zabr\u00e1ni duplicitn\u00e9mu vytv\u00e1raniu odporcov. Pracovn\u00edci zaoberaj\u00faci sa pr\u00edpadom m\u00f4\u017eu zl\u00fa\u010di\u0165 odporcov, aby odstr\u00e1nili duplicity v \u00fadajoch.
V\u0161etky pr\u00edpady pridelen\u00e9 odporcovi s\u00fa uveden\u00e9 v podrobnom zobrazen\u00ed dan\u00e9ho odporcu. Odtia\u013e m\u00f4\u017eete prejs\u0165 priamo na pr\u00edslu\u0161n\u00fd pr\u00edpad. Samozrejme je mo\u017en\u00e9 odporcov vyh\u013ead\u00e1va\u0165 a filtrova\u0165.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Ansicht\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
V\u0161etk\u00fdch respondentov m\u00f4\u017eete kedyko\u013evek zobrazi\u0165 a upravi\u0165.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Viacjazy\u010dnos\u0165 (internacionaliz\u00e1cia)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u017diados\u0165 je \u0161tandardne k dispoz\u00edcii v sloven\u010dine, \u010de\u0161tine, ma\u010far\u010dine, nem\u010dine a angli\u010dtine a to pre spracovate\u013ea pr\u00edpadu, ako aj pre \u017eiadate\u013ea a odporcu. Zobrazen\u00fd jazyk z\u00e1vis\u00ed od nastaven\u00ed prehliada\u010da pou\u017e\u00edvate\u013ea. Jazyk v\u0161ak mo\u017eno zmeni\u0165 aj manu\u00e1lne. Na po\u017eiadanie je mo\u017en\u00e9 prida\u0165 ak\u00e9ko\u013evek \u010fal\u0161ie jazyky.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"OmbuDesk\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
V\u0161etky strany m\u00f4\u017eu kedyko\u013evek zmeni\u0165 jazyk OmbuDesku<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Vymazanie \u00fadajov v s\u00falade s GDPR<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Aplik\u00e1cia automaticky vyh\u013ead\u00e1va v \u00fadajoch star\u00e9 pr\u00edpady, ktor\u00e9 u\u017e boli uzavret\u00e9, a vykon\u00e1va automatick\u00fa anonymiz\u00e1ciu. To znamen\u00e1, \u017ee sa zachov\u00e1vaj\u00fa \u0161tatistick\u00e9 \u00fadaje, ako napr\u00edklad po\u010det alebo v\u00fdsledok lie\u010den\u00fdch pr\u00edpadov at\u010f. Odstr\u00e1ni sa v\u0161ak v\u0161etok obsah, ktor\u00fd umo\u017e\u0148uje vyvodzova\u0165 z\u00e1very o jednotlivcoch. Presn\u00fd \u010dasov\u00fd okamih odstr\u00e1nenia star\u00fdch \u00fadajov sa nastavuje individu\u00e1lne na \u017eiados\u0165 z\u00e1kazn\u00edka.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vy\u010distenie s\u00faboru v s\u00falade s nariaden\u00edm GDPR jedn\u00fdm kliknut\u00edm<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Komunika\u010dn\u00e9 moduly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Komunik\u00e1cia\nmoduly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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R\u00f4zne komunika\u010dn\u00e9 kan\u00e1ly na v\u00fdmenu spr\u00e1v a dokumentov
medzi navrhovate\u013eom, odporcom a zmierovac\u00edm org\u00e1nom<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pr\u00edstup na port\u00e1l pre v\u0161etky strany<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Aplik\u00e1cia obsahuje intern\u00e9 pou\u017e\u00edvate\u013esk\u00e9 rozhranie, ktor\u00e9 vyu\u017e\u00edvaj\u00fa referenti media\u010dn\u00e9ho centra \/ zmierovacieho org\u00e1nu. Toto rozhranie sl\u00fa\u017ei na spracovanie pr\u00edpadov a komunik\u00e1ciu v mene zmierovacieho org\u00e1nu alebo media\u010dn\u00e9ho centra. Pou\u017e\u00edvatelia s pr\u00edslu\u0161n\u00fdmi opr\u00e1vneniami m\u00f4\u017eu v syst\u00e9me vykon\u00e1va\u0165 aj konfigura\u010dn\u00e9 nastavenia v role administr\u00e1tora.\nOkrem toho je k dispoz\u00edcii verejne pr\u00edstupn\u00e9 pou\u017e\u00edvate\u013esk\u00e9 rozhranie ur\u010den\u00e9 pre navrhovate\u013eov a odporcov. Prostredn\u00edctvom tohto rozhrania m\u00f4\u017eu v\u0161etky z\u00fa\u010dastnen\u00e9 strany zobrazova\u0165 svoje vlastn\u00e9 pr\u00edpady. Z\u00e1rove\u0148 m\u00f4\u017eu pou\u017e\u00edvate\u013eia prostredn\u00edctvom rozhrania posiela\u0165 spr\u00e1vy media\u010dn\u00e9mu centru \/ zmierovaciemu org\u00e1nu a uklada\u0165 dokumenty.