powered by CIIT Software
19.03.2026
09:00-12:30
Online: Webex
Mediation & ombudsman offices and software stakeholders
You are also welcome to invite colleagues!
E-mail, telephone and online complaints can easily be collected, viewed, allocated and worked on.
Define workflows, templates and approvals connected to possible automations.
Both simple and complex approval procedures can be defined and worked with efficiently.
Create detailed reports with one click that match your criteria and visualize the data easily.
OmbuDesk is making it easy for you to mediate as an independent instance between the complainant and the respondent.
Our diverse AI functions make your administration process easier. Benefit from text correction and simplification, similarity search, translation options and a chatbot that knows your complaints.
OmbuDesk consists of a large number of modules that can be individually chosen and customized.
Get a first impression of OmbuDesk:
We have been working with multiple complaint offices for years and share improvements between all customers.
We offer customization for every aspect – e.g. user interface, processes and functions.
Make use of our secure complaint management software 24/7 – in the cloud or on-premise.
Take advantage of our deep knowledge that we also share in trainings and use to make state-of-the-art technology
Thank you for your trust.
