powered by CIIT Software
Collect, view, allocate and work on complaints that can be submitted by email, telephone and through an online form
Customize workflows, email templates and data fields on your own and connect them to automated processes
Let AI help you: summaries, similarity search, answers, and much more.
Ensure high standards by clearly defined user roles and structured approval workflows
Receive detailed reports with one click that match your preferences and visualize the data easily
Discover in our video how OmbuDesk, as specialized dispute resolution and case management software, supports the digital handling of cases in dispute resolution bodies and ombuds offices. From submitting a case and managing communications and deadlines to structured case processing and documentation.
OmbuDesk is making it easy for you to resolve disputes between your parties as an independent authority.
A wide range of AI features simplify your administrative processes. Benefit from reliable text correction, text simplification, and translations. AI-powered search allows you to search by context and find similar cases. Summaries and a chatbot help increase your efficiency.
OmbuDesk complies with the WCAG 2.2 and BLTV 2.0 accessibility guidelines. Role-based permissions and automated data anonymization ensure GDPR compliance.
Tailor OmbuDesk to your preferences by selecting from a wide range of modules.
Long-standing collaboration with numerous dispute resolution bodies enable us to exactly understand your requirements and deliver high quality solutions.
Adapt OmbuDesk to your exact requirements with customization options for the processes, functionality as well as interfaces.
Our secure complaint management software is available 24/7, in the cloud or on-premises.
Benefit from our extensive expertise, which we apply to develop state-of-the-art technology and share through training programs for software developers.
Thank you for your trust.