\nVidite\u013enos\u0165 t\u00fdchto dokumentov a spr\u00e1v ur\u010duje osoba zodpovedn\u00e1 za spracovanie pr\u00edpadu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u017diadatelia a respondenti sa m\u00f4\u017eu prihl\u00e1si\u0165 do syst\u00e9mu OmbuDesk bez hesla<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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E-maily a spr\u00e1vy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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V\u0161etky strany m\u00f4\u017eu odosiela\u0165 a prij\u00edma\u0165 spr\u00e1vy prostredn\u00edctvom pou\u017e\u00edvate\u013esk\u00e9ho rozhrania. Okrem toho sa v\u0161etky spr\u00e1vy odoslan\u00e9 media\u010dn\u00fdm centrom \/ zmierovac\u00edm org\u00e1nom zasielaj\u00fa aj e-mailom. Aj spr\u00e1vy ur\u010den\u00e9 media\u010dn'mu centru m\u00f4\u017eu by\u0165 zaslan\u00e9 aj e-mailom. Prijat\u00e9 e-maily sa automaticky priradia k pr\u00edpadu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Zoskupi\u0165 komunik\u00e1ciu v\u0161etk\u00fdch str\u00e1n pomocou OmbuDesk<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Telefon\u00e1ty a listy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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OmbuDesk pon\u00faka mo\u017enos\u0165 zaznamen\u00e1vania telefonick\u00fdch hovorov a listov. Tieto z\u00e1znamy nevy\u017eaduj\u00fa v\u017edy vytvorenie nov\u00e9ho spisu, m\u00f4\u017ee v\u0161ak \u00eds\u0165 aj o zaznamen\u00e1vanie telefonick\u00fdch hovorov v s\u00favislosti s medi\u00e1ciou konkr\u00e9tneho pr\u00edpadu. Takto je mo\u017en\u00e9 telefonick\u00e9 hovory aj sp\u00e4tne sledova\u0165. Tieto inform\u00e1cie s\u00fa s\u00fa\u010das\u0165ou dokument\u00e1cie konkr\u00e9tneho spisu. Podobne je mo\u017en\u00e9 zaznamen\u00e1va\u0165 aj prijatie a obsah listov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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P\u00edsanie pozn\u00e1mok k pr\u00edpadu, ktor\u00e9 je mo\u017en\u00e9 kedyko\u013evek zobrazi\u0165<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Dokumenty<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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OmbuDesk podporuje ukladanie, vidite\u013enos\u0165 a odosielanie dokumentov na r\u00f4znych \u00farovniach. V\u0161etky strany si m\u00f4\u017eu ulo\u017ei\u0165 dokumenty do spisu. Dokumenty s\u00fa na za\u010diatku vidite\u013en\u00e9 pre odosielate\u013ea, ako aj pre zmierovac\u00ed org\u00e1n v spise. Referent v\u0161ak m\u00f4\u017ee vidite\u013enos\u0165 roz\u0161\u00edri\u0165 aj na \u010fal\u0161ie strany. V\u0161etky dokumenty prijat\u00e9 ako pr\u00edlohy e-mailu sa tie\u017e automaticky prid\u00e1vaj\u00fa do spisu. Odtia\u013e ich mo\u017eno preposla\u0165 a upravi\u0165 ich vidite\u013enos\u0165. Okrem toho m\u00f4\u017ee zmierovac\u00ed org\u00e1n ulo\u017ei\u0165 mno\u017estvo \u0161tandardn\u00fdch dokumentov, ktor\u00e9 potom m\u00f4\u017ee v pr\u00edpade potreby zasla\u0165 ostatn\u00fdm stran\u00e1m alebo im ich spr\u00edstupni\u0165 - takisto prepojen\u00e9 so \u0161abl\u00f3nami e-mailov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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V\u0161etky strany m\u00f4\u017eu \u013eahko predklada\u0165 nov\u00e9 dokumenty<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Aplik\u00e1cie Messenger<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Okrem komunik\u00e1cie prostredn\u00edctvom e-mailu a port\u00e1lu je mo\u017en\u00e9 do komunika\u010dn\u00e9ho toku integrova\u0165 aj aplik\u00e1cie messenger. T\u00e1to integr\u00e1cia sa prisp\u00f4sobuje