{"id":8559,"date":"2026-07-01T08:50:08","date_gmt":"2026-07-01T08:50:08","guid":{"rendered":"https:\/\/ombudesk.com\/?p=8559"},"modified":"2026-07-01T08:54:21","modified_gmt":"2026-07-01T08:54:21","slug":"mediateur-des-jeux-ombudesk-repertoire","status":"publish","type":"post","link":"https:\/\/ombudesk.com\/sk\/2026\/07\/01\/mediateur-des-jeux-ombudesk-repertoire\/","title":{"rendered":"M\u00e9diateur des Jeux"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8559\" class=\"elementor elementor-8559\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edfe914 e-flex e-con-boxed e-con e-parent\" data-id=\"edfe914\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ef9f80 elementor-widget elementor-widget-text-editor\" data-id=\"6ef9f80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La m\u00e9diation des jeux vous aide gratuitement \u00e0 r\u00e9soudre un litige avec un op\u00e9rateur de jeux ou de paris en ligne agr\u00e9\u00e9 par l\u2019ANJ ou un op\u00e9rateur titulaire de droits exclusifs. Elle est \u00e9crite, confidentielle et ind\u00e9pendante. Vous pouvez l\u2019arr\u00eater \u00e0 tout moment. Le m\u00e9diateur cherche une solution amiable. Vous \u00eates libre de l\u2019accepter ou de la refuser.<\/p><p>Vous trouverez ici toutes les informations concernant le <a href=\"https:\/\/mediateurdesjeuxenligne.fr\/\">M\u00e9diateur des Jeux<\/a> dans l\u2019OmbuDesk r\u00e9pertoire.<\/p><p>Avant de saisir le m\u00e9diateur, vous devez avoir envoy\u00e9 une r\u00e9clamation \u00e9crite \u00e0 l\u2019op\u00e9rateur. Si la r\u00e9ponse ne vous satisfait pas ou si vous n\u2019avez pas re\u00e7u de r\u00e9ponse dans un d\u00e9lai de 20 jours, vous pouvez saisir le m\u00e9diateur.<\/p><p>Le m\u00e9diateur v\u00e9rifie la recevabilit\u00e9 dans un d\u00e9lai de trois semaines. Il peut demander des documents compl\u00e9mentaires. Il rend une proposition de solution dans un d\u00e9lai de 90 jours, sauf dossier complexe.<\/p><h5>Quand saisir le m\u00e9diateur<\/h5><ul><li>si vous \u00eates un particulier joueur ou parieur ;<\/li><li>si vous \u00eates client d\u2019un op\u00e9rateur agr\u00e9\u00e9 par l\u2019ANJ ou d\u2019un op\u00e9rateur titulaire de droits exclusifs ;<\/li><li>si votre litige concerne un contrat de jeu ou de pari ;<\/li><li>si vous avez envoy\u00e9 une r\u00e9clamation \u00e9crite rest\u00e9e sans r\u00e9ponse pendant 20 jours ;<\/li><li>si vous avez re\u00e7u une r\u00e9ponse qui ne vous satisfait pas ;<\/li><li>si votre demande est introduite dans un d\u00e9lai d\u2019un an apr\u00e8s votre r\u00e9clamation \u00e9crite ;<\/li><li>si vous avez suivi toutes les \u00e9tapes du service client de l\u2019op\u00e9rateur.<\/li><\/ul><h5>Votre dossier ne sera pas recevable si<\/h5><ul><li>vous n\u2019avez pas envoy\u00e9 de r\u00e9clamation \u00e9crite pr\u00e9alable ;<\/li><li>votre r\u00e9clamation n\u2019a pas respect\u00e9 le d\u00e9lai de 20 jours avant la saisine ;<\/li><li>votre demande est infond\u00e9e ou abusive ;<\/li><li>votre litige est d\u00e9j\u00e0 examin\u00e9 ou en cours d\u2019examen ;<\/li><li>votre demande intervient apr\u00e8s un an ;<\/li><li>vous avez saisi la justice ou un autre m\u00e9diateur ;<\/li><li>vous n\u2019\u00eates pas client d\u2019un op\u00e9rateur agr\u00e9\u00e9 ou titulaire de droits exclusifs.<\/li><\/ul><h5>Litiges concern\u00e9s<\/h5><ul><li>litiges li\u00e9s \u00e0 l\u2019ex\u00e9cution d\u2019un contrat de jeu ;<\/li><li>litiges li\u00e9s \u00e0 l\u2019ex\u00e9cution d\u2019un contrat de pari ;<\/li><li>litiges avec les op\u00e9rateurs agr\u00e9\u00e9s par l\u2019ANJ ;<\/li><li>litiges avec les op\u00e9rateurs titulaires de droits exclusifs.<\/li><\/ul><h5>Litiges exclus<\/h5><ul><li>litiges avec des op\u00e9rateurs non agr\u00e9\u00e9s ;<\/li><li>litiges avec des casinos terrestres ;<\/li><li>litiges avec des clubs de jeux ;<\/li><li>litiges hors comp\u00e9tence du m\u00e9diateur.<\/li><\/ul><h5>Contact<\/h5><p><a href=\"https:\/\/anj.fr\/joueurs\/resoudre-un-litige\">Cliquez ici pour d\u00e9poser une demande de m\u00e9diation<\/a><\/p><p><strong><span style=\"text-decoration: underline;\">Adresse postale:<\/span><\/strong><\/p><p>M\u00e9diateur des Jeux \u2013 ANJ<\/p><p>11 boulevard Gallieni<\/p><p>92130 Issy\u2011les\u2011Moulineaux<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>La m\u00e9diation des jeux vous aide gratuitement \u00e0 r\u00e9soudre un litige avec un op\u00e9rateur de jeux ou de paris en ligne agr\u00e9\u00e9 par l\u2019ANJ ou un op\u00e9rateur titulaire de droits exclusifs. Elle est \u00e9crite, confidentielle et ind\u00e9pendante. Vous pouvez l\u2019arr\u00eater \u00e0 tout moment. Le m\u00e9diateur cherche une solution amiable. Vous \u00eates libre de l\u2019accepter ou [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[305,312,306],"tags":[307,311,361,32],"class_list":["post-8559","post","type-post","status-publish","format-standard","hentry","category-france","category-mediateur","category-mediation","tag-france","tag-mediateur","tag-mediateur-des-jeux","tag-ombudesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00e9diateur des Jeux - OmbuDesk R\u00e9pertoire<\/title>\n<meta name=\"description\" content=\"Cliquez ici pour voir toutes les informations sur le m\u00e9diateur M\u00e9diateur des Jeux dans le OmbuDesk R\u00e9pertoire et comment d\u00e9posez une demande.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ombudesk.com\/sk\/2026\/07\/01\/mediateur-des-jeux-ombudesk-repertoire\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00e9diateur des Jeux - 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