pod\u013ea po\u017eiadaviek. Pr\u00edkladom je odosielanie a prij\u00edmanie prostredn\u00edctvom aplik\u00e1cie WhatsApp, SMS alebo nov\u0161ieho \u0161tandardu RCS, ktor\u00fd je teraz k dispoz\u00edcii v zariadeniach so syst\u00e9mom Android aj iOS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vyh\u013ead\u00e1vacie funkcie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vyh\u013ead\u00e1vacie funkcie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAplik\u00e1cia podporuje ve\u013emi ve\u013ek\u00e9 mno\u017estvo \u00fadajov, ktor\u00e9 mo\u017eno efekt\u00edvne preh\u013ead\u00e1va\u0165, <\/span>
n\u00e1js\u0165 pr\u00edpady alebo opakuj\u00face sa skuto\u010dnosti.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Vyh\u013ead\u00e1vanie cel\u00e9ho textu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Pou\u017e\u00edvatelia modern\u00fdch aplik\u00e1ci\u00ed s\u00fa zvyknut\u00ed na bleskov\u00e9 vyh\u013ead\u00e1vanie \u00e0 la Google & Co. OmbuDesk to zoh\u013ead\u0148uje integr\u00e1ciou vyh\u013ead\u00e1va\u010da, ktor\u00fd dok\u00e1\u017ee preh\u013ead\u00e1va\u0165 ve\u013emi ve\u013ek\u00e9 objemy s\u00faborov v zlomkoch sekundy pomocou fulltextov\u00e9ho vyh\u013ead\u00e1vania. Vyh\u013ead\u00e1va\u010d toleruje aj chyby pri p\u00edsan\u00ed. To umo\u017e\u0148uje spracovate\u013eom pr\u00edpadov efekt\u00edvne vyh\u013ead\u00e1va\u0165 star\u00e9 pr\u00edpady na z\u00e1klade pojmov, os\u00f4b alebo skuto\u010dnost\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vyh\u013ead\u00e1vanie pr\u00edpadov, dokumentov a \u010fal\u0161\u00edch inform\u00e1ci\u00ed v priebehu nieko\u013ek\u00fdch sek\u00fand<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Vyh\u013ead\u00e1vanie pod\u013ea komplexn\u00fdch krit\u00e9ri\u00ed<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Okrem fulltextov\u00e9ho vyh\u013ead\u00e1vania mo\u017eno formulova\u0165 a navz\u00e1jom kombinova\u0165 komplexn\u00e9 krit\u00e9ri\u00e1 vyh\u013ead\u00e1vania. Takto nakonfigurovan\u00e9 vyh\u013ead\u00e1vania mo\u017eno ulo\u017ei\u0165 pod vlastn\u00fdm n\u00e1zvom, aby ich bolo mo\u017en\u00e9 opakovane vyvol\u00e1va\u0165. T\u00fdmto sp\u00f4sobom mo\u017eno predkonfigurova\u0165 a opakovane pou\u017e\u00edva\u0165 jednotliv\u00e9 s\u00fabory, uzavret\u00e9 s\u00fabory za posledn\u00e9 dva t\u00fd\u017edne, v\u0161etky s\u00fabory s obhajcom:v XYZ a ak\u00e9ko\u013evek in\u00e9 komplexn\u00e9 vyh\u013ead\u00e1vania.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vytvorenie a ulo\u017eenie vyh\u013ead\u00e1vania pod\u013ea va\u0161ich po\u017eiadaviek<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Vyh\u013ead\u00e1vanie podobnosti<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u0160peci\u00e1lnou funkciou vyh\u013ead\u00e1vania je vyh\u013ead\u00e1vanie podobnosti s podporou umelej inteligencie. \u00daradn\u00edk m\u00f4\u017ee vo\u013ene formulova\u0165 skutkov\u00e9 okolnosti pr\u00edpadu. Umel\u00e1 inteligencia vyh\u013ead\u00e1 pr\u00edpady, ktor\u00e9 s\u00fa obsahovo podobn\u00e9 opisu. Tento typ vyh\u013ead\u00e1vania predstavuje nov\u00fa kvalitu, preto\u017ee v\u00fdsledky vyh\u013ead\u00e1vania sa zobrazia aj vtedy, ak s\u00fa pou\u017eit\u00e9 in\u00e9 pojmy ako v predch\u00e1dzaj\u00facom pr\u00edpade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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V OmbuDesku budete m\u00f4c\u0165 \u010doskoro vyh\u013ead\u00e1va\u0165 podobn\u00e9 pr\u00edpady<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Administrat\u00edvne moduly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Administrat\u00edva\nmoduly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Funkcie na konfigur\u00e1ciu a prisp\u00f4sobenie aplik\u00e1cie\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Textov\u00e9 \u0161abl\u00f3ny a textov\u00e9 moduly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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S cie\u013eom umo\u017eni\u0165 efekt\u00edvne spracovanie pr\u00edpadov m\u00f4\u017eu pou\u017e\u00edvatelia konfigurova\u0165 glob\u00e1lne aj \u0161pecifick\u00e9 textov\u00e9 \u0161abl\u00f3ny a textov\u00e9 moduly. Textov\u00e9 \u0161abl\u00f3ny sa pou\u017e\u00edvaj\u00fa na opakovan\u00e9 pou\u017eitie \u010dasto pou\u017e\u00edvan\u00fdch formul\u00e1ci\u00ed vo forme cel\u00fdch e-mailov alebo jednotliv\u00fdch odsekov. V r\u00e1mci t\u00fdchto predformulovan\u00fdch textov mo\u017eno pou\u017ei\u0165 z\u00e1stupn\u00e9 znaky, ktor\u00e9 sa v s\u00fabore nahradia jednotliv\u00fdmi po\u013eami. Medzi pr\u00edklady patria pozdravy, men\u00e1 str\u00e1n, \u010d\u00edsla pr\u00edpadov a mnoh\u00e9 \u010fal\u0161ie polia. Textov\u00e9 \u0161abl\u00f3ny mo\u017eno prepoji\u0165 aj s vytv\u00e1ran\u00edm term\u00ednov, tak\u017ee odoslanie ur\u010dit\u00fdch textov\u00fdch \u0161abl\u00f3n automaticky spust\u00ed term\u00edny.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pou\u017e\u00edvanie prisp\u00f4sobite\u013en\u00fdch textov\u00fdch \u0161abl\u00f3n, textov\u00fdch modulov a z\u00e1stupn\u00fdch znakov<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Individu\u00e1lne dodato\u010dn\u00e9 inform\u00e1cie<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Syst\u00e9m OmbuDesk mo\u017eno do ve\u013ekej miery prisp\u00f4sobi\u0165 \u0161pecifick\u00fdm po\u017eiadavk\u00e1m ombudsmanov a rozhodcovsk\u00fdch r\u00e1d. Tieto prisp\u00f4sobenia vykon\u00e1va n\u00e1\u0161 v\u00fdvojov\u00fd t\u00edm na \u017eiados\u0165 z\u00e1kazn\u00edka. Je mo\u017en\u00e9 vykona\u0165 aj \u00fapravy na mieru. \u201eVlastn\u00e9 polia\u201d s\u00fa inform\u00e1cie, ktor\u00e9 definuje samotn\u00e1 rozhodcovsk\u00e1 rada a ktor\u00e9 sa prid\u00e1vaj\u00fa do ka\u017ed\u00e9ho spisu. Tieto vlastn\u00e9 polia je tie\u017e mo\u017en\u00e9 automaticky prenies\u0165 do formul\u00e1rov \u017eiadosti, aby ich mohla vyplni\u0165 priamo osoba, ktor\u00e1 \u017eiados\u0165 pod\u00e1va.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Jednoducho si sami definujte vlastn\u00e9 sektory, stavy pr\u00edpadov, e-mailov\u00e9 \u0161abl\u00f3ny a \u010fal\u0161ie<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Administr\u00e1cia pou\u017e\u00edvate\u013eov<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Autentifik\u00e1cia pou\u017e\u00edvate\u013eov v OmbuDesk m\u00f4\u017ee prebieha\u0165 jednoducho prostredn\u00edctvom autentifika\u010dn\u00e9ho syst\u00e9mu pou\u017e\u00edvate\u013eov, ktor\u00fd je u\u017e zaveden\u00fd v zmierovacom org\u00e1ne (Single Sign On). OmbuDesk mo\u017eno integrova\u0165 do Office 365, Microsoft Active Directory, Google Workspace alebo ak\u00e9hoko\u013evek in\u00e9ho autentifika\u010dn\u00e9ho syst\u00e9mu kompatibiln\u00e9ho s OAuth2. Ak tak\u00e1to integr\u00e1cia nie je \u017eiaduca, mo\u017eno pou\u017ei\u0165 aj spr\u00e1vu pou\u017e\u00edvate\u013eov integrovan\u00fa v OmbuDesk. Podporuje vytv\u00e1ranie a blokovanie pou\u017e\u00edvate\u013eov, spr\u00e1vu pr\u00e1v a zmenu hesiel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pr\u00edklad aplik\u00e1cie pre konkr\u00e9tneho z\u00e1kazn\u00edka<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pou\u017e\u00edvate\u013eom definovan\u00e9 v\u00fdberov\u00e9 zoznamy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Na mnoh\u00fdch miestach softv\u00e9ru sa pou\u017e\u00edvate\u013eom pon\u00fakaj\u00fa v\u00fdberov\u00e9 zoznamy na vyplnenie potrebn\u0107h inform\u00e1ci\u00ed. M\u00f4\u017ee \u00eds\u0165 o stav s\u00faboru, pozdravy, v\u00fdber odvetvia alebo in\u00e9 d\u00e1tov\u00e9 polia. Aby bola aplik\u00e1cia flexibilnej\u0161ia, spr\u00e1vcovia platformy OmbuDesk m\u00f4\u017eu mnoh\u00e9 z t\u00fdchto v\u00fdberov\u00fdch zoznamov konfigurova\u0165 sami.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ako jednoducho vytvori\u0165 nov\u00fd v\u00fdberov\u00fd zoznam<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Umel\u00e1 inteligencia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Umel\u00e1 inteligencia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jazykov\u00e9 modely umelej inteligencie pom\u00e1haj\u00fa referentom a medi\u00e1torom
pre formul\u00e1cie, s\u00fahrny, preklady a in\u00e9 \u00falohy.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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OmbuDesk-Chatbot<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Chatbot OmbuDesk je mo\u017en\u00e9 aktivova\u0165 pre pracovn\u00edkov a medi\u00e1torov. Tu je mo\u017en\u00e9 prepoji\u0165 jazykov\u00fd model (LLM) pod\u013ea v\u00e1\u0161ho v\u00fdberu. Chatbot pozn\u00e1 podrobnosti pr\u00edpadu a m\u00f4\u017ee v\u00e1m pom\u00f4c\u0165 odpovedan\u00edm na konkr\u00e9tne ot\u00e1zky.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Z\u00edskajte kedyko\u013evek odpove\u010f na ot\u00e1zku t\u00fdkaj\u00facu sa konkr\u00e9tneho pr\u00edpadu<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Zjednodu\u0161enie textu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u010casto je potrebn\u00e9 nap\u00edsa\u0165 zlo\u017eit\u00e9, niekedy pr\u00e1vne formulovan\u00e9 inform\u00e1cie vo forme, ktor\u00e1 je \u010do najzrozumite\u013enej\u0161ia pre laikov. Tu pom\u00e1ha funkcia zjednodu\u0161enia s podporou umelej inteligencie, ktor\u00e1 t\u00fato \u00falohu preber\u00e1 a pod\u013ea nej pripravuje spr\u00e1vy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Zjednodu\u0161enie zlo\u017eit\u00fdch probl\u00e9mov jedin\u00fdm kliknut\u00edm<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Automatizovan\u00fd preklad<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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OmbuDesk podporuje osobu, ktor\u00e1 pr\u00edpad rie\u0161i, pri preklade ak\u00e9hoko\u013evek textu. M\u00f4\u017ee \u00eds\u0165 o prich\u00e1dzaj\u00face spr\u00e1vy od \u017eiadate\u013eov alebo \u017ealovan\u00fdch, ale aj o preklad odch\u00e1dzaj\u00facich spr\u00e1v. Celkovo je podporovan\u00fdch viac ako 50 r\u00f4znych jazykov na preklad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Jednoduch\u00fd preklad komunik\u00e1cie so stranami do v\u0161etk\u00fdch jazykov<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Automatizovan\u00e9 zhrnutia s\u00faboru<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Zhrnutia s\u00fa jednou zo siln\u00fdch str\u00e1nok modern\u00fdch jazykov\u00fdch modelov. OmbuDesk vyu\u017e\u00edva t\u00fato funkciu na vytvorenie stru\u010dn\u00e9ho zhrnutia pr\u00edpadu v re\u00e1lnom \u010dase na z\u00e1klade v\u0161etk\u00fdch \u00fadajov v s\u00fabore - vr\u00e1tane spr\u00e1v a dokumentov. V\u010faka tomu s\u00fa z\u00e1meny alebo op\u00e4tovn\u00e9 uvedenie v pr\u00edpade ove\u013ea jednoduch\u0161ie a zvy\u0161uje sa efekt\u00edvnos\u0165 va\u0161ich pracovn\u00edkov vybavuj\u00facich pr\u00edpady.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Lesen\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Vyu\u017eite spo\u013eahliv\u00e9 sumarizovanie s\u00faborov v\u010faka umelej inteligencii<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Integra\u010dn\u00e9 moduly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Integr\u00e1cia\nmoduly<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOmbuDesk mo\u017eno integrova\u0165 do ak\u00e9hoko\u013evek in\u00e9ho syst\u00e9mu prostredn\u00edctvom modern\u00e9ho rozhrania ReST.
Pred uveden\u00edm do prev\u00e1dzky je mo\u017en\u00e9 migrova\u0165 a importova\u0165 star\u00e9 \u00fadaje.
Pou\u017e\u00edvatelia maj\u00fa mo\u017enos\u0165 kedyko\u013evek exportova\u0165 \u00fadaje do programu Excel alebo Word.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Microsoft Office 365<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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OmbuDesk mo\u017eno na po\u017eiadanie integrova\u0165 do Office 365, pri\u010dom pride\u013eovanie rol\u00ed pou\u017e\u00edvate\u013eom (superu\u017e\u00edvate\u013e\/administr\u00e1tor\/\u00faradn\u00edk) sa spravuje prostredn\u00edctvom pou\u017e\u00edvate\u013esk\u00e9ho rozhrania Microsoft Entra. Prihlasovanie do syst\u00e9mu OmbuDesk sa vykon\u00e1va prostredn\u00edctvom be\u017en\u00e9ho prihlasovania do syst\u00e9mu Microsoft. V\u010faka tomu OmbuDesk zaru\u010duje maxim\u00e1lnu bezpe\u010dnos\u0165 prihlasovacieho procesu. Prihlasovanie a odhlasovanie zamestnancov sa vykon\u00e1va na jednom mieste a pou\u017e\u00edvate\u013e si nemus\u00ed pam\u00e4ta\u0165 \u017eiadne \u010fal\u0161ie hesl\u00e1. Podobne sa v\u0161etky e-maily odosielaj\u00fa a prij\u00edmaj\u00fa prostredn\u00edctvom rozhran\u00ed \u0161pecifick\u00fdch pre Microsoft. Pou\u017e\u00edva sa e-mailov\u00e1 dom\u00e9na spolo\u010dnosti. Okrem overovania OmbuDesk podporuje r\u00f4zne formy spr\u00e1v a exportov vo form\u00e1toch Microsoft Excel a Microsoft Word.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Google<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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V pr\u00edpade potreby je mo\u017en\u00e9 OmbuDesk integrova\u0165 aj do slu\u017eby Google Workspace. Priradenie rol\u00ed pou\u017e\u00edvate\u013eom (superpou\u017e\u00edvate\u013e\/administr\u00e1tor\/\u00faradn\u00edk) sa spravuje prostredn\u00edctvom Google Admin. Prihl\u00e1senie do aplik\u00e1cie OmbuDesk prebieha prostredn\u00edctvom be\u017en\u00e9ho prihl\u00e1senia do slu\u017eby Google. V\u010faka tomu OmbuDesk zaru\u010duje maxim\u00e1lnu bezpe\u010dnos\u0165 prihlasovacieho procesu. Znamen\u00e1 to, \u017ee prihlasovanie a odhlasovanie zamestnancov sa m\u00f4\u017ee vykon\u00e1va\u0165 na jednom mieste. Pou\u017e\u00edvate\u013e si nemus\u00ed pam\u00e4ta\u0165 \u017eiadne \u010fal\u0161ie hesl\u00e1.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Microsoft Active Directory<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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OmbuDesk m\u00f4\u017ee volite\u013ene pou\u017e\u00edva\u0165 slu\u017ebu Microsoft Active Directory na overovanie a autoriz\u00e1ciu pou\u017e\u00edvate\u013eov. Pou\u017e\u00edvate\u013eov spravujete v slu\u017ebe MS AD ako zvy\u010dajne, ale OmbuDesk overuje pou\u017e\u00edvate\u013eov a na\u010d\u00edta skupiny OmbuDesk priraden\u00e9 pou\u017e\u00edvate\u013eom, aby mohol kontrolova\u0165 ich pr\u00e1va.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t<\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OAuth 2.0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Okrem integr\u00e1cie so spolo\u010dnos\u0165ami Microsoft a Google mo\u017eno OmbuDesk samozrejme bezprobl\u00e9movo pripoji\u0165 aj k ak\u00e9muko\u013evek autentifika\u010dn\u00e9mu serveru kompatibiln\u00e9mu s OAuth 2, ako je napr\u00edklad JBoss Keycloak.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Rozhranie API ReST<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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V\u0161etky funkcie softv\u00e9ru OmbuDesk s\u00fa dostupn\u00e9 prostredn\u00edctvom rozhrania ReST. To znamen\u00e1, \u017ee OmbuDesk mo\u017eno integrova\u0165 do ak\u00e9hoko\u013evek in\u00e9ho syst\u00e9mu. Na\u0161i softv\u00e9rov\u00ed in\u017einieri v\u00e1m radi poradia, ak\u00e9 \u0161irok\u00e9 mo\u017enosti sa t\u00fdm otv\u00e1raj\u00fa.
Naopak, na po\u017eiadanie m\u00f4\u017eeme integrova\u0165 v\u0161etky rozhrania OmbuDesk do in\u00fdch syst\u00e9mov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Import \u00fadajov\/migr\u00e1cia s\u00faborov zo star\u0161ej aplik\u00e1cie<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Chcete prenies\u0165 \u00fadaje zo starej aplik\u00e1cie do aplik\u00e1cie OmbuDesk? \u017diadny probl\u00e9m. M\u00e1me bohat\u00e9 sk\u00fasenosti s migr\u00e1ciou \u00fadajov zo star\u0161\u00edch syst\u00e9mov. Po anal\u00fdze d\u00e1tov\u00fdch \u0161trukt\u00far star\u0161ej aplik\u00e1cie implementujeme migra\u010dn\u00e9 skripty, ktor\u00e9 v definovanom \u010dase importuj\u00fa va\u0161e star\u0161ie \u00fadaje do OmbuDesk vo vysoko v\u00fdkonnom a plne automatizovanom procese.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Podpora procesov<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Proces\npodpora<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Funkcie, ako je nastavenie term\u00ednov, zmeny stavu, mechanizmy autoriz\u00e1cie a zastupovanie po\u010das dovolenky, v\u00e1m pom\u00e1haj\u00fa kontrolova\u0165 procesy po\u010das spracovania pr\u00edpadov.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Stanovenie term\u00ednov<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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OmbuDesk v\u00e1s podporuje pri nastavovan\u00ed term\u00ednov, aby boli va\u0161e s\u00fabory op\u00e4tovne predlo\u017een\u00e9 v spr\u00e1vnom \u010dase. Ak lehota uplynie, spis sa automaticky zobraz\u00ed v paneli osoby, ktor\u00e1 pr\u00edpad sprac\u00fava. T\u00fdm sa spust\u00ed obnovenie spracovania pr\u00edpadu a zabezpe\u010d\u00ed sa, \u017ee \u017eiadna lehota nevypr\u0161\u00ed bez pov\u0161imnutia. T\u00e1to funkcia pom\u00e1ha pracovn\u00edkom vybavuj\u00facim pr\u00edpady s\u00fastredi\u0165 sa na spisy, ktor\u00e9 s\u00fa v danom \u010dase d\u00f4le\u017eit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Fristsetzung\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Vytv\u00e1ranie a sledovanie term\u00ednov priamo v s\u00fabore<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Schva\u013eovacie procesy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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V z\u00e1vislosti od organiza\u010dnej \u0161trukt\u00fary m\u00f4\u017ee by\u0165 pri niektor\u00fdch rozhodnutiach potrebn\u00e9, aby sa do procesu rie\u0161enia sporov zapojili aj \u010fal\u0161\u00ed zamestnanci. OmbuDesk to podporuje prostredn\u00edctvom procesov schva\u013eovania a autoriz\u00e1cie. N\u00e1vrhy spr\u00e1v aj zmeny stavu spisu mo\u017eno post\u00fapi\u0165 na schv\u00e1lenie opr\u00e1vnen\u00fdm zamestnancom. T\u00edto zamestnanci s\u00fa potom informovan\u00ed prostredn\u00edctvom ovl\u00e1dacieho panela a e-mailov\u00e9ho ozn\u00e1menia, \u017ee sa \u010dak\u00e1 na schv\u00e1lenie. Hne\u010f ako je \u017eiados\u0165 schv\u00e1len\u00e1 alebo zamietnut\u00e1, \u017eiadate\u013e je op\u00e4\u0165 informovan\u00fd. V spracovan\u00ed pr\u00edpadu sa potom m\u00f4\u017ee pokra\u010dova\u0165. Tieto schva\u013eovacie procesy sa tie\u017e zaznamen\u00e1vaj\u00fa, aby sa zabezpe\u010dila sledovate\u013enos\u0165 a transparentnos\u0165 z\u00e1kladn\u00fdch rozhodovac\u00edch procesov.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Zmapujte svoj proces schva\u013eovania a autoriz\u00e1cie pomocou OmbuDesk<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Podpora r\u00f4znych typov procesov<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Okrem jednoduch\u00fdch rozhodcovsk\u00fdch konan\u00ed m\u00f4\u017ee OmbuDesk volite\u013ene podporova\u0165 aj roz\u0161\u00edren\u00e9 typy konan\u00ed, napr\u00edklad konania veden\u00e9 prostredn\u00edctvom s\u00fadov. Kontaktujte n\u00e1s, aby sme v\u00e1s mohli podpori\u0165 pri realiz\u00e1cii va\u0161ich \u0161pecifick\u00fdch po\u017eiadaviek.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Sledovanie a vysledovate\u013enos\u0165 stavu s\u00faboru<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Stav s\u00faboru opisuje priebeh spracovania. Jednotliv\u00e9 hodnoty stavu m\u00f4\u017ee spr\u00e1vca \u013eubovo\u013ene definova\u0165. Ka\u017ed\u00e1 zmena stavu sa v aplik\u00e1cii zaznamen\u00e1 s d\u00e1tumom, \u010dasom a menom osoby sprac\u00favaj\u00facej spis, ktor\u00e1 zmenu stavu vykonala. To ist\u00e9 plat\u00ed pre v\u0161etky odoslan\u00e9 spr\u00e1vy, vytvoren\u00e9 pozn\u00e1mky a nahran\u00e9 dokumenty. T\u00fdmto sp\u00f4sobom je proces v\u017edy transparentn\u00fd a sledovate\u013en\u00fd.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Majte neust\u00e1ly preh\u013ead o hist\u00f3rii s\u00faborov s mo\u017enos\u0165ou flitrovania<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Z\u00e1stup na dovolenke<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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OmbuDesk pon\u00faka jednoduch\u00fd a efekt\u00edvny sp\u00f4sob, ako zast\u00fapi\u0165 kolegov na dovolenke alebo pr\u00e1ceneschopnosti. Zamestnanec prevezme \u00falohu kolegu a pohybuje sa v r\u00e1mci poh\u013eadu na zastupovan\u00fa poz\u00edciu. Pri v\u0161etk\u00fdch \u00fakonoch je zaznamenan\u00e1 osoba, ktor\u00e1 ich skuto\u010dne vykon\u00e1va, tak\u017ee je zaru\u010den\u00e1 sledovate\u013enos\u0165 v\u0161etk\u00fdch krokov aj v pr\u00edpade zastupovania na dovolenke.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Urlaubsvertretung\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t
Prevezmite poh\u013ead kolegu jedin\u00fdm kliknut\u00edm<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Korekt\u00fara textu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Komunik\u00e1cia je nevyhnutnou s\u00fa\u010das\u0165ou ka\u017edej zmierovacej komisie. Pracovn\u00edci denne odosielaj\u00fa desiatky spr\u00e1v. Preto m\u00f4\u017eete v OmbuDesku jedin\u00fdm kliknut\u00edm necha\u0165 obsah e-mailu vylep\u0161i\u0165 pomocou umelej inteligencie a vyhn\u00fa\u0165 sa tak pravopisn\u00fdm chyb\u00e1m.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Upravte obsah svojich spr\u00e1v jedn\u00fdm kliknut\u00edm<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u010cASTO KLADEN\u00c9 OT\u00c1ZKY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCh\u00fdba mi funkcia. \u010co m\u00f4\u017eem urobi\u0165?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

OmbuDesk je produkt spolo\u010dnosti CIIT Software. U\u017e viac ako 20 rokov sa zameriavame na v\u00fdvoj individu\u00e1lnych softv\u00e9rov\u00fdch rie\u0161en\u00ed. Informujte n\u00e1s o svojich potreb\u00e1ch a \u017eelaniach. Spolo\u010dne pre v\u00e1s n\u00e1jdeme rie\u0161enie na mieru.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAko sa sprac\u00favaj\u00fa osobn\u00e9 \u00fadaje?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

OmbuDesk je v s\u00falade s GDPR.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tJe OmbuDesk bezbari\u00e9rov\u00fd?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

\u00c1no, od j\u00fana 2025 bud\u00fa musie\u0165 v\u0161etky webov\u00e9 str\u00e1nky, na ktor\u00e9 sa vz\u0165ahuje z\u00e1kon E\u00da o pr\u00edstupnosti (EAA), sp\u013a\u0148a\u0165 normu WCAG 2.1 AA. Syst\u00e9m OmbuDesk u\u017e teraz sp\u013a\u0148a v\u0161etky po\u017eiadavky v tejto oblasti. V r\u00e1mci textov\u00fdch \u0161abl\u00f3n je napr\u00edklad mo\u017en\u00e9 prepn\u00fa\u0165 na jednoduch\u00fd jazyk.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPon\u00faka OmbuDesk bezplatn\u00fa sk\u00fa\u0161obn\u00fa verziu?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

\u00c1no - m\u00e1te mo\u017enos\u0165 bezplatne vysk\u00fa\u0161a\u0165 demo verziu na 30 dn\u00ed. Presved\u010dte sa sami, ak\u00e9 efekt\u00edvne s\u00fa na\u0161e funkcie a ako jednoduch\u00fd je proces spr\u00e1vy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tKtor\u00e9 sp\u00f4soby platby akceptujete?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Platby sa vykon\u00e1vaj\u00fa na \u00fa\u010det.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAko m\u00f4\u017eem zmeni\u0165 svoj bal\u00edk predplatn\u00e9ho?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Ak sa rozhodnete zmeni\u0165 svoj bal\u00edk predplatn\u00e9ho, kontaktujte n\u00e1s! Spolo\u010dne pre v\u00e1s n\u00e1jdeme rie\u0161enie na mieru.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u00dcbersicht unserer Module MODUL-\u00dcBERSICHT Wenn Sie sich f\u00fcr OmbuDesk entscheiden, dann k\u00f6nnen Sie aus verschiedenen Module w\u00e4hlen. Diese stehen Ihnen anschlie\u00dfend innerhalb Ihrer OmbuDesk-Plattform zur Verf\u00fcgung. Basismodule Basismodule Die grundlegende Funktionalit\u00e4t f\u00fcr das Stellen von Antr\u00e4gen und die Abwicklung von Schlichtungsf\u00e4llen \u2013 und all dies DSGVO-konform. Antragsformulare OmbuDesk umfasst ein oder mehrere Antragsformulare. Verwenden Sie […]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-150","page","type-page","status-publish","hentry"],"yoast_head":"\nFunktionen - OmbuDesk<\/title>\n<meta name=\"description\" content=\"W\u00e4hlen Sie Ihre individuellen OmbuDesk-Funktionen innerhalb der Modul\u00fcbersicht. 